View O2 Bill - can't see anything

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©® - 27 Sep 2006 16:01 GMT

Email from O2 saying "your bill is already available to view online at
the shop, http://www.O2.co.uk/shop. Simply click on the View My Bill
section on the top left hand corner of the screen".
I click on it (https://shop.o2.co.uk/cgi-bin/myacc/jsp/MyAccount.jsp)
but it all it shows is four sections: Buy Online | My Profile | Online
Help and Get into O2 Active.
I have tried with IE and Firefox but nothing. Anyone know of a
workaround or tips on how I can actually view the bill e.g. What pop-ups
allowed etc?
Thanks very much.

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Martin Jay - 27 Sep 2006 16:40 GMT

>Email from O2 saying "your bill is already available to view online at
>the shop, http://www.O2.co.uk/shop. Simply click on the View My Bill
[quoted text clipped - 5 lines]
>workaround or tips on how I can actually view the bill e.g. What pop-ups
>allowed etc?

O2 has been having a bit of a bad day today. I had several problems
logging in earlier: after a long pause I kept getting a message saying
my username and password were incorrect. :(

Anyway, is this the first O2 bill you've tried to look at online? If
so, perhaps your O2 account and mobile number haven't been linked.
Unfortunately I have no idea how you do this because it's been several
years since I went through the process.

It is possible to set up an O2 web account without having an O2 SIM.
Such an account can be used for sending free SMS and email from their
website. From what you say, it appears that's the type of account you
have.

Signature

Martin Jay
Phone/SMS: +44 7740 191877
Fax: +44 870 915 2124

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©® - 27 Sep 2006 16:42 GMT

It's a monthly O2 contract.

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purple pete - 28 Sep 2006 11:37 GMT

> It's a monthly O2 contract.

Just logged into mine ok and seems ok (Monthly contract too)

MIne was an "Online acct" anyway so all was set up automatically anyway.

How did you get ur acct?

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©® - 28 Sep 2006 15:18 GMT

Finally found the error: O2 had set up my monthly bill with a login that
I had not been notified about.
Hopefully all okay now.

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Nigel Wade - 29 Sep 2006 13:49 GMT

wrote:

> Finally found the error: O2 had set up my monthly bill with a login that
> I had not been notified about.
> Hopefully all okay now.

Didn't they send you a text? I received my userid and password in separate texts
when my SIM was activated. Not that I needed them as it was setup using the
same userid/password I created when I bought the phone/contract from their
online shop.

Signature

Nigel Wade

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I was told to create a login but "somehow" this never got linked to my
Sim/Contract account. Was always wondering why I could never see
anything about my minutes and all that. ;-)

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