All this touting about JD Powers and Best Customer Service.  What a
crock!

I've been on T-Mobile for four years, running a Nokia Communicator
9000il and then a 9290.  No one ever really knew anything about it,
they would point the finger at Nokia, and vice versa. I used the old
CSD 9.6 kbs modem for connection, free out of my bucket of minutes.
Slow, yes, but it worked in Denver and many other places.

So, I bought an unlocked Sony-Ericsson GC-83 data card, figuring I'll
cough up the $5.99 a month for EDGE.  I set up it for CSD, no problem.
I subscribed to My-Tweb or whatever they are calling it these days,
they keep changing names and capabilities.

I set up the card, trying both the built in manager and doing it
manually. I couldn't connect.  I grit my teeth and called.

"Say English"
"What is the phone number"
Then I'm forced to listen to my biling information., then it keeps
asking me stupid questions, I finally got to a human being.  She
admitted she was helpless, it escalated, oh yeah, asking for the same
phone number, SS digits again, then escalated again.

Got a nice guy who didn't know Jack.  I knew more than he did.  I kept
insisting that the problem is on their end, not mine, no thank you I
don't need the T-M Manager, yes, it told me on your website that I can
get POP3 w this plan, no it's not because I'm on a card and not a phone
(!!!!!).  He finally opened up port 80 and there I was, connected.
Yay!

I hung up the phone and the connection was gone!  As if my landline had
something to do with my GPRS!

Trying to call back in I got stuck in that billing loop.

When I tried to email a message, "The system is down, please try
later."  Only then did I remember that they have this permanently
disconnected.

So I unsubscribed.

I can't count the hours I've spent trying to set up WAP on the phones,
and now this.  T-M keeps changing plans, what's free (WAP, 2002-2004),
what isn't what the plans will do.  It was only a couple of years ago
that one could talk to a human being after just a couple of info
prompts.  Now they avoid contact every way possible, and then when you
get an HB, they aren't trained.

What a.sholes.

pzo