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Cellular Phone Forum / Providers / T-Mobile / October 2007T-Mobile and Unlocking phones
Hi Has anyone had their phone unlocked by T-Mobile recently? They customer service representative refused to do so, saying that I'd have to wait 90 days... Is there any special department or persons that have the authority or will to unlock phones before 90 days passed? Thanks I just got unlocked code for 3650 but I have been 5 months already >Hi > [quoted text clipped - 6 lines] > >Thanks > Hi > [quoted text clipped - 6 lines] > > Thanks Im not sure on any special department, but what kind of phone is it? >Has anyone had their phone unlocked by T-Mobile recently? They >customer service representative refused to do so, saying that I'd have >to wait 90 days... > >Is there any special department or persons that have the authority or >will to unlock phones before 90 days passed? 90 days is standard. If you have some extenuating circumstance why you need it before that sometimes it can be arranged. Or you could go with AT&T Wireless and *never* get the unlock code :) - - - - - - - - - - - - - - - - - - - - - - - - - - add .com to reply > Hi > [quoted text clipped - 6 lines] > > Thanks Im not sure on any special department, but what kind of phone is it? >>Hi >> [quoted text clipped - 8 lines] > > Im not sure on any special department, but what kind of phone is it? Customer Service doesn't actually do anything but fill out the "paperwork". They send it to a completely separate department w/n T-Mobile. Try talking to a supervisor you'll probably get better results...  SignatureThe Roadkill goodeating@cafe.theroadkill.us to send email simply remove cafe... www.theroadkill.us gsmgsmgsm@bumerang.ro (GSM GSM GSM) staggered to the nearest keyboard and wrote: >Has anyone had their phone unlocked by T-Mobile recently? They >customer service representative refused to do so, saying that I'd have >to wait 90 days... I got a phone unlocked a little over a month ago, no problem. But at the time I had been a customer for over 90 days. I also had one unlocked a few months previously and I think it was before I had been with T-Mo for 90 days (didn't check for certain). The "90 days" story has been known to vary. A minimum period doesn't make much sense seeing that they've got you on the hook anyway for a contract (or a termination fee). If the rep tells you not before 90 days try calling back to see if you get a different rep and ask him/her. All you need is one "yes." -- hambu n hambu hodo >If the rep tells you not before 90 >days try calling back to see if you get a different rep and ask >him/her. All you need is one "yes." And then you'll just call back to find that the unlock department left notes in your account stating thay you must wait 90 days. > Hi > [quoted text clipped - 6 lines] > > Thanks Yes, I had to wait exactly 90 days before they unlocked my phone. SignatureJoshua Lawson >Yes, I had to wait exactly 90 days before they unlocked my phone. I got the unlock code on 4 phones on a family plan the day I received them (in order to give T-Mobile the IMEI numbers). Your mileage may vary! -- John S. e-mail responses to - john at kiana dot net Wow, same day... How did you manage that? > >Yes, I had to wait exactly 90 days before they unlocked my phone. > > I got the unlock code on 4 phones on a family plan the day I received them (in > order to give T-Mobile the IMEI numbers). > > Your mileage may vary! >Wow, same day... How did you manage that? I used this link: http://voicestream.custhelp.com/cgi-bin/voicestream.cfg/php/enduser/ask.php and through two emails I received my unlock code within four hours. - - - - - - - - - - - - - - - - - - - - - - - - - - remove NO from .NOcom to reply >Wow, same day... How did you manage that? Have an account manager that realizes that T-Mobile ISN'T the do all to end all and that there are times when the phone SIM might need to be changed for one reason or another. -- John S. e-mail responses to - john at kiana dot net I called on a Tuesday and gave them the IMEI #, and called back on Thursday & they gave me the unlock code. Nothing any harder than that. ======================================================= >Hi > [quoted text clipped - 6 lines] > >Thanks I just requested two phones be unlocked two days ago. One is now unlocked and the other denied. I have to call still and find out why. That right there proves you do not have to wait 90 days though. As one was done in 2 days. >Hi > [quoted text clipped - 6 lines] > >Thanks |
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