Submenu disappeared from a Sony Ericsson K300i on Vodafone PAYT

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Tony Walton - 25 Nov 2006 12:35 GMT

User-Agent: Unison/1.7.2

Has anyone any ideas what may have happened here? The "Organizer" menu
on my K300i (Voda PAYT) used to contain a submenu called "Vodafone".
This had useful items like "Balance", "Topup" and so on. I accessed the
menu yesterday evening (24 Nov) and rather than showing the contents
immediately, the phone displayed "Configuring..." for 30 seconds or so.
"Aha", thought I, "Vodafone are uploading a new menu". Sure enough,
when the menu items were displayed there were a few new ones such as
"My Subscriptions". I selected that one just for the hell of it and the
phone immediately displayed "Configuration error 20 1A 00" (or similar,
it may have been 1A 20 00 but sadly I didn't write it down). And that
was that. Any keypress just displayed the same error message.
Eventually I turned the phone off and back on again and it's now
working, but the "Vodafone" submenu is missing from the "Organizer" top
level menu.

What's going on? It looks like Voda have kindly uploaded something that
my phone really doesn't like. I've tried to call Voda on 191 but their
"talk to a human" menu item (3) just comes back (eventually) with "It
has not been possible to connect you. Thank you. Goodbye" (I'm not sure
what they're thanking me for).

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Tony Walton

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bet no one - 25 Nov 2006 23:17 GMT

> User-Agent: Unison/1.7.2
>
[quoted text clipped - 17 lines]
> been possible to connect you. Thank you. Goodbye" (I'm not sure what
> they're thanking me for).

You have a problem with your SIM menu - It sounds as though it was only
partially downloaded for some reason.

The very last thing the server does is send you the text message saying that
you have a new menu, if you do not have this then the server does not think
that your update is complete. If you haven't had the text message yet then
the server will re-download the menu over the next working day or so.

If not, when calling 191, make sure that it gets logged as "Vodafone Menu"
and try to get the advisor to send your problem and your mobile number to
the SIMs team.

Bet

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Tony Walton - 26 Nov 2006 11:58 GMT

User-Agent: Unison/1.7.6

>> Has anyone any ideas what may have happened here?...
>> the "Vodafone" submenu is missing from the "Organizer" top level menu.

>> You have a problem with your SIM menu - It sounds as though it was only
>> partially downloaded for some reason.
[quoted text clipped - 8 lines]
> Menu" and try to get the advisor to send your problem and your mobile
> number to the SIMs team.

Thanks for that. I eventually got through to Voda (on 08700700191)
yesterday and the customer support bloke immediately tried to baffle me
with science. "Summat's went wrong" was his considered opinion, with
which I had to agree. Apparently the menu should reinstate itself soon,
but I'm not holding my breath, as it turns out this isn't just
affecting me. A few people I know (with all sorts of makes of handset)
have said their "Vodafone" menus have disappeared, one or two saying
the thing disappeared a week or so ago.

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Tony

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MinervaUK - 29 Nov 2006 08:24 GMT

Hi,

Working for Vodafone we have been performing SIM updates since 16th
October which may lead to changes and layout of the Vodafone mobile
menus. If you're still having problems Tony, I'd recommend getting in
touch with our email team for further updates, you can do so by going
to www.vodafone.co.uk, selecting the 'contact us' field then email. If
you leave the short-code FIT135 in the body of the email this will
route you through to somebody who'll be able to help

> User-Agent: Unison/1.7.6
>
[quoted text clipped - 22 lines]
> have said their "Vodafone" menus have disappeared, one or two saying
> the thing disappeared a week or so ago.

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Tony Walton - 30 Nov 2006 18:53 GMT

User-Agent: Unison/1.7.7

> Hi,
>
[quoted text clipped - 5 lines]
> you leave the short-code FIT135 in the body of the email this will
> route you through to somebody who'll be able to help

I was told last night by customer service that "Vodafone have decided
not to provide the Vodafone menu any more". Seems like a strange thing
to do as it did have some useful things on there, and why bother
deleting it - why not just leave it as it is and refrain from updating
it?

Ah well. Thanks for the response anyway.

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Tony

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bet no one - 01 Dec 2006 22:02 GMT

> User-Agent: Unison/1.7.7
>
[quoted text clipped - 14 lines]
>
> Ah well. Thanks for the response anyway.

Because the person you spoke to is wrong, the menu is being updated as the
text above states. As there are millions of SIMs to be updated, I expect
your SIM is in a queue to be re-updated.

You haven't mentioned whether you recieved any text messages to confirm that
the menu is updated. If you didn't expect the menu to be redelivered and
enabled again.

regards,
Bet

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Tony Walton - 03 Dec 2006 12:54 GMT

User-Agent: Unison/1.7.7

>> I was told last night by customer service that "Vodafone have decided
>> not to provide the Vodafone menu any more". Seems like a strange thing
[quoted text clipped - 5 lines]
>>
> Because the person you spoke to is wrong,

Good grief! I've never known _that_ happen before :-)

> the menu is being updated as the text above states. As there are
> millions of SIMs to be updated, I expect your SIM is in a queue to be
> re-updated.

Very long queue then; I'm still waiting.

> You haven't mentioned whether you recieved any text messages to confirm
> that the menu is updated.

Nope. Just the "Configuration error" popup I mentioned in my first
post. I'll follow your suggestion and mail in a query.

> If you didn't expect the menu to be redelivered and enabled again.

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Tony (going...blue...holding...his....breath).

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