weird sms problem

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

David - 13 Nov 2006 11:54 GMT

Have a Samsung D500 on voda which until this weekend has been okay but now
it won't receive any sms messages that have been sent from just one phone
(on O2) despite receiving from all others and despite the sender managing to
send to other people. Also I can send to the other party. Any idea what is
going wrong?
Thanks

Reply to this Message

MinervaUK - 13 Nov 2006 12:12 GMT

Hi,

I work for Vodafone and as of this morning I'm not currently aware of
any reported SMS issues between O2 and Vodafone. I'd recommend dropping
customer services an email (www.vodafone.co.uk, 'contact us' then
'email', + if you leave the shortcode FIT135 in your email this will
route through to somebody who will be able to help). If you include a
synopsis of your problem, along with the following information,
Vodafone's technical team will be able to investigate further:

? Make and model of mobile
? Post code area of where the fault is occurring
? Any error messages on the mobile(s) involved
? If there are any problems making voice calls
? (if one specific network) which network is failing to send the text
message
? That the SMS message centre number is correct on the Vodafone
handset - this would need to be 447785016005
? The text message format is set to 'text' - this can be
located through the SMS settings in the phone settings
? Attempt to send a text message to 9770 (this sends a free test
message to your own number)
? Time and date the problem started
? Is the problem permanent or intermittent

> Have a Samsung D500 on voda which until this weekend has been okay but now
> it won't receive any sms messages that have been sent from just one phone
> (on O2) despite receiving from all others and despite the sender managing to
> send to other people. Also I can send to the other party. Any idea what is
> going wrong?
> Thanks

Reply to this Message

David - 13 Nov 2006 15:32 GMT

Thanks but fixed as per the reply below.
Dave
Hi,

I work for Vodafone and as of this morning I'm not currently aware of
any reported SMS issues between O2 and Vodafone. I'd recommend dropping
customer services an email (www.vodafone.co.uk, 'contact us' then
'email', + if you leave the shortcode FIT135 in your email this will
route through to somebody who will be able to help). If you include a
synopsis of your problem, along with the following information,
Vodafone's technical team will be able to investigate further:

· Make and model of mobile
· Post code area of where the fault is occurring
· Any error messages on the mobile(s) involved
· If there are any problems making voice calls
· (if one specific network) which network is failing to send the text
message
· That the SMS message centre number is correct on the Vodafone
handset - this would need to be 447785016005
· The text message format is set to 'text' - this can be
located through the SMS settings in the phone settings
· Attempt to send a text message to 9770 (this sends a free test
message to your own number)
· Time and date the problem started
· Is the problem permanent or intermittent

David wrote:

> Have a Samsung D500 on voda which until this weekend has been okay but now
> it won't receive any sms messages that have been sent from just one phone
[quoted text clipped - 3 lines]
> going wrong?
> Thanks

Reply to this Message

Matthew Long - 13 Nov 2006 12:28 GMT

> Have a Samsung D500 on voda which until this weekend has been okay but now
> it won't receive any sms messages that have been sent from just one phone
> (on O2) despite receiving from all others and despite the sender managing
> to send to other people. Also I can send to the other party. Any idea what
> is going wrong?
> Thanks

I know exactly what that is! I know someone who had the same problem as you.
You have (somehow) blocked that user. If they send you a message, it will
say 'sent' and 'delivered' on their phone, but you will have no indication
that you received it. Your phone receives it, and automatically deletes it.

I don't know Samsungs myself, but you need to go though the phones menus, to
unblock the user. I think it *might* be in the phone book menu.

Matthew Long

Reply to this Message

David - 13 Nov 2006 15:36 GMT

>> Have a Samsung D500 on voda which until this weekend has been okay but
>> now it won't receive any sms messages that have been sent from just one
[quoted text clipped - 13 lines]
>
> Matthew Long

Matthew, Thanks, you were right and I found a Block Messages menu I never
knew existed. No idea how a number got into this menu expect I put Samsung's
Desktop PIM manager on this week and did some editing so may have been due
to that.
Thanks again
Dave

Reply to this Message

David - 13 Nov 2006 15:37 GMT

>> Have a Samsung D500 on voda which until this weekend has been okay but
>> now it won't receive any sms messages that have been sent from just one
[quoted text clipped - 13 lines]
>
> Matthew Long

Reply to this Message

Jon - 13 Nov 2006 18:55 GMT

no_sp@m.net declared for all the world to hear...

> > Have a Samsung D500 on voda which until this weekend has been okay but now
> > it won't receive any sms messages that have been sent from just one phone
[quoted text clipped - 10 lines]
> I don't know Samsungs myself, but you need to go though the phones menus, to
> unblock the user. I think it *might* be in the phone book menu.

Yes, I remember something like that. You have put the number in the
"forbidden" list or similar.

Signature

Regards
Jon

Reply to this Message

> no_sp@m.net declared for all the world to hear...
>>
[quoted text clipped - 23 lines]
> Yes, I remember something like that. You have put the number in the
> "forbidden" list or similar.

What a good idea - I need a Samsung to get rid of those nuisance texters
from the past!

Do the new models have this feature too?

Signature

Antz
Part of the UKtm family

--
Posted via a free Usenet account from http://www.teranews.com

Reply to this Message