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Cellular Phone Forum / Country Specific / UK Group / December 2005Phone registration
A neighbour (older lady who lives alone) has recieved correspondence from Virgin to confirm the registration of a phone to a chap she has never heard of to her address. Her address is rather distinctive so not likely to be a simple error of spelling or typing. Is there likely to be anything to worry over or should she just bin the letter. - TIA - Mick > A neighbour (older lady who lives alone) has recieved correspondence > from Virgin to confirm the registration of a phone to a chap she has > never heard of to her address. Her address is rather distinctive so > not likely to be a simple error of spelling or typing. > Is there likely to be anything to worry over or should she just bin > the letter. - TIA - Mick You don't say if this is PAYG or contract with virgin. Whichever it is I'd goto the Virgin mobile website to clarify the contact numbers for Virgin are correct - match the website with the letter. I'd be more inclined to use the website contact details for Virgin as you never know if the letter is fake and the number on the letter is a con-man after any bank details ...etc of the lady. It would help if you could be their to make sure things are as they should be when she phones Virgin:) Inform Virgin of the error - you wouldn't want the armed response team and or drug-squad busting in on her in error if the actual phne owner is of questionable behaviour - you never know :) If it is contract the lady would be getting billed and it would save alot of possible hassle later to inform Virgin straight away. It'd be nice if you could post a follow-up here with what Virgin say/do - in case this is the start of a con-man so others have heads-up if it happens to them :) It's commendable you are helping her :)  SignatureFedz - http://Fedz.co.uk - http://encoderX.co.uk > A neighbour (older lady who lives alone) has recieved correspondence from > Virgin to confirm the registration of a phone to a chap she has never heard > of to her address. Her address is rather distinctive so not likely to be a > simple error of spelling or typing. > Is there likely to be anything to worry over or should she just bin the > letter. - TIA - Mick I think it is worrying, the same happened to myself last week. I received a flyer in the post saying that I had earned £10 off a new phone, however the mobile number stated wasn't mine. When I queried this with Virgin and told them it is not my number they replied and said that it is definately registered to my name and address. I tried the stated number and it is valid. I expressed my concern to Virgin that someone may have fraudulently registered that number, and they could be using it for criminal reasons, but after reading your post it looks like they have screwed up their user database. Is this a breach of data protection? Mick wrote: > A neighbour (older lady who lives alone) has recieved correspondence from > Virgin to confirm the registration of a phone to a chap she has never [quoted text clipped - 3 lines] > Is there likely to be anything to worry over or should she just bin the > letter. - TIA - Mick I think it is worrying, the same happened to myself last week. I received a flyer in the post saying that I had earned £10 off a new phone, however the mobile number stated wasn't mine. When I queried this with Virgin and told them it is not my number they replied and said that it is definately registered to my name and address. I tried the stated number and it is valid. I expressed my concern to Virgin that someone may have fraudulently registered that number, and they could be using it for criminal reasons, but after reading your post it looks like they have screwed up their user database. Is this a breach of data protection? Thanks for the replies. I will take the advice and contact Virgin on the ladies behalf (she is in the early stages of alzheimers and unable to do so herself). I will reply on here with the answer from Virgin. It doesn't say whether it's payg or contract but gives the mobile number. - Thanks - Mick reply@newsgroup.please declared for all the world to hear... > A neighbour (older lady who lives alone) has recieved correspondence from > Virgin to confirm the registration of a phone to a chap she has never heard > of to her address. Her address is rather distinctive so not likely to be a > simple error of spelling or typing. > Is there likely to be anything to worry over or should she just bin the > letter. - TIA - Mick She should report it to Virgin mobile for sure, it could be the beginning of some kind of identity theft/fraud. SignatureRegards Jon >A neighbour (older lady who lives alone) has recieved correspondence from >Virgin to confirm the registration of a phone to a chap she has never heard >of to her address. Her address is rather distinctive so not likely to be a >simple error of spelling or typing. >Is there likely to be anything to worry over or should she just bin the >letter. - TIA - Mick I would be concerned, and report it to Virgin. It could be the first step in an identity fraud scam. It could be that she will start getting his phone bills (and a bad credit rating when she fails to pay them). It could be that the person is going to do something illegal and wanted the phone associated with somewhere else. I can't think of a benign reason for it happening. SignatureIain the out-of-date hairydog guide to mobile phones http://www.hairydog.co.uk/cell1.html Browse now while stocks last! >>A neighbour (older lady who lives alone) has recieved correspondence from >>Virgin to confirm the registration of a phone to a chap she has never [quoted text clipped - 15 lines] > > I can't think of a benign reason for it happening. Tried to phone Virgin but after about 5 minutes of listening to rubbish was advised that it could be 20 minutes or more before an operator was available. Have emailed them instead. - Mick > Tried to phone Virgin but after about 5 minutes of listening to rubbish was > advised that it could be 20 minutes or more before an operator was > available. Have emailed them instead. - Mick Virgin have been unobtainable for several weeks. They don't answer the phone and they probably won't take any notice of email. Write a letter, copy it to her soliciter and send it "special delivery" > A neighbour (older lady who lives alone) has recieved correspondence from > Virgin to confirm the registration of a phone to a chap she has never heard > of to her address. Her address is rather distinctive so not likely to be a > simple error of spelling or typing. > Is there likely to be anything to worry over or should she just bin the > letter. - TIA - Mick The more I think about it the more concerned I am. I think she should go to the police. Someone is obviously committing a crime of some sort. >> A neighbour (older lady who lives alone) has recieved correspondence from >> Virgin to confirm the registration of a phone to a chap she has never [quoted text clipped - 7 lines] > The more I think about it the more concerned I am. I think she should > go to the police. Someone is obviously committing a crime of some sort. Virgin seem to have the same policy to emails as they do to speaking on the phone - they don't. Just hope that if it is a con then it's virgin that lose out. Kept a copy of the email to virgin so that if they start writing in the future chasing any payments we will not be involved. Of course they would not get a reply unless they took it to a higher level. Mick >>> A neighbour (older lady who lives alone) has recieved correspondence >>> from [quoted text clipped - 15 lines] > course they would not get a reply unless they took it to a higher level. > Mick Just had reply from virgin - says they normally reply within 24 hours but at the moment 72 hours - wonder if this means another 72 hours before they actually read the letter. They tell me to phone them if it is urgent! HAPPY NEW YEAR TO EVERYONE - Mick 59%N |
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