easyMobile could return

easyMobile could return - sort of...

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jamesnsuk-utm@yahoo.co.uk - 14 Nov 2006 17:26 GMT

>From a press release at easy.com, the easy group are already working

with a new partner to develop a new service under the brand
easyTelecom. They also plan to work with a new (presumably mobile)
partner once the group regains control of the easyMobile brand from
TDC.

easyGroup terminated the brand licence for easyMobile on November 10th
for fear of damage to the easy brand in general.

http://www.easy.com/archive/10.11.06EMO.html

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Martin Jay - 14 Nov 2006 17:38 GMT

>easyGroup terminated the brand licence for easyMobile on November 10th
>for fear of damage to the easy brand in general.

If Airline on ITV1 doesn't damage their brand nothing will! :)

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JP - 14 Nov 2006 18:35 GMT

>>easyGroup terminated the brand licence for easyMobile on November 10th
>>for fear of damage to the easy brand in general.
>
> If Airline on ITV1 doesn't damage their brand nothing will! :)

Is that the programme where loveable drunken late arriving customers expect
to fly in Fog, then get angry shout and abuse the staff?

http://business.timesonline.co.uk/article/0,,9077-2452901,00.html

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Usenet User - 14 Nov 2006 19:17 GMT

> >>easyGroup terminated the brand licence for easyMobile on November 10th
> >>for fear of damage to the easy brand in general.
[quoted text clipped - 5 lines]
>
> http://business.timesonline.co.uk/article/0,,9077-2452901,00.html

No, it is the programme where customers with fairly reasonable requests
are shouted at and abused by staff.

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my big muppet - 14 Nov 2006 19:27 GMT

>> >>easyGroup terminated the brand licence for easyMobile on November 10th
>> >>for fear of damage to the easy brand in general.
[quoted text clipped - 9 lines]
> No, it is the programme where customers with fairly reasonable requests
> are shouted at and abused by staff.

I dont know which program you are watching Usenet User but in the ones I
watch it seems to be the passengers abusing hard working staff. For example
ITV3 this afternoon the guy shouting tho odds about arriving 90 minutes late
for a flight and expecting it to have waited for him......

Alex

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Usenet User - 14 Nov 2006 22:41 GMT

> I dont know which program you are watching Usenet User but in the ones I
> watch it seems to be the passengers abusing hard working staff. For example
> ITV3 this afternoon the guy shouting tho odds about arriving 90 minutes late
> for a flight and expecting it to have waited for him......
>
> Alex

I guess what I was trying to say is that there are always customers
with reasonable and also unreasonable demands. The impression I had
from the few programmes I'd seen were that they never seemed to go the
extra mile to help the customer -- and when a customer was difficult,
they would slag the customer off between themselves once he was out of
earshot. That's the image of the company from the programme that will
always live in my mind.

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SteveH - 14 Nov 2006 23:13 GMT

> > I dont know which program you are watching Usenet User but in the ones I
> > watch it seems to be the passengers abusing hard working staff. For example
[quoted text clipped - 7 lines]
> from the few programmes I'd seen were that they never seemed to go the
> extra mile to help the customer

When you've paid less than 20 quid for a ticket incl. all taxes, how can
you expect them to 'go the extra mile'. If you want that, pay ten times
or more for a ticket on a national carrier.

> -- and when a customer was difficult,
> they would slag the customer off between themselves once he was out of
> earshot. That's the image of the company from the programme that will
> always live in my mind.

Do you think this only happens at EasyJet?

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Gareth - 17 Nov 2006 20:13 GMT

>> > I dont know which program you are watching Usenet User but in the ones
>> > I
[quoted text clipped - 21 lines]
>
> Do you think this only happens at EasyJet?

Actually, yes, it does seem to be the case: easyJet is really, really awful
in terms of coal face customer service.

It is cringeworthy that despite the obnoxious piss heads some very
reasonable customers are turned away with their reasonable requests when
almost every other airline (except perhaps Ryan Air) would accommodate them.

I wouldn't say that it only happens with easyJet but it does happen more
often with easyJet I think.

Have you seen the TV programme in question - they (easyJet) are *really*
awful and some of the cases are quite sad. It's a serious point because
Stelios should have better CS counselling than to allow this awful
advertisement for his company to appear on screen.

Gareth.

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