New Orange contract is this normal?

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Jon Bradley - 23 Nov 2006 22:21 GMT

Hi there, i bought a new orange contract and phone today from the orange
shop. I asked to have my old orange PAYG phone number transfered to the new
contract. I was told this would be done by sending a sim update to the new
phone within 24hrs. It would appear however that they have updated my old
PAYG sim to the new contract. As i now can't dial 450 or 453 to find out my
credit etc. When i dial 150 and ask about my minutes left it says that the
account is being updated - i can make calls with this old sim. The new sim
seems to have been deactivated as it is saying that there is no network for
it now.

Is this the way round it should of happenned? I was told the new sim would
be updated? And the old one deactivated. My only worry at the moment is that
i cannot connect to the WAP settings via the phone (a k800i)

Have orange done something worng or was the girl in the shop misinformed?

Thanks!

Jon B

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Jon Bradley - 23 Nov 2006 22:49 GMT

Nevermind it seems they have now activated the new sim to my OLD PAYG number

:-)

Anyway i have one question as i have never used GPRS before - or don't know
if i want to.

What is best to connect to the orange world services? Do i use GPRS? ie set
the profile as "orange gprs" or should i use "orange internet" as the
profile. Its a k800i. I'm a little confused as to how the two work? Is there
a difference? The manual isn't clear.

Thanks!

Jon B

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Jon - 24 Nov 2006 18:38 GMT

jon@photon-designs.com declared for all the world to hear...

> Nevermind it seems they have now activated the new sim to my OLD PAYG number
> :-)
[quoted text clipped - 6 lines]
> profile. Its a k800i. I'm a little confused as to how the two work? Is there
> a difference? The manual isn't clear.

It's won't make any difference charge-wise. GPRS is much cheaper than
dial-up for browsing mobile internet pages.

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Regards
Jon

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Jon Bradley - 24 Nov 2006 22:44 GMT

> It's won't make any difference charge-wise. GPRS is much cheaper than
> dial-up for browsing mobile internet pages.

Thanks very much for the info :)

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Tariq - 24 Nov 2006 06:46 GMT

> Hi there, i bought a new orange contract and phone today from the orange
> shop. I asked to have my old orange PAYG phone number transfered to the new
[quoted text clipped - 5 lines]
> seems to have been deactivated as it is saying that there is no network for
> it now.

The old SIM gets converted to contract immediately. The PAYG account is
closed and you lose all credit on it. The upgrade to your new phone
takes place within 24 hours as you've seen (can't happen straight away
as the two processes are seperate have have to occur seperately).

Tariq

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Jon - 24 Nov 2006 18:37 GMT

jon@photon-designs.com declared for all the world to hear...

> Hi there, i bought a new orange contract and phone today from the orange
> shop. I asked to have my old orange PAYG phone number transfered to the new
> contract. I was told this would be done by sending a sim update to the new
> phone within 24hrs. It would appear however that they have updated my old
> PAYG sim to the new contract.

That's what happens first, and then within a few hours it will stop and
transfer onto your new SIM card, I.e. the one that came with the new
phone. Sit tight for a few hours, all will be well.

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Regards
Jon

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