confused about cash back

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Jo - 30 Mar 2006 11:20 GMT

I've gone for one of the 12 month cash back offers with
onestopphoneshop and thought I'd better try and understand the process
before the date arrives that I need to claim :)

I'm on Orange off peak 1000 which is £20 per month. On the 'your
offer explained' sheet it says the free gifts to follow are £58 month
4, £58 month 8 and £5 month 12. It also says there will be an auto
chequeback of £66 within 90 days. This of course comes to £187 which
is £53 less than a years line rental.

I'd be glad if someone could clear this up - I've probably missed
something :)

Thanks,

Joanne

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PL - 30 Mar 2006 11:31 GMT

> I've gone for one of the 12 month cash back offers with
> onestopphoneshop and thought I'd better try and understand the process
[quoted text clipped - 12 lines]
>
> Joanne

Looks like a misprint to me?

If you get £58 cashback on months 4, 8 & 12 (not £5 on month 12), then
don't the figures work out okay?

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Jo - 30 Mar 2006 11:44 GMT

Yep you're right - should have thought a bit about it :)

as an aside they really don't check the memory on these phones do they
- theres um some naughty videos on it.

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Jon - 30 Mar 2006 18:28 GMT

blumfette@gmail.com declared for all the world to hear...

> Yep you're right - should have thought a bit about it :)
>
> as an aside they really don't check the memory on these phones do they
> - theres um some naughty videos on it.

That means it's secondhand.

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Regards
Jon

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Joanne - 30 Mar 2006 19:01 GMT

> blumfette@gmail.com declared for all the world to hear...
>> Yep you're right - should have thought a bit about it :)
[quoted text clipped - 3 lines]
>
> That means it's secondhand.

Yeah I know - it didn't bother me as I get 12 months free instead of 6
months for 99p. I just thought they might have wiped the memory card
(although I'm not sure they knew it was there as they also included a
second card)

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Reestit Mutton - 30 Mar 2006 13:39 GMT

> I've gone for one of the 12 month cash back offers with
> onestopphoneshop and thought I'd better try and understand the process
[quoted text clipped - 12 lines]
>
> Joanne

Hi Joanne,

As someone has already pointed out, the final cashback should be £58 and
your paperwork contains a typo. If the same error is replicated on any
vouchers that you have received I would make a point of demanding that
they reissue the offending voucher ASAP as it will be nigh on impossible
to prove that this was a typo 12 months down the line when they actually
do send you through a £5 cheque instead of a £58 one.

What's more, as you only have 14 days to alert OSPS to any missing
vouchers I would wager that they will apply the same principle to
vouchers with wrong amounts on them so you'd better get your skates on.

HtH
RM

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www.reestitmutton.co.uk

Bringing you the best-value mobile phone contract deals in the UK
Presented the way it should be...in plain English

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Jo - 30 Mar 2006 16:22 GMT

Thanks.

the vouchers aren't actually completed so i guess I'll just give them a
call to confirm the ammounts are correct.

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