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Cellular Phone Forum / Providers / T-Mobile / July 2007My friend works as an assistant manager at a T-Mo store..
He said he lost 4 customers to iPhone today.. :-/  Signature"We are living in a gelded age." - Savage > He said he lost 4 customers to iPhone today.. :-/ The problem is that Cingular is, and has for quite some time been, ahead of the curve in terms of phone selection. Way, way ahead. This is just another example of that. >> He said he lost 4 customers to iPhone today.. :-/ > >The problem is that Cingular is, and has for quite some time been, ahead >of the curve in terms of phone selection. Way, way ahead. > >This is just another example of that. True, but that affects every carrier besides Cingular. A lot of these customers will also likely bail once they find out that Cingular's network isn't as great as it's sold to be -- at least that's the experience many have in selected markets. It's hard to say whether they will actually gain a ton of customers from the iPhone, whether the action will largely be upgrades or if it will all come out in the wash and things will largely stay the same in terms of customers. SignaturePosted via a free Usenet account from http://www.teranews.com I agree. I was with at&t for a month, the network is not that good. >>> He said he lost 4 customers to iPhone today.. :-/ >> [quoted text clipped - 12 lines] > will all come out in the wash and things will largely stay the same in > terms of customers. > The problem is that Cingular is, and has for quite some time been, > ahead > of the curve in terms of phone selection. Way, way ahead. Not to mention bandwidth, of course ... R. P. >> The problem is that Cingular is, and has for quite some time been, >> ahead >> of the curve in terms of phone selection. Way, way ahead. > >Not to mention bandwidth, of course ... EDGE is available now in many T-Mobile markets, including the NYC metro area. That's all that Cingular is offering to most of its customers at the moment. SignaturePosted via a free Usenet account from http://www.teranews.com > EDGE is available now in many T-Mobile markets, including the NYC > metro area. That's all that Cingular is offering to most of its > customers at the moment. It's still not available in many T-Mo markets. > EDGE is available now in many T-Mobile markets, including the NYC > metro area. That's all that Cingular is offering to most of its > customers at the moment. I have EDGE but even that is pretty slow in data transmission. I'd like to see something as fast as what Verizon or Sprint has. That makes me wonder if implementing G3 also requires new tower and other hardware. That sure would explain some serious delay after winning the frequency auction. R. P. >> The problem is that Cingular is, and has for quite some time been, >> ahead >> of the curve in terms of phone selection. Way, way ahead. > > Not to mention bandwidth, of course ... Please don't get me started. :) (Although data is not the reason I switched to T-Mo) > Please don't get me started. :) OK. > (Although data is not the reason I switched to T-Mo) Me neither. I just saw it as a better value overall. I hope it will still be the case once they roll out their 3G network. Should happen any time now, right? R. P. >> Please don't get me started. :) > [quoted text clipped - 5 lines] > still be the case once they roll out their 3G network. Should happen > any time now, right? I don't have the extra money to pay for a data device and plan, so right now I don't care anyhow. ;) TMO's phone selection does stink. >> He said he lost 4 customers to iPhone today.. :-/ > > The problem is that Cingular is, and has for quite some time been, ahead > of the curve in terms of phone selection. Way, way ahead. > > This is just another example of that. > TMO's phone selection does stink. I agree, although it's gotten better (in terms of the features I personally want) in the past year. On the other hand, my wife just got the Nokia 5300 she really wanted, and I wanted to buy the PEBL I now have, so... at least they're selling SOME phones we like. :) > TMO's phone selection does stink. Yea I'm hoping T-Mo will get the Blackberry Curve this year. Those are the rumors I'm hearing anyway. Signature"We are living in a gelded age." - Savage >He said he lost 4 customers to iPhone today.. :-/ Did you ask how many new customers he gained in the same day? >He said he lost 4 customers to iPhone today.. :-/ How did he know? Did they come in and tell him? And if so, why? >>He said he lost 4 customers to iPhone today.. :-/ > > How did he know? Did they come in and tell him? And if so, why? It was two situations .. two of them were "Do you have the iPhone..? Oh.. ok bye.." and the other two came in with their handsets for recycling and said "Here, we just switched to iPhones.. and ported our numbers... bye." Signature"We are living in a gelded age." - Savage >>>He said he lost 4 customers to iPhone today.. :-/ >> [quoted text clipped - 3 lines] >bye.." and the other two came in with their handsets for recycling and said >"Here, we just switched to iPhones.. and ported our numbers... bye." I'm still waiting for the statistics on how many customers he GAINED in the same day. > I'm still waiting for the statistics on how many customers he GAINED in > the same day. Honestly.. no idea... I should ask.. Personally.. I think it's the novelty of it.. Sure they'll sell a lot initially but then what...? If it's not a good phone people will still be unhappy with it. Signature"We are living in a gelded age." - Savage >> I'm still waiting for the statistics on how many customers he GAINED in >> the same day. > >Honestly.. no idea... I should ask.. You should. The statement of customers lost is valueless without the corresponding number of customers gained. >Personally.. I think it's the novelty of it.. Sure they'll sell a lot >initially but then what...? If it's not a good phone people will still be >unhappy with it. Me, I don't think any phone's worth $500 - $600 plus a minimum $60 a month contract. Then again I paid, I think, $60 for my Samsung t209 and a grand total of $10 for airtime this year (to rollover the prepaid minutes from last year). >>> I'm