 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General General TopicsGSMBluetoothProviders AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizonManufacturers EricssonNokiaMotorolaCountry Specific Australian GroupUK GroupRelated Topics PocketPCPalmMore Topics ... |
Cellular Phone Forum / Providers / T-Mobile / June 2008tMob: Moving from monthly-billed account to prepaid?
Prepaid makes more economic sense for my current situation. But the guy at the store says if I move from a regular billed account to prepaid there's a significant chance that I'll lose my phone number - which enough people have in their phonebooks that it would be a big loss for me. Doesn't sound right to me. Is he off-base?  SignaturePeteCresswell >Prepaid makes more economic sense for my current situation. > [quoted text clipped - 6 lines] > >Is he off-base? TMO has the facility to move from prepaid to postpaid without losing the phone number (you do lost unused prepaid minutes) but not for the reverse. AFAIK he is correct. >>Prepaid makes more economic sense for my current situation. >> [quoted text clipped - 10 lines] > phone number (you do lost unused prepaid minutes) but not for the reverse. > AFAIK he is correct. I moved from postpaid to prepaid a year ago, retaining my phone number. Call the 800 number and ask. SignatureBill Brelsford wb@k2di.net > Prepaid makes more economic sense for my current situation. > [quoted text clipped - 6 lines] > > Is he off-base? Most likely he's off-base. I pulled off a double port with T-Mo two years ago- my contract T-Mo line to an existing T-Mo prepaid, and my landline to my contract T-Mo line. (The reason for the double port was to park my cell number I had for years in a prepaid with a Voicemail directing people that my number has changed.) There were a few small glitches you won't run into, (the port to the existing prepaid account accidentally erased it's existing 700 minute balance and 10-months before expiration which they "solved" by giving me a $100 card) but all in all T-Mo handled it deftly. If things have Changed and T-Mocan't assure you they won't mess it up, the alternative is to simply buy a $15 AT&T GoPhone at Walmart, port your T-Mo number to that for a few days, and then port back to T-Mo Prepaid. >> Prepaid makes more economic sense for my current situation. >> [quoted text clipped - 19 lines] > alternative is to simply buy a $15 AT&T GoPhone at Walmart, port your T-Mo > number to that for a few days, and then port back to T-Mo Prepaid. Don't put much faith in anything Tmobile phone agents tell you. I got screwed around when I ported from landline to Tmo prepaid ($100 gold plan) then three months later wanted to port the number back to landline. I was told no prob, you can have new Tmo number, no loss of prepaid time or anything from an Arizona phone agent. An hour after the number ported, I called for the new number and was told the account was deleted, PERIOD, no time, no gold, sim unusable, nothing. After polity raising hell, and escalated to a supervisor, he gave me the same story. After a half hour he said he could give me credit for the remaining time if I went to a store and bought an activation card. Luckily, I already had a spare sim, and got the credit. But I lost the value and time of the activation card, gold status and stuck on a 469 area code. I really thought they changed, but this was like their crappy cust serv when I suffered thru a year with them 6 years ago. Lost that warm fuzzy feeling, guess they are still Trouble-mobile. In the first go-around, the local store guy did very well in fixing corp screw ups, but he's gone, and the new guys don't care and have no power with corp back-office. -- larry / dallas > Don't put much faith in anything Tmobile phone agents tell you. I get my info/promises directly from customer care, with my account appropriatly notated- not from local store agents, just so I have a stronger negotiating position if things get screwed up.. > I got screwed around when I ported from landline to Tmo prepaid > ($100 gold plan) then three months later wanted to port the number > back to landline. I was told no prob, you can have new Tmo number, > no loss of prepaid time or anything from an Arizona phone agent. Yeah, the promises of a local store guy can't really help you with corporate, unfortunately. > An hour after the number ported, I called for the new number and > was told the account was deleted, PERIOD, no time, no gold, sim > unusable, nothing. After polity raising hell, and escalated to a > supervisor, he gave me the same story. After a half hour he said he could give me credit for the remaining > time if I went to a store and bought an activation card. Luckily, I > already had a spare sim, and got the credit. Sounds like they took good care of you. > But I lost the value and time of the activation card, gold status and > stuck on a 469 area code. Why did you lose Gold? When they messed up my prepaid account in a port, they restored my credit and my gold status. > I really thought they changed, but this was like their crappy cust > serv when I suffered thru a year with them 6 years ago. No offense, but if that is a typical "horror story" from your tenure with T- Mo, you haven't used many other carriers! ;-) > Lost that warm fuzzy feeling, guess they are still Trouble-mobile. I have NO problems with their customer service- phone selection and coverage is weak, but their CS is tops in my book... Phone selection is weak, but service where I live is great. >> Don't put much faith in anything Tmobile phone agents tell you. > [quoted text clipped - 38 lines] > I have NO problems with their customer service- phone selection and > coverage is weak, but their CS is tops in my book... > Phone selection is weak, but service where I live is great. Service where I live is great as well, but it varies in different markets I travel to. I have relatively few complaints, but it's hit and miss at a few of Colorado's ski resorts, god-awful in Omaha, NE, and this week in the Big Apple, voice has been fine, but data's been up and down all week (and complaints on HowardForums indicate it's been problematic for months. No offense to the big pink T, but if you can't keep the service reliable in the country's LARGEST market, what hope does, say, Walla Walla, Washington have?) ;-) >> Don't put much faith in anything Tmobile phone agents tell you. > [quoted text clipped - 36 lines] > I have NO problems with their customer service- phone selection and > coverage is weak, but their CS is tops in my book... This was all done through customer care! 10/5/07 11:43 am Brandon in the Arizona call center, since the account was deleted, they had no record of calls. (so they say) I first signed up six years ago at a local VS/Tm store, he (store manager) cleared up 3 months of feature and billing trouble in a 30 minute call. (All I got from c/c was "it will be fixed before your next bill") After my year, I was gone, never thought I would be back. Been there, done that, got the tee shirt, and washed the truck with it. Sprint- "pin drop" except the bad spots caused instant call drops - never had a bit of noise though ;-) gave me two $ 50. cards when I signed for post paid plan that I couldn't use unless I dropped the plan and went prepaid, bright... Then after two years, they shut down all prepaids to achieve their $50. /mo per line goal. ATTWS /Cingular /ATT / (put current name here)- Good coverage, never had to deal with c/s, life is good. Shut the system down (tdma) to upsell plans and phones. I agree, it's like a trip to the post office, I don't expect much, and I'm never disappointed. ;-) At least you stayed gold, also they refuse to give me the phone unlock code unless I buy another "time" card. First trip around, they did give me codes with no questions. - larry/dallas funny, just noticed this was crossposted to ye old vs group, ah the days of the mostly down, on-line account management system. us helping each other was years ahead of c/c. > Prepaid makes more economic sense for my current situation. > > But the guy at the store says if I move from a regular billed > account to prepaid there's a significant chance that I'll lose my > phone number - which enough people have in their phonebooks that > it would be a big loss for me. The guy didn't know what he was babbling about. Call 611 or 800-937-8997 press 0 wait for blah-blah-blah press 0 again. You will be asked for the last 4 of your SSN. When you speak to an agent just tell them that you wish to convert your account from postpaid monthly billed to prepaid. They will have to call technical support to convert the account. It could take up to 24 hours to convert the account. You will be given a $5 credit. And here's a hint: Go to http://www.cheapphonecards.com or http://www.callingmart.com for refill PINs cheaper than you can buy them locally (even when Target has them on sale.) |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.