T-Mobile's Satisfactory Resolution?

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clifto - 08 Oct 2007 06:15 GMT

T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund
$1,766 In Erroneous Charges
<http://consumerist.com/consumer/updates/t+mobiles-satisfactory-resolution-cut-th
e-phone-line-refuse-to-refund-1766-in-erroneous-charges-307923.php>

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SMS - 09 Oct 2007 17:19 GMT

> T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund
> $1,766 In Erroneous Charges
> <http://consumerist.com/consumer/updates/t+mobiles-satisfactory-resolution-cut-th
e-phone-line-refuse-to-refund-1766-in-erroneous-charges-307923.php>

"I was left with no choice but to file a BBB complaint."

Yeah, that'll have T-Mobile shaking with fear.

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Steve Sobol - 09 Oct 2007 17:26 GMT

>> T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund
>> $1,766 In Erroneous Charges
[quoted text clipped - 3 lines]
>
> Yeah, that'll have T-Mobile shaking with fear.

I'd be going to court.

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Steve Sobol, Victorville, California PGP:0xE3AE35ED
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DevilsPGD - 09 Oct 2007 18:11 GMT

>>> T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund
>>> $1,766 In Erroneous Charges
[quoted text clipped - 5 lines]
>
>I'd be going to court.

BBB is a good start though, since many companies do respond to BBB
complaints and take them very seriously, as it shows that you took all
reasonable steps to attempt to reach resolution.

Registered letters describing the problem aren't a bad idea either.

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