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Cellular Phone Forum / Country Specific / UK Group / October 2003O2 Online Contract Change
Hello Everyone, I sent an email to O2 online asking why I couldnt send MMS from my phone (T610). After a week or perhaps two, I have just recieved an email from O2 telling my they have changed my tariff to online Off-peak 500 MMS tariff. But they are cancelling my old tariff, and have started a new one. Now, I didnt ask for my tarriff to be changed, or for current contract to be cancelled. I have rang O2 who were confused and would escalate my complaint/comment higher- I just want to know why they have changed tariff, and is it worse then I was on before?? - I cant check as link they provided takes you to new tarriffs! Alarmingly it also says "my next bill may show 2 rental charges" but I have just started with O2 and last months bill had two rentals on it (paying line rental monthly in advance??) - is this normal and will it work out all right. It would seem that I will end up paying £80 over the first two bills which is more than little excessive or have I just miss understood what they are saying to me. If any one has any advice or comments please let me know! Cheers Steve A confused o2 online customer Stephen Douglas reckoned that: > Now, I didnt ask for my tarriff to be changed, or for current contract to be > cancelled. I have rang O2 who were confused and would escalate my > complaint/comment higher- I just want to know why they have changed tariff Because they are muppets?  Signaturewww.unlockingshop.co.uk Motorola remote unlocking - £10 (includes A920 on '3') Sagem remote unlocking - £13 Change 'spam' to 'jon' to email > Stephen Douglas reckoned that: > > Now, I didnt ask for my tarriff to be changed, or for current contract to be > > cancelled. I have rang O2 who were confused and would escalate my > > complaint/comment higher- I just want to know why they have changed tariff > > Because they are muppets? Looks like it, but are they the muppets, or me for having to pay 50p a minute to get to fix it??? That is the question ;-) Cheers steve > Stephen Douglas reckoned that: > > Now, I didnt ask for my tarriff to be changed, or for current contract to be > > cancelled. I have rang O2 who were confused and would escalate my > > complaint/comment higher- I just want to know why they have changed tariff > > Because they are muppets? er thx :) >Hello Everyone, > >I sent an email to O2 online asking why I couldnt send MMS from my phone >(T610). After a week or perhaps two, I have just recieved an email from O2 >telling my they have changed my tariff to online Off-peak 500 MMS tariff. >But they are cancelling my old tariff, and have started a new one. O2 online customers still cannot have full internet over gprs plus the capability of sending MMS, kinda annoys me with a phone such as the P800 :(( Please correct if I'm wrong. Gavin > >Hello Everyone, > > [quoted text clipped - 10 lines] > > Gavin Well i have full internet access and MMS on my tarrif.... O2Online 200, it appears to work anyway with my T610. A while back i called o2 and had a REAL go at them and now it all appears to work. I was put through to some kind of call centre where they deal with high level complaints... it did have an 01 number as well but the guy who rang me from regualar o2 helpdesk started to read it out then stopped and said that he wasnt supposed to give me that number but he would tell them to call me back. After about a month of messing around they finally turned it on and it seems to work fine. Thus i can check my pop email on the mobile web settings and browse the web using my PDA and also send MMS pictures when ihave had a few beers in the pub! Cheers Richard. > Hello Everyone, > A confused o2 online customer Hi Stephen, I've had a look @ your details on your 079* account. O2 Online have 2 versions of every tariff - i.e. we have Offpeak 500 and Offpeak 500 with MMS. The reason for this is because not every handset supports MMS, and someone on a non-MMS phone will still want to be able to receive picture messages (those people receive a text message telling them that they can view their picture message online). Because of this, it would be necessary to change you from Offpeak 500 (ON NET) to Offpeak 500 (ON NET) with MMS. Your contract has not been cancelled, nor even renewed (you can change your tariff on a daily basis). Your tariff still costs £20/month and gives you an identical allocation as it did before. The only difference is the support for MMS! The reason why it says your "next bill may show 2 rental charges" is because that's a standard thing when you change tariff. You paid a month's line rental up front, almost like a deposit - it gives you credit against your name and means you can cancel/upgrade in your 11th month of contract. Suppose you were to change from a £20 a month tariff to a £30 a month tariff. We'd refund the £20 you've already paid upfront, and take £30 so we still hold 1 month's credit against your name. Think of it as a deposit you get mostly refunded when you disconnect. Since you're changing from a £20 tariff to a £20 tariff - the net change will be £0 so no extra charges. I've explained this quite badly :( If you need any additional settings for your phone, grab them from http://www.o2.co.uk/mms (see under related links). >> Hello Everyone, > [quoted text clipped - 4 lines] >I've had a look @ your details on your 079* account. O2 Online have 2 >versions of every tariff - i.e. we have Offpeak 500 and Offpeak 500 Would be interesting to see what they make of my account then :) Gavin > Would be interesting to see what they make of my account then :) > > Gavin I don't think the email guys got the /dev/null joke. LOL @ that series of emails though. I'd paste one your emails here but some bastard would probably probably make sure I got fired for DPA violations. > > Hello Everyone, > [quoted text clipped - 4 lines] > I've had a look @ your details on your 079* account. O2 Online have 2 >Your <BIG SNIP> > tariff still costs £20/month and gives you an identical allocation as > it did before. The only difference is the support for MMS! Cheers & Thanks James, A nice straight forward answer thanks very much, better than the telephone call I recieved today. All seems to be ok, fingers crossed (very tightly at that too!) that things should change with no hitch. Thanks to everyone who read me post, Cheers Steve |
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