still waiting for the statistics on how many customers he GAINED in >>> the same day. [quoted text clipped - 3 lines] >You should. The statement of customers lost is valueless without the >corresponding number of customers gained. I would be surprised if anyone came in and said "I'm switching to T-Mobile because AT&T has the iPhone." And remember, churn because of the iPhone is what we're talking about, not churn in general. I wouldn't be greatly surprised if people decide to switch after a month or two if it turns out that the iPhone is taking too many AT&T resources, and there's not much left for the commoners. But it wouldn't happen on the first day. >>>> I'm still waiting for the statistics on how many customers he GAINED in >>>> the same day. [quoted text clipped - 6 lines] >I would be surprised if anyone came in and said "I'm switching to >T-Mobile because AT&T has the iPhone." Did'ya read the rest of the thread? >And remember, churn because of the iPhone is what we're talking about, >not churn in general. Actually what 'we're' talking about is the claim the OP said his friend made that they lost four customers to iPhone buyers on that day and my subsequent asking of how many customers his store gained in the same day. That's what 'we're' talking about. >>>>> I'm still waiting for the statistics on how many customers he GAINED in >>>>> the same day. [quoted text clipped - 8 lines] > >Did'ya read the rest of the thread? Yes, I did. Whether anyone switched to AT&T because of the iPhone has been answered. My last post asked a different question - did anyone switch to T-Mobile because AT&T now has the iPhone? And if so, why? >>And remember, churn because of the iPhone is what we're talking about, >>not churn in general. [quoted text clipped - 3 lines] >subsequent asking of how many customers his store gained in the same >day. That's what 'we're' talking about. If you want to compare the number of customers who switched AT&T to T-Mobile because of the iPhone to some other measure of customer churn, the other measure you need to compare to is the number of customers who switched to T-Mobile from AT&T because of the iPhone. These are the valid comparisons: (1) Number of customers switching from T-Mobile to AT&T vs. Number of customers switching from to T-Mobile from AT&T, regardless of the existence of the iPhone. (2) Number of customers switching from T-Mobile to AT&T because of the iPhone vs. Number of customers switching from to T-Mobile from AT&T because of the iPhone. Comparison (1) might be interesting for other reasons, but it's not relevant in a discussion of the iPhone, except to the extent that it has to be factored out of (2). The interesting numbers, which no one has presented, are "How many *more* people switched from T-Mobile to AT&T, or vice-versa, than during a similar time period outside the iPhone launch?" >>>>>> I'm still waiting for the statistics on how many customers he GAINED in >>>>>> the same day. [quoted text clipped - 12 lines] >been answered. My last post asked a different question - did anyone >switch to T-Mobile because AT&T now has the iPhone? And if so, why? Still not what 'we' were discussing. >>>And remember, churn because of the iPhone is what we're talking about, >>>not churn in general. [quoted text clipped - 8 lines] >churn, the other measure you need to compare to is the number of >customers who switched to T-Mobile from AT&T because of the iPhone. You seem confused or you're reading far more into a very simple question than was there. I am uninterested about the number of people who switched to T-Mobile because AT&T has the iPhone, it's irrelevant to the question *I* asked. I simply asked how many customers did the store GAIN in the same day that the claim they LOST four customers. Following now? Do I need to dumb it down a little more? >You seem confused or you're reading far more into a very simple question >than was there. I am uninterested about the number of people who >switched to T-Mobile because AT&T has the iPhone, it's irrelevant to the >question *I* asked. You're not the only one who gets to ask questions. >I simply asked how many customers did the store GAIN >in the same day that the claim they LOST four customers. Not really a very interesting or important, one store's gains or losses in one day. There could be many factors we don't know about. >Following now? >Do I need to dumb it down a little more? If it would help you understand why your own question is misleading and irrelevant, perhaps so. >>You seem confused or you're reading far more into a very simple question >>than was there. I am uninterested about the number of people who >>switched to T-Mobile because AT&T has the iPhone, it's irrelevant to the >>question *I* asked. > >You're not the only one who gets to ask questions. Never said I was. You, however, don't get to dictate the scope of my question. >>I simply asked how many customers did the store GAIN >>in the same day that the claim they LOST four customers. > >Not really a very interesting or important, one store's gains or >losses in one day. There could be many factors we don't know about. Don't care. That's what I wanted to know. Which is why I asked it. Feel free not to read the posts regarding my question if you don't like them. >>Following now? >>Do I need to dumb it down a little more? > >If it would help you understand why your own question is misleading >and irrelevant, perhaps so. It wasn't misleading. How could a simple question be misleading? I wasn't leading the conversation anywhere, I just asked one question. As for the relevance, that's not for you to decide for others. Does your over-inflated ego often interfere with your ability to interact with others? >>> I'm still waiting for the statistics on how many customers he GAINED in >>> the same day. [quoted text clipped - 3 lines] > You should. The statement of customers lost is valueless without the > corresponding number of customers gained. And I did. He got 5 new customers that day and lost four. Signature"We are living in a gelded age." - Savage > He said he lost 4 customers to iPhone today.. :-/ "Lost another one to Ditech", ... ergh ... to iPhone. |
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