new contract - desposit required?

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magpie - 09 Oct 2003 17:17 GMT

I applied for a new contract on Orange today, through -
www.onestoppohoneshop.com - only to be told that Orange required £150
deposit. This came as a suprise as I would consider myself generally credit
worthy, so I cancelled the order. I rang Orange to try and get them to
explain their resoning, but they would not tell me anything.

The only thing that I can think of is that I already have 2 contracts with
Orange, both currently on OVP Virgin: At the end of both my previous 12
months contracts, I have changed to this tarif to preserve my number, and
taken out new a new contract with a new free handset.

I have now cancelled the oldest of these contracts, that I havent used for
over a year, but before I try and apply for a new contract again, I was
wondering if anyone else has had any similar experiences? Should I dump
Orange and try someone else, or is it worth trying to take out a new
contract from somewhere else - ie the Orange Shop or CPW?

Thanks in advance,

Chris.

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SK - 09 Oct 2003 17:32 GMT

>I applied for a new contract on Orange today, through -
>www.onestoppohoneshop.com - only to be told that Orange required £150
[quoted text clipped - 4 lines]
>The only thing that I can think of is that I already have 2 contracts with
>Orange, both currently on OVP Virgin:

<snip>

>I was
>wondering if anyone else has had any similar experiences? Should I dump
>Orange and try someone else, or is it worth trying to take out a new
>contract from somewhere else - ie the Orange Shop or CPW?

Did you have other Orange contracts prior to the two OVP Virgin
contracts?

I had similar problems and was told that it was because I had had
several contracts with orange(3 in total) in a short period of time.

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Steve Terry - 10 Oct 2003 17:13 GMT

> I applied for a new contract on Orange today, through -
> www.onestoppohoneshop.com - only to be told that Orange required £150
[quoted text clipped - 6 lines]
> months contracts, I have changed to this tariff to preserve my number, and
> taken out new a new contract with a new free handset.

Call the exec office, unless they have a good reason not to,
they usually wave the deposit
0870 870 0862

Steve Terry

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magpie - 10 Oct 2003 19:25 GMT

> > I applied for a new contract on Orange today, through -
> > www.onestoppohoneshop.com - only to be told that Orange required £150
[quoted text clipped - 12 lines]
>
> Steve Terry

Thanks for your reply - but could you just clarify:

if i go to CPW tomorrow and take out a new Orange contract, if they ask for
a deposit: i ring the exec office there and then while the CPW staff bloke
waits, then the exec office sorts it all out and then i complete the deal
with no deposit (hopefully)?

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