I noticed three days ago that I was not getting any signal on my K750 in my
house yet it appeared fine else where.

I phone Orange to be informed that there was a mast down in the area, it
failed on the 10th Oct, was supposed to be repaired on 15th Oct, I phoned
20th Oct and it still hadn't been repaired. They also said another mast was
down in the area and had been since July although this was not directly
affecting my reception.

It's beginning to be inconvenient now. If they take months to repair the
mast it will be unacceptable. As I see it I'm paying £30 a month for a
service I can't receive in a location I spend the majority of my time.

Does anyone have any experience of claiming service plan, or part of,
payments from a service provider, especially Orange, while the service is
derogated due to Network Outages?

Cheers,

Doug.