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Cellular Phone Forum / Country Specific / UK Group / February 2006Stuck on 3
I wonder if others will be tempted to follow? http://www.mobiletoday.co.uk/artman-test/publish/article_1215.shtml  SignatureDave C >I wonder if others will be tempted to follow? > > http://www.mobiletoday.co.uk/artman-test/publish/article_1215.shtml > Dave C Bit early for April 1st isn't it? If true then 3 have no consept of customer relations or how to keep them. I'd round them up 3 customers and put them in a concentration camp with armed guards, anyone trying to escape gets shot Ve haf vays ovf keeping you on 3 Steve Terry >>I wonder if others will be tempted to follow? >> [quoted text clipped - 4 lines] > > If true then 3 have no consept of customer relations or how to keep them. Would you similarly bitch if the network locked the phone to the sim in the networks case, and got a model of phone made for them that can't be unlocked from the network? Exactly the same case. As long as the phone is subsidised IMO, they have every right to do this. However, not allowing the user to unlock - perhaps by taking the phone to a shop and getting it swapped would be a bit dodgy. > Would you similarly bitch if the network locked the phone to the sim in > the networks case, and got a model of phone made for them that can't be [quoted text clipped - 5 lines] > However, not allowing the user to unlock - perhaps by taking the phone > to a shop and getting it swapped would be a bit dodgy. However, what happens regarding a faulty phone? It's not going to be easy to swap the sim with all its data into another phone is it? How long is the customer going to be without service while things are sorted out? Then again, I doubt 3 has even thought about the customer. SignatureDave C >> Would you similarly bitch if the network locked the phone to the sim in >> the networks case, and got a model of phone made for them that can't be [quoted text clipped - 10 lines] > long is the customer going to be without service while things are sorted > out? For a partially functional phone, there is no problem, you just plug it into whatever dock connector, and then copy the data. For a completely dead one, I don't see a nice solution, apart from custom firmware on the phone that automatically backs up the SIM to 3s network somehow, enabling 3 to simply produce a new SIM. root@mauve.demon.co.uk declared for all the world to hear... > For a partially functional phone, there is no problem, you just plug it > into whatever dock connector, and then copy the data. NO tall handsets can do this. > For a completely dead one, I don't see a nice solution, apart from > custom firmware on the phone that automatically backs up the SIM to 3s > network somehow, enabling 3 to simply produce a new SIM. The kind of handset that 3 are applying this to is only the very cheap and very low-end pay as you go. Typically the kind of customer who buys this category of phone are not too bothered about backing up data. SignatureRegards Jon > root@mauve.demon.co.uk declared for all the world to hear... >> For a partially functional phone, there is no problem, you just plug it >> into whatever dock connector, and then copy the data. > > NO tall handsets can do this. True - but, they _could_ select only handsets that do. >> For a completely dead one, I don't see a nice solution, apart from >> custom firmware on the phone that automatically backs up the SIM to 3s [quoted text clipped - 3 lines] > and very low-end pay as you go. Typically the kind of customer who buys > this category of phone are not too bothered about backing up data. Yeah - I'm just saying that there are possible workarounds - especially if you're buying a hundred thousand phones at a time. The 'backed up on network' SIM could actually be a feature, if sold right. root@mauve.demon.co.uk declared for all the world to hear... > The 'backed up on network' SIM could actually be a feature, if sold > right. Orange have been doing this for a while on smartphones, even the original SPV had it. SignatureRegards Jon > As long as the phone is subsidised IMO, they have every right to do > this. But not permanently. Once the subsidy is repaid, say after a set level of top ups have been applied to the account, then this should stop. But it's difficult to remove glue without damage isn't it? SignatureBrian Morrison please observe reply-to address >> As long as the phone is subsidised IMO, they have every right to do >> this. > > But not permanently. Once the subsidy is repaid, say after a set level > of top ups have been applied to the account, then this should stop. There are ways round this. For example, buybacks of the phone, or the shop swapping out your phone for a unglued/locked one. > But it's difficult to remove glue without damage isn't it? It depends on the sort of glue, and what it's glued to. It can be possible to glue things in, in a way that is not easily removable except by special equipment. But this would