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Cellular Phone Forum / Country Specific / UK Group / November 2006Vodafone - what a fun day it has been
Anyone in the know care to share with me WTF was up with Vodafone today? Most of the users I look after were getting 'strangers' regardless of which numbers they called and so were some of our other staff and suppliers. Sorry to hear you've been having difficulties. Working for Vodafone we've got no widespread reports of crossed lines as of this morning, however customer services would be able to look into this further for you. I'd recommend going to www.vodafone.co.uk, selecting 'contact us' then 'email', including the short code FIT135 in the body of your mail. If you could also include the following details: - Name - Mobile number(s) - Alternative contact number - Description of the problem - Time and date the fault occurred - Permanent or intermittent - Record of calling numbers (and receiving numbers, if possible) - Make and Model of mobile(s) - Location including post code Vodafone's email department would then be able to take this up with their technical department for you. > Anyone in the know care to share with me WTF was up with Vodafone today? > > Most of the users I look after were getting 'strangers' regardless of > which numbers they called and so were some of our other staff and suppliers. Sorry to hear you've been having difficulties. Working for Vodafone we've got no widespread reports of crossed lines as of this morning, however customer services would be able to look into this further for you. I'd recommend going to www.vodafone.co.uk, selecting 'contact us' then 'email', including the short code FIT135 in the body of your mail. If you could also include the following details: - Name - Mobile number(s) - Alternative contact number - Description of the problem - Time and date the fault occurred - Permanent or intermittent - Record of calling numbers (and receiving numbers, if possible) - Make and Model of mobile(s) - Location including post code Vodafone's email department would then be able to take this up with their technical department for you. > Anyone in the know care to share with me WTF was up with Vodafone today? > > Most of the users I look after were getting 'strangers' regardless of > which numbers they called and so were some of our other staff and suppliers. > Sorry to hear you've been having difficulties. Working for Vodafone > we've got no widespread reports of crossed lines as of this morning, [Snip] Some of my users were still getting crossed lines this morning. If this continues, I'll be having words with our Biz. Account Manager. > If this > continues, I'll be having words with our Biz. Account Manager. And what is the most s/he will do - apologise and move on. I'd make a coffee and be thankful that tomorrow might just be your day off work. |
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