Contracts - cooling off period?

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Patrick Finnegan - 21 Nov 2006 18:33 GMT

I just got an Ericsson KI800 from Car Phone Warehouse in Sheffield on a
$35/month contract with a £105 redemption over a year. E2Save have a
deal on the web for the same phone on the same contract but with a
£264 redemption over a year. Can I return the phone to CPW and take
the E2save deal? Is there a cooling off period for mobile phone
contracts in the UK?

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Patrick Finnegan - 21 Nov 2006 18:49 GMT

> I just got an Ericsson KI800 from Car Phone Warehouse in Sheffield on a
> $35/month contract with a £105 redemption over a year. E2Save have a
> deal on the web for the same phone on the same contract but with a
> £264 redemption over a year. Can I return the phone to CPW and take
> the E2save deal? Is there a cooling off period for mobile phone
> contracts in the UK?

Hmmmmmm........looks like the cooling off period relates to distance
selling only. Should have bought over the web. Damn!

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Patrick Finnegan - 21 Nov 2006 19:33 GMT

> > I just got an Ericsson KI800 from Car Phone Warehouse in Sheffield on a
> > $35/month contract with a £105 redemption over a year. E2Save have a
[quoted text clipped - 5 lines]
> Hmmmmmm........looks like the cooling off period relates to distance
> selling only. Should have bought over the web. Damn!

The ESave deal is clearance stock. It's all becoming clearer.

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Alan J Robertson - 22 Nov 2006 12:04 GMT

>>> I just got an Ericsson KI800 from Car Phone Warehouse in Sheffield on a
>>> $35/month contract with a £105 redemption over a year. E2Save have a
[quoted text clipped - 6 lines]
>
> The ESave deal is clearance stock. It's all becoming clearer.

Although I must say I took out a deal with OSPS (also part of CPW group)
for a clearance K800i and it looked brand new - I think most of their
clearance stock is in pretty good nick but it's always a risk you take
with it I guess.

A.

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Matt Wheeler - 21 Nov 2006 19:34 GMT

> I just got an Ericsson KI800 from Car Phone Warehouse in Sheffield
> on a
[quoted text clipped - 4 lines]
> the E2save deal? Is there a cooling off period for mobile phone
> contracts in the UK?

> Hmmmmmm........looks like the cooling off period relates to distance
> selling only. Should have bought over the web. Damn!

Theres no harm in popping back to Carphone warehouse and asking
though, is there ?
The worst that'll happen is they'll say no, afterall.

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guv - 24 Nov 2006 17:52 GMT

>> I just got an Ericsson KI800 from Car Phone Warehouse in Sheffield on a
>> $35/month contract with a £105 redemption over a year. E2Save have a
[quoted text clipped - 5 lines]
>Hmmmmmm........looks like the cooling off period relates to distance
>selling only. Should have bought over the web. Damn!

Does it? Have things changed? I know you used to have 14 days to take
a phone back and cancel a contract if you changed your mind. (ie the
reception is bad in your area/house)

If this isnt the case, I need to check it out. I am on O2, which is
fine, but want data and T-Mobile offer the best deals. I know in the
past 1-2-1 were poor inside my house. If I signed up for an 18 month
£37.50 a month deal, I would want to be 100% I could use the thing!

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J Drake - 24 Nov 2006 18:07 GMT

> Does it? Have things changed? I know you used to have 14 days to take
> a phone back and cancel a contract if you changed your mind. (ie the
> reception is bad in your area/house)

There is with Vodafone and Orange

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guv - 24 Nov 2006 18:22 GMT

>> Does it? Have things changed? I know you used to have 14 days to take
>> a phone back and cancel a contract if you changed your mind. (ie the
>> reception is bad in your area/house)
>
>There is with Vodafone and Orange

There is with T-Mobile also, if the sales bot I spoke to in my local
branch was being truthful. It would IMHO be unreasonable to expect
someone to take a new operator without that reasurance. I should have
asked how long the grace period was! All he said was there was no
charge apart from any usage you made (which as its a T-Moble Walk and
talk, would be at least a £1 per day + voice call charges.)

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