probably require redesigned phones - it's not very straight-forward. >> As long as the phone is subsidised IMO, they have every right to do >> this. [quoted text clipped - 3 lines] > > But it's difficult to remove glue without damage isn't it? Two things come to mind - tech support can't ask you to remove and re-insert the SIM - a so called common remedy. Also a new business will develop of removing the glue in some way? I like many others will just avoid 3 irrespective of how cheaper their calls are. scrapspam@fenrir.org.uk declared for all the world to hear... > > As long as the phone is subsidised IMO, they have every right to do > > this. [quoted text clipped - 3 lines] > > But it's difficult to remove glue without damage isn't it? It's epoxy resin mate, it's not going anywhere in a hurry! SignatureRegards Jon maybe they should concern themselves with why people want to leave their network in the first place > maybe they should concern themselves with why people want to leave > their network in the first place That of course has been 3s blind spot A clear sign of appalingly incompetent management, and now showing it by wanting to take it's customers prisoners Steve Terry > That of course has been 3s blind spot > > A clear sign of appalingly incompetent management, and now showing it > by wanting to take it's customers prisoners The more three go on the better ENRON looked! SignatureDiss Town Council and the exploding internet deal http://thisisdiss.co.uk/index.php?topic=4.0 >> That of course has been 3s blind spot >> >> A clear sign of appalingly incompetent management, and now showing it >> by wanting to take it's customers prisoners > > The more three go on the better ENRON looked! AFAIK 3 haven't actually stolen anything yet! Except perhaps the job vacancies of the management team by morons Steve Terry >>> That of course has been 3s blind spot >>> [quoted text clipped - 5 lines] > > Except perhaps the job vacancies of the management team by morons It amazes me that, rather than pour money into attracting customers and then losing 2/3 of them and paying O2 through the nose for roaming calls on their GSM network, 3 don't bite the bullet and speed up their own 3G network rollout. The other networks have a 10 year head start in coverage terms and the inevitability of dropped calls due to re-registration when changing networks is their serious Achilles' heel. But I expect they know this really, and maybe don't have the cash for that degree of expenditure as in fact they would need to do both at once. SignatureBrian Morrison please observe reply-to address <snip> > It amazes me that, rather than pour money into attracting customers and > then losing 2/3 of them and paying O2 through the nose for roaming calls > on their GSM network, 3 don't bite the bullet and speed up their own 3G > network rollout. The other networks have a 10 year head start in coverage > terms and the inevitability of dropped calls due to re-registration when > changing networks is their serious Achilles' heel. Absolutely, if 3 had spent half of their enormous advertising budget on the network instead, 3 wouldn't need endless money losing alienating rearguard stratages. Which is basicly what Hans Snook did from the outset with Orange 3 should be able cover the UK fully with around 15,000 2GHz BTS, losing the need to GSM roam on O2 and it's customer losing band switching call drop outs, and when roaming on 2.5g O2, losing 3g wideband services Orange operate on 1800MHz with 10,000 BTS, and under Snook managed to install at least 3 new BTS a day every day. 3 should be aiming at 10 a day > But I expect they know this really, and maybe don't have the cash for that > degree of expenditure as in fact they would need to do both at once. Brian > Morrison Huchingson have more money than god, they've proved that with endless huge phone subsidies, and ads It's knowing where to place it has been 3 managements downfall 3 should have, should still, offer Snook his weight in gold to join them as CEO (Or i'll do if for half that) ;-) Steve Terry > AFAIK 3 haven't actually stolen anything yet! > > Except perhaps the job vacancies of the management team by morons But remember that one of the things that ENRON did was to create companies to borrow against...seems a similar sort of mentality to physically stop subcribers leaving the network! Just seeing parallels, perhaps they aren't there really! SignatureDiss Town Council and the exploding internet deal http://thisisdiss.co.uk/index.php?topic=4.0 >> AFAIK 3 haven't actually stolen anything yet! >> [quoted text clipped - 5 lines] > > Just seeing parallels, perhaps they aren't there really! Naa.. I don't see it Huchingson have become as big as they have by making more long term profits than losses, not just manipulating figures. Their problem with 3 is 3s mangement have convinced their masters that they have the slightest clue. But as we know the king has no clothes Steve Terry |
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