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Cellular Phone Forum / Country Specific / UK Group / October 2006Charges for Orange free-phone calls
I'm sorry if this has already been covered on the group, but I've just read today's bill from Orange and they've charged me for 'BT Freefone' and it is just to a commercial organisation and not to a calling-card service. Have they slipped-up on my bill, do you think, or do they now charge for free-phone calls? The organisation I called is my customer in fact - they are just a common-or-garden free-phone service. > I'm sorry if this has already been covered on the group, but I've just > read today's bill from Orange and they've charged me for 'BT Freefone' and [quoted text clipped - 5 lines] > The organisation I called is my customer in fact - they are just a > common-or-garden free-phone service. They now charge for all free phone numbers (0800, 0808 etc), since last year for retail contract customers. You still get free 0800 calls etc if you are a business customer. Alec > They now charge for all free phone numbers (0800, 0808 etc), since last > year for retail contract customers. > You still get free 0800 calls etc if you are a business customer. Well, that's interesting because they write to me as a business customer and have provided me access to the small-business customer service line too. When I took out the contract, I applied in the name of my business. I believe the contract was called 'Your plan' or something equally irrelevant. > > They now charge for all free phone numbers (0800, 0808 > > etc), since last year for retail contract customers. > > You still get free 0800 calls etc if you are a business > > customer. Not strictly true, you have to be on certain business-only tariffs. > Well, that's interesting because they write to me as a > business customer and have provided me access to the > small-business customer service line too. > When I took out the contract, I applied in the name of my > business. I believe the contract was called 'Your plan' > or something equally irrelevant. Sounds like you should get it, best thing to do is ring CS and ask, all they can do is say no..! Ivor I have an Orange consumer plan where I still get freephone calls free, but that's only because Orange added a 'freephone bundle(non calling card)' for an extra year (expires December 1st). Hence I have recently taken out a Business+ account where freephone calls are free. To get the free freephone, you now need a Business+ or similar account - a 'Your Plan' which is basically an old consumer plan will not get free freephone, whether or not you are billed as a business. Regards Simon Clark Business Telecoms njsfnkjsfnds@cnjfnsfjknds.com declared for all the world to hear... > > They now charge for all free phone numbers (0800, 0808 etc), since last > > year for retail contract customers. [quoted text clipped - 5 lines] > When I took out the contract, I applied in the name of my business. I > believe the contract was called 'Your plan' or something equally irrelevant. Your Plan is a consumer tariff.  SignatureRegards Jon > I'm sorry if this has already been covered on the group, but I've just read > today's bill from Orange and they've charged me for 'BT Freefone' and it is > just to a commercial organisation and not to a calling-card service. Putting aside the other replies about whether you're entitled to free 0800 or not, most of which pretty much are my understanding - you should get a recorded announcement from "Digital Dorothy" when dialling an 0800 or 0808 number which advises "this call may be chargeable", before the call is connected. When you get free 0800 through being a business or Orange-internal customer, that message should be suppressed. Regards Jon. SignatureJon Pitts Email: jon@pitts50.co.uk Attachments: files@pitts50.co.uk > > I'm sorry if this has already been covered on the group, but I've just > read [quoted text clipped - 16 lines] > Jon Pitts > Email: jon@pitts50.co.uk Attachments: files@pitts50.co.uk If you have inclusive minutes you can use the gateway mumbers 0200 222 0700 or 0900 to call freephone numbers. > > > I'm sorry if this has already been covered on the group, but I've just > > read [quoted text clipped - 19 lines] > If you have inclusive minutes you can use the gateway mumbers 0200 222 > 0700 or 0900 to call freephone numbers. Excuse me for being a bit thick, but how do these gateway numbers work? >> If you have inclusive minutes you can use the gateway mumbers 0200 222 >> 0700 or 0900 to call freephone numbers. > > Excuse me for being a bit thick, but how do these gateway numbers work? Calls to 020 numbers are inclusive whereas most 0800 are chargeable (there are some charity numbers that are exempt). Therefore to dial an 0800 number for 'free' (i.e. out of your inclusive minutes) you dial the 020 0222 0700 / 020 0222 0900 number, It will then prompt you to dial your 0800 number. It costs you 'nothing' and it costs the provider of the 020 number nothing either as they are using a landline to dial the 0800 number for you (and hence it really is a freephone number for them). It's all a bit silly really, as I think Orange would make more money by letting you dial the 0800 directly for free and taking the termination charge themselves. HTH SignatureNadeem > >> If you have inclusive minutes you can use the gateway mumbers 0200 222 > >> 0700 or 0900 to call freephone numbers. [quoted text clipped - 14 lines] > -- > Nadeem Thanks for that, brilliant. Tel njsfnkjsfnds@cnjfnsfjknds.com declared for all the world to hear... > I'm sorry if this has already been covered on the group, but I've just read > today's bill from Orange and they've charged me for 'BT Freefone' and it is > just to a commercial organisation and not to a calling-card service. > > Have they slipped-up on my bill, do you think, or do they now charge for > free-phone calls? They have done for some time now. Business customers should still get free 0800, consumers have to pay. SignatureRegards Jon > njsfnkjsfnds@cnjfnsfjknds.com declared for all the world > to hear... [quoted text clipped - 9 lines] > They have done for some time now. Business customers > should still get free 0800, consumers have to pay. Businesses aren't consumers..?! Ivor ivor@despammed.invalid declared for all the world to hear... > > They have done for some time now. Business customers > > should still get free 0800, consumers have to pay. > Businesses aren't consumers..?! "Business" and "consumer" is a way of distinguishing between business and non-business customers. SignatureRegards Jon > ivor@despammed.invalid declared for all the world to > hear... [quoted text clipped - 5 lines] > "Business" and "consumer" is a way of distinguishing > between business and non-business customers. Then why not just say business and non-business or private, or personal, or something..? It's like the railways calling passengers customers, it just sounds silly. Ivor (snipped) > Then why not just say business and non-business or private, or personal, > or something..? It's like the railways calling passengers customers, it > just sounds silly. > > Ivor And while we're at it, when did "railway stations" become "train stations"? Did they do it just to annoy me? Oldie > (snipped) > [quoted text clipped - 9 lines] > > Oldie No, that's another of my pet hates too..! I blame the Americans. Ivor >And while we're at it, when did "railway stations" become "train >stations" At the same time that the passengers became customers. SignatureIain the out-of-date hairydog guide to mobile phones http://www.hairydog.co.uk/cell1.html Browse now while stocks last! |
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