2 T-Mobile Service/Billing Qs

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Amit Vazirani - 28 Oct 2003 11:46 GMT

I have recently run into 2 problems with T-Mobile, and was
wondering if anyone had the same experience or had any suggestions. My
primary usage area is in Philadelphia\NYC\NJ. My cell number is NJ
based...

1. In Aug I went to Califonia and Arizona for a week...For some reason
all the calls that I made on the West coast were billed as if they were
made at eastern standard time. For example, If I made a call at 7PM local
(west coast) time, it was billed as though I made the call at 10PM. When
I called and tried to explain this to a manager, I got the run around and
they said they would 'investigate' the issue -- that was 2 weeks
ago...i've called back and i basically get the response "thats
impossible"...They did however assure me that T-Mobile bills based on
WHERE you are located (ie even if you have a NJ number, when in CA you
should be billed based on West Coast time)

2. I recently moved into a new apartment in Philadelphia. I get
absolutely no service at home. I know there is not much T-Mobile can do
about the problem, but has any one heard of them offering any type of
compensation for a problem like this? AT&T (TDMA, not GSM) gets decent
service in the room, and Verizon gets perfect service (CDMA)...I'm not
sure about other carriers...

If anyone has had a similar experience and/or has any suggestions, please
let me know...

Thanks!

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Cyrus Afzali - 28 Oct 2003 14:22 GMT

>2. I recently moved into a new apartment in Philadelphia. I get
>absolutely no service at home. I know there is not much T-Mobile can do
>about the problem, but has any one heard of them offering any type of
>compensation for a problem like this? AT&T (TDMA, not GSM) gets decent
>service in the room, and Verizon gets perfect service (CDMA)...I'm not
>sure about other carriers...

No, there's no way they'll do anything for you. Ask people in NYC how
many people live in apartments where they cannot get interior service.
If they could, Verizon (the incumbent local carrier, not the wireless
unit) would have one hell of a problem on its hands because they
managed to convince our state regulators to let them charge 9 cents
for every local call, regardless of time of day. They point out that's
down from a peak rate of 10.6 cents, but the vast majority of people
weren't home to make calls then anyway and are instead getting
screwed.

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Todd Allcock - 28 Oct 2003 19:19 GMT

> 1. In Aug I went to Califonia and Arizona for a week...For some reason
> all the calls that I made on the West coast were billed as if they were
[quoted text clipped - 6 lines]
> WHERE you are located (ie even if you have a NJ number, when in CA you
> should be billed based on West Coast time)

Why would that mistake be a problem? If you get free nights, your
"nights" would start at 6 instead of 9! If you don't have free
nights, it makes no difference.

> 2. I recently moved into a new apartment in Philadelphia. I get
> absolutely no service at home. I know there is not much T-Mobile can do
> about the problem, but has any one heard of them offering any type of
> compensation for a problem like this? AT&T (TDMA, not GSM) gets decent
> service in the room, and Verizon gets perfect service (CDMA)...I'm not
> sure about other carriers...

I don't think there's much they can do, except maybe let you out of
your contract IF they feel very generous. Remember, they didn't
choose that apartment for you!

> If anyone has had a similar experience and/or has any suggestions, please
> let me know...

When I was with Cingular I got two months of free service when signal
strength in my house was too low, but in my case, I didn't move- the
signal used to be great, then a tower problem knocked out my
neighborhood and they gave me credit until they fixed it.

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