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Cellular Phone Forum / Country Specific / UK Group / November 2006Ecoute Communications
Does anyone have any experience with Ecoute Communications, unfortunately my mother was cold called by them the other day and stupidly accepted an upgrade with them. They have given her a new V3 with 10% line rental discount, 18 months according to Orange She is going to call them today to cancel under the distance selling regs, I'm worried that they will fob her off. She doesn't want an upgrade, just wants to cancel and move to PAYG http://www.eccoms.co.uk/  Signature________________ Frazer Mountford SL 1st Newquay Cornwall Scout Troop www.1stnewquayscouts.org.uk www.1stnewquayscouts.cjb.net/index.asp?page=aspfiles/email.asp?subject=uk.rec.sc outing > Does anyone have any experience with , unfortunately my mother was cold > called by them the other day and stupidly accepted an upgrade with them. [quoted text clipped - 6 lines] > > She doesn't want an upgrade, just wants to cancel and move to PAYG Why did she agree to something she didn't want? Or is it a case of you not wanting her to have it? Does she do this with everything else? > Does anyone have any experience with Ecoute Communications, unfortunately > my mother was cold called by them the other day and stupidly accepted an [quoted text clipped - 9 lines] > > http://www.eccoms.co.uk I think by law there is a 7 day cooling off period for any contract you enter into. correct me if I'm wrong. If they don't cancel the order, tell her NOT to sign for any packages and tell the courier to send it back to the sender. >> Does anyone have any experience with Ecoute Communications, unfortunately >> my mother was cold called by them the other day and stupidly accepted an [quoted text clipped - 12 lines] > I think by law there is a 7 day cooling off period for any contract you > enter into. correct me if I'm wrong. EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all business to consumer transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations. >>> Does anyone have any experience with Ecoute Communications, >>> unfortunately my mother was cold called by them the other day and [quoted text clipped - 18 lines] > transactions within the UK where a consumer does not meet the vendor. > Contracts between businesses are not governed by these regulations. Distance Selling Regulations http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html > > Does anyone have any experience with Ecoute Communications, unfortunately > > my mother was cold called by them the other day and stupidly accepted an [quoted text clipped - 15 lines] > If they don't cancel the order, tell her NOT to sign for any packages and > tell the courier to send it back to the sender. Cooling off period is 7 WORKING days. uk.fatboy@googlemail.com declared for all the world to hear... > I think by law there is a 7 day cooling off period for any contract you > enter into. correct me if I'm wrong. You are wrong. There are distance selling regulations which confer certain rights for transactions concluded at a distance, but these don't apply in all circumstances. SignatureRegards Jon >> I think by law there is a 7 day cooling off period for any contract you >> enter into. correct me if I'm wrong. [quoted text clipped - 4 lines] >transactions concluded at a distance, but these don't apply in all >circumstances. You're quite correct, it doesn't apply to all contracts or in all circumstances, but in the example this thread is about it does apply. SignatureIain the out-of-date hairydog guide to mobile phones http://www.hairydog.co.uk/cell1.html Browse now while stocks last! > Does anyone have any experience with Ecoute Communications Yes, they're a bunch of chancers. They contacted my son offering t change is contract from Orange. He told them that they would have t speak to my wife or me as the contract he is on is paid for by hi parents. They spoke to my wife, who told them NO THANKS. A few days later (Friday) we received a new mobile through the post an a notification that he would be switched to the new service on Monday My wife immediately called Orange to tell them we didn't want the ne phone or contract switching and (incredibly) Orange told her they coul do nothing about it! She asked why they had allowed a 3rd-party to mak changes to a contract between Orange and their customer and she wa told that as long as the operator could give them the telephone no. postcode & name of the customer, it was OK. We returned the phone t Ecoute and called today to make sure they had received it (which the confirmed) and would cancel the change (which they agreed to do). Thi evening my son received a text message asking him to switch his phon off & on, to change to the new service!!! This sort of practice should not be allowed -- Steve Haddon |
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