Hutchinson 3 - tariff/charges

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Stuart - 30 Jun 2004 12:58 GMT

Hi

Any ideas if the following is standard practice. I personally can't
find it on the 3 site.

On my partner's phone bill she has been charged for her phone
diverting to voicemail while in France (she didn't answer and didn't
call voicemail).

When she got the phone 4 months back she specifically talked through
the charges for when she was in France (she works there regularly) and
was told there would be no charges for receiving texts, no charges for
letting calls go through to voicemail. Wish I had that conversation
recorded - I was in the room at the same time and heard her ask and
ask again to make sure.

Because of this advice, she leaves her phone on while in France,
letting calls go to voicemail and so she can receive texts.

Ho hum.

Stuart

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Geoff Winkless - 30 Jun 2004 13:29 GMT

> Any ideas if the following is standard practice. I personally can't
> find it on the 3 site.

It's certainly standard practice for roaming charges to be applied both ways
when you redirect back to voicemail in the UK. Whether it's standard
practice for 3 salespeople to lie about it is something on which I won't
comment. :)

The only thing they _may_ have meant was if you set your number to divert
straight to voicemail while you're away (rather than trying to find the
phone) then you won't be charged for the diversion - since the call stays
within the UK.

Geoff

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Stuart - 30 Jun 2004 19:58 GMT

>> Any ideas if the following is standard practice. I personally can't
>> find it on the 3 site.
[quoted text clipped - 8 lines]
>phone) then you won't be charged for the diversion - since the call stays
>within the UK.

Thanks Geoff - that sounds like a useful workaround ... if we can work
out how to do it :o)

Think this is another of 3's interesting billing issues, as my partner
has /definitely/ had calls go to voicemail in previous months, but not
been charged. (mind you, probably just as well they sort it out in a
month where she only had one such call, not the ones where she has had
half a dozen ;o) ).

Many thanks again

Stuart

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