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Cellular Phone Forum / Country Specific / UK Group / October 2006Getting away from Vodafone with number intact?
Hi there, I've got 7 days left of a 12 month commitment to Vodafone and want to change to O2 whilst still keeping my number. What order do I do things in? Do I buy the new phone/contract first, and then cancel my Voda account and ask for a transfer code or do I cancel first and get the code and then buy the phone? I'm not bothered if there is an overlap of a couple of weeks, just want to make sure everything goes smoothly. Final question(s) - How do I get the transfer code out of Voda? By phone, email or letter? And do I ask for this when I cancel or before? Cheers R > Hi there, > [quoted text clipped - 16 lines] > > R Ring vodafone, select the "i am thinking about leaving " option from the menu, ask for your PAC code. Takes about 4 days to arrive. In the mantime get your new contract. When the PAC code arrives (by letter), ring O2 with it, takes about 5 days before the switch-over. Your Vodafone contract will finish when the PAC is activates or the end of your 12 months whichever is the later.  SignatureJohn Blessing http://www.LbeHelpdesk.com - Help Desk software priced to suit all businesses http://www.room-booking-software.com - Schedule rooms & equipment bookings for your meeting/class over the web. http://www.lbetoolbox.com - Remove Duplicates from MS Outlook, find/replace, send newsletters > Ring vodafone, select the "i am thinking about leaving " option from the > menu, ask for your PAC code. Takes about 4 days to arrive. In the mantime > get your new contract. When the PAC code arrives (by letter), ring O2 with > it, takes about 5 days before the switch-over. Your Vodafone contract will > finish when the PAC is activates or the end of your 12 months whichever is > the later. The issue of a PAC will cancel any notice given to terminate the contract. If the PAC is not used within 30 days then the Voda service will continue until either: a) new notice to terminate the contract is given or b) a new PAC is issued and used. > Ring vodafone, select the "i am thinking about leaving " option from the > menu, ask for your PAC code. Takes about 4 days to arrive. In the mantime > get your new contract. When the PAC code arrives (by letter), ring O2 with > it, takes about 5 days before the switch-over. Your Vodafone contract will > finish when the PAC is activates or the end of your 12 months whichever is > the later. I'm fairly sure this is wrong. If you're porting to Orange or T-Mobile, the procedure is as above, but AFAIK if you're porting to O2 or Vodafone then you need to provide the PAC *at the time you sign the contract*. BTW, does anyone know whether 3 have fixed the daft porting bug where people who transfer non-3 numbers can't use them for video calls? SignatureJohn Band john at johnband dot org www.johnband.org > I'm fairly sure this is wrong. If you're porting to Orange or > T-Mobile, > the procedure is as above, but AFAIK if you're porting to O2 or > Vodafone then you need to provide the PAC *at the time you sign the > contract*. Yep - you *must* have your PAC code *before* porting over to O2! random@random.random declared for all the world to hear... > Hi there, > [quoted text clipped - 12 lines] > Final question(s) - How do I get the transfer code out of Voda? By > phone, email or letter? And do I ask for this when I cancel or before? 1. Phone vodafone, ask for PAC 9this will take 48 hours and be sent by letter) 2. Go to phone shop, buy new phone. At time of purchase state you wish to port in, give PAC and port-in number to new phone seller. 3. do nothing else don't contact vodafone again, just sit back and let it all happen. SignatureRegards Jon > random@random.random declared for all the world to hear... >> Hi there, [quoted text clipped - 20 lines] > 3. do nothing else don't contact vodafone again, just sit back and let > it all happen. It might be different, as the two cases I refer to are just pure cancellations - no porting. Here, Vodafone insist upon a letter detailing your intention to cancel, and it's considered 30 days notice. This means that, if you cancel five days before your 12 months are up, you will still be paying for 25 days outside your contract :\ As I said though, not sure if the above is true with porting your number :) SignatureSue Hi, Just to clear up the difference between a cancellation letter and a PAC request. If you want to cancel or switch over to pay as you talk on Vodafone then 30 days notice is required. As Sprite says even if you make your request 5 days before the end of a twelve month contract then you will still be billed for an extra 25 days (the contract continues to role after the agreed commitment ends unless action is taken, e.g. cancellation, a port or an upgrade). To cancel Vodafone do require written or faxed notice including a signature to be sent in to customer services. They then put you in a cancellation diary 30 days from the point of receiving the fax / letter. If you're still in your contract commitment period you will receive a letter advising you of this, and instructions of how to confirm that you accept the shortfall (if you advise that you're willing to except the shortfall in your original letter this will be actioned without a shortfall letter being sent) If you want to take your number to another network then you can request a PAC from customer services. A PAC lasts for 30 days, in this time you need to pass this on to your new provider, otherwise the code will expire (it's always possible to request a new PAC at any time). When the PAC is passed on to your new provider they use this to port the number out of Vodafone. On the day the number leaves the network the contract cancels and if you're still in commitment you'll also be billed for the remainder of your contract as an early termination fee. If, for example, you sent in a cancellation letter, then request a PAC on the 20th day (e.g. 10 days before you're set to cancel), Vodafone will take you out of the termination diary. This is because you now have a PAC and Vodafone wouldn't want to cancel the number in ten days time before you've had the chance to use the PAC (in effect, losing your number). If you then don't use the PAC but still want to cancel, another 30 days notice would need to be requested. Hope this helps clear any confusion up. Any questions please let me know. > > random@random.random declared for all the world to hear... > >> Hi there, [quoted text clipped - 28 lines] > > As I said though, not sure if the above is true with porting your number :) > Hi, > [quoted text clipped - 34 lines] > Hope this helps clear any confusion up. Any questions please let me > know. Out of interest, what if you decide to cancel 5 days before your 12 months are up, *and* take your number to a new network? Would you still pay for the extra 25 days (ie. 30 days notice for 'cancellation') or just the remaining 5? SignatureSue >> Hi, >> [quoted text clipped - 39 lines] > the extra 25 days (ie. 30 days notice for 'cancellation') or just the > remaining 5? The full 30 days. |
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