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Cellular Phone Forum / Providers / T-Mobile / April 2008togo grace period for adding refill?
When you minutes reached the expiration date, do you have any grace period to add refill to keep the rollover? > When you minutes reached the expiration date, do you have any grace period > to add refill to keep the rollover? What part of "expiration" seems unclear? :-) >> When you minutes reached the expiration date, do you have any grace >> period >> to add refill to keep the rollover? > > What part of "expiration" seems unclear? :-) The part that didn't specify the hour, minute, second and the time zone. > > What part of "expiration" seems unclear? :-) > > The part that didn't specify the hour, minute, second and the time zone. "At Midnight" wasn't clear enough? I think it's 90 days before you loose your #. But double check with customer support. > When you minutes reached the expiration date, do you have any grace period > to add refill to keep the rollover? > When you minutes reached the expiration date, do you have any grace period > to add refill to keep the rollover? Officially, no. You have some time period to refill to keep your number, but your accumulated minutes will be lost. Having said that, some folks reportedly have sweet-talked customer service into restoring the expired minutes if they acted soon enough (i.e. called the same day they expired.) > When you minutes reached the expiration date, do you have any grace period > to add refill to keep the rollover? When it says that your account will expire on (date/month/year @ 12:59 PM) that's pretty clear. Beyond that point you've lost any minute credit that you may have had in your account. If you want to keep any credit that you may already have in your account the advice that should really be taken is to refill by the date and time that's indicated. There are several ways to determine when your account expires including calling *8646, calling 877-778-2106 or by using your T-Zones "GPRS" to check your account. Anyone who doesn't bother to do what's necessary to keep their minutes will get the penalty (losing minutes) if they don't get off their keesters and do what's needed to keep their minutes! >When it says that your account will expire on (date/month/year @ 12:59 >PM) that's pretty clear. Beyond that point you've lost any minute Where did you find "12:59 pm"? When I log in my t-mobile on the web, I see minutes left, amount, and expiration day/month/year. No hour/minutes was specified for the expiration day. Since I also heard the actual expiration is day/month/year @ 0:00 am, I did not want to risk losing the minute, so I always renew on day-1/month/year. That is why I ask about grace period, in case I do the experiment and lose... > Where did you find "12:59 pm"? > When I log in my t-mobile on the web, I see minutes left, amount, and > expiration day/month/year. No hour/minutes was specified for the > expiration day. If you call CS ("*TOGO" on your phone) and wade through the menus the balance recording says "your balance will expire on mm/dd/yyyy at midnight." > Since I also heard the actual expiration is day/month/year @ 0:00 am, I > did not want to risk losing the minute, so I always renew on day- > 1/month/year. > That is why I ask about grace period, in case I do the experiment and > lose... Since my T2G accounts are all "gold" (1-year expiries) I always do day- before-expiration-day refills just in case something goes awry. (Like a bad PIN, etc.- it gives me a day to straighten it out. I'll give T-Mo the extra day- 364 days is still pretty generous!) But you have until midnight on expiration day. Which time zone "midnight" is calculated by, I couldn't tell you (phone area code's? T-Mo HQ in Washington state?) but we're really splitting hairs at that point... >> Where did you find "12:59 pm"? >> When I log in my t-mobile on the web, I see minutes left, amount, and [quoted text clipped - 20 lines] > T-Mo HQ in Washington state?) but we're really splitting hairs at > that point... Also, be careful about the meaning of "Midnight." 12:00 am is actually the beginning of the day - not the end. So, for example, midnight April 1 means that the expiration is really at the end of March 31st (one second after 11:59:59 pm. Indeed, they may not implement it that way but that is what is accurate. That's why you'll see legal documents like insurance policies say that they commence at 12:01 am or you will see expirations of contests at 11:59 pm. Legally speaking, midnight is a confusing moment for many people. |
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