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Cellular Phone Forum / Country Specific / UK Group / September 2005Email for Orange Complaints
Hi, Ive just asked orange for a quote to upgrade to a SE P910i and they have quoted my a ridiculous £199.99. Despite speaking to their upgrade dept and disconnections they wouldnt budge on the price. Ive been with them now for 9 years and havent upgraded in the last 18mnths with an average spend of £35/mnth. Does anyone know the email address of the best people at Orange to complain to about this ? I seem to remember a long time ago on this forum messages about an 'Exexcutive Office' at orange that people got good results from. Does this still exist or is there another suitable dept i can complain to ? Regards, Andy. chief executives office is what you need, get the head office number and they'll transfer you from there. > Hi, > [quoted text clipped - 17 lines] > > Andy. I found this with a Google group search - Orange Executive Office executive.office@orange.co.uk 50 George Street LONDON W1U 7DZ 020 7984 1886 Orange have completely changed how they deal with upgrades. It is now based on your spend over the last 12 months and not the call plan you are on. I've just been forced to take out a new contract, port my old number to Virgin, then back into the new Orange contract, to avoid a £179.99 charge for an SPV M500. Regards Simon Clark Business Telecoms Orange have completely changed how they deal with upgrades. It is now based on your spend over the last 12 months and not the call plan you are on. I've just been forced to take out a new contract, port my old number to Virgin, then back into the new Orange contract, to avoid a £179.99 charge for an SPV M500. ---- The 'spend over the last 12 months' is the same nonsense that Vodafone came out with when I went to upgrade. I asked for my PAC, told them I was going to move to Orange and they then became very helpful and gave me the phone (6680) and a months tariff (£30) for nowt! (".) Orange have completely changed how they deal with upgrades. It is now based on your spend over the last 12 months and not the call plan you are on. This maybe the case via the phone, but isn't online. I know someone who is on a £15 per month contract and has bills around £100 per month and they get high prices for everything if they try to upgrade online Someone else has a £30 per month contract and they can get pretty much anything free despite the fact they don't spend anything on top. > Orange have completely changed how they deal with upgrades. > [quoted text clipped - 7 lines] > Someone else has a £30 per month contract and they can get pretty much > anything free despite the fact they don't spend anything on top. There a system in place that tells them mucho stuff about you when you call in (it even analyzes your speech pattern and the type of language you use) which tell them if your worth keeping as a customer. 1984 is here |
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