I can't call 0118-308-00xx from my Virgin Mobile

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Brian Gregory [UK] - 19 Nov 2006 23:43 GMT

I can't call a 0118-308-00xx number from my Virgin Mobile.

I called Virgin to report it and their conclusion was that it's not a valid
number because they can't call it from their BT line.

However I can call it just fine from my BT line.

Any idea what could be going on?

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Brian Gregory. (In the UK)
ng@bgdsv.co.uk
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Usenet User - 20 Nov 2006 02:13 GMT

> I can't call a 0118-308-00xx number from my Virgin Mobile.
>
[quoted text clipped - 10 lines]
> ng@bgdsv.co.uk
> To email me remove the letter vee.

At a guess, their 'BT line' isn't really a BT line it is a extension of
a PBX or ACD that routes their calls in much the same way as your
mobile. In other words, if you can't call it from your mobile, they
can't call it from their offices -- one of the most likely explanations
if you say you can call it fine yourself from a BT line.

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R. Mark Clayton - 20 Nov 2006 12:14 GMT

>I can't call a 0118-308-00xx number from my Virgin Mobile.
>
[quoted text clipped - 4 lines]
>
> Any idea what could be going on?

Could be ISDN, ACR or something - there is a message from BT about
incompatible numbers. What tone do you get?

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Brian Gregory [UK] - 20 Nov 2006 23:39 GMT

>>I can't call a 0118-308-00xx number from my Virgin Mobile.
>>
[quoted text clipped - 7 lines]
> Could be ISDN, ACR or something - there is a message from BT about
> incompatible numbers. What tone do you get?

My Virgin mobile just gives a voice message "You have dialled an incorrect
number, please check the number and re-dial". From my BT line it works
properly. From my BT line using carrier select to select NTL it also works
properly. From my work it works properly.

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Brian Gregory. (In the UK)
ng@bgdsv.co.uk
To email me remove the letter vee.

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Brian Gregory [UK] - 31 Dec 2006 22:32 GMT

>>>I can't call a 0118-308-00xx number from my Virgin Mobile.
>>>
[quoted text clipped - 12 lines]
> properly. From my BT line using carrier select to select NTL it also works
> properly. From my work it works properly.

I just noticed Virgin seem to have fixed it.

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Brian Gregory. (In the UK)
ng@bgdsv.co.uk
To email me remove the letter vee.

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