I've just taken out a new business contract with O2 and I have to say
I'm shocked at the support they offer. Within a week or two, my handset
(supplied with the contract) malfunctioned and they started off by
trying to fob me off with "oh, you haven't taken out insurance". Well,
a short reading of the riot act later, they agreed that I don't need
insurance to get the handset replaced under warranty and said they'd
send me a new one to be with me within 24 hours. This is what I'd
expect from business support. Whilst I was on the 'phone, I reported a
problem with being unable to view my bill online. They gave me some
waffle about their systems having problems and it'll be OK in a day or
two.

Well, a day later and no sign of it. I called the business CS team and
they say they've got a record of the conversation and the promise to
send a replacement unit but haven't sent one yet. They'll get one to me
within 24 hours. Oh, and the online bill problem? They are updating the
website and it'll be ready in a day or so.

Almost a week on, I call O2 yet again and not only have they not
shipped it yet (although it'll be with me in 24 hours, they assure me),
the problem with the online bill they can sort out straight away.
Please hold. Then they cut me off. Great, thanks O2.

Worse than T mobile and Three put together.