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Cellular Phone Forum / Country Specific / UK Group / November 2006o2 and GPRS charges
Hiya I'm on an (shop) o2 contract (I think its called O2 100 or something like that, as is gives 100 free mins/texts a month). For the past few months, I've had a feeling their GPRS charges have been rather high for my usage, so around last month, I reset the "call counters" on my phone (which includes the data tranferred counters). I then decides to make very minimal use of mobile internet. The result is I've got 13 quids of internet usage, for what my phone claims is 800k in/ 600k out of data. (Mobile itnernet here is o2 active, I've not (since I reset the counters, used it for surfing with the laptop, for example). So not much under 10 quid a megabyte?! (probably more, as I reset the counters before the last charging period). Is this even vaguely right? I've got a 3G phone, so it's probably using 3G rather than GPRS most of the time (I get 3G coverage here), should that make a difference. Assuming it's not, who should I complain to to get it sorted out? I think the same happened on the last bill, but I dont have anything to 'prove' this :(. Cheers Chris  SignatureChris Johns > I then decides to make very minimal use of mobile internet. The result is > I've got 13 quids of internet usage, for what my phone claims is 800k in/ > 600k out of data. welcome to rip-off Britain >> I then decides to make very minimal use of mobile internet. The result is >> I've got 13 quids of internet usage, for what my phone claims is 800k in/ >> 600k out of data. > welcome to rip-off Britain Well, their advertised rate id 3 quid a megabyte, which is what I would call "rip off britain", there's a difference between "rip off" prices and actually charging more than the advertised prices. 2 quid for a coffee in a motorway services is a rip off, but then being charged a tenner for it... SignatureChris Johns Call them up and complain saying you never used that amount and they will go half price with you automatically, cos they haven't a friggin clue how to charge for gprs. O2 Customer Care (typed with a snigger) 0800 005 005 SignatureGerry (The MOTH) >>> I then decides to make very minimal use of mobile internet. The result >>> is [quoted text clipped - 10 lines] > 2 quid for a coffee in a motorway services is a rip off, but then being > charged a tenner for it... Free number for 02 customer care? > Call them up and complain saying you never used that amount and they will > go half price with you automatically, cos they haven't a friggin clue how [quoted text clipped - 17 lines] >> 2 quid for a coffee in a motorway services is a rip off, but then being >> charged a tenner for it... 0800 005005 - Customer Care (equiv to 0870 2410202) 0800 0890114 - Customer services & Accounts 0800 0321402 - Contract Customer Services 01349 885040 - Online Member Services; If busy try 01349 887193/4/5 or 0870 6003009 0113 3886159 - Online Complaints www.saynoto0870.co.uk is your best friend. SignatureGerry (The MOTH) > Free number for 02 customer care? > [quoted text clipped - 19 lines] >>> 2 quid for a coffee in a motorway services is a rip off, but then being >>> charged a tenner for it... > Call them up and complain saying you never used that amount and they will > go half price with you automatically, cos they haven't a friggin clue how > to charge for gprs. Clearly, that would appear to be the case, I still can't work out why in each billing period, I have periods where my GPRS usage is listed as included within my tariff, then there will be a day or two when it's charged, then I'll get a patch of inclusive downloads, then I'll be charged for a few, then I'll get some included, and so on... Si. Standard "O2 Active" [ie Wap] data usage is charged at ?3/Mb, for either Gprs or 3G access on current calling plans. See http://www.o2.co.uk/assets/O2HybridNav/Static-files/PDFs/PAYMTHLYPLANSFINALJULY20.pdf Standard "Mobile Web" [ie internet (incl pop3 mail)] access is also charged at the same rate. Older calling plans may still be charged at ?2.35/Mb. > Standard "O2 Active" [ie Wap] data usage is charged at £3/Mb, for > either Gprs or 3G access on current calling plans. See Thats what I thought. I called them up, they were vaguely better than useless, tho the woman tried to say that the usage from the previous month would account for some of the difference (true, but not 10 quids worth!) They're going to recalculate my bill, we'll see. I feel it'll be a bit of a struggle to get anything back out of them. Cheers Chris SignatureChris Johns Main reason I left O2 was over their pricing of GPRS, they kept charging me for GPRS usage during the bl00dy night when I was asleep (& no it wasn't a fault with my phone) and one day charged me £80 for one days use, strangely it was the day after the 3 months free gprs useage ended. Used to have to call them every month to get re-embursed the monies. SignatureGerry (The MOTH) On Thu, 29 Nov 2006, noSPicedhAM wrote: > Standard "O2 Active" [ie Wap] data usage is charged at £3/Mb, for > either Gprs or 3G access on current calling plans. See Thats what I thought. I called them up, they were vaguely better than useless, tho the woman tried to say that the usage from the previous month would account for some of the difference (true, but not 10 quids worth!) They're going to recalculate my bill, we'll see. I feel it'll be a bit of a struggle to get anything back out of them. Cheers Chris SignatureChris Johns > Main reason I left O2 was over their pricing of GPRS, they kept charging me Out of interest, who did you switch it? I've been with o2 for years now (since Cellnet days) and i've never really had need to change, but this might be it. > for GPRS usage during the bl00dy night when I was asleep (& no it wasn't a > fault with my phone) and one day charged me £80 for one days use, strangely This is why, having got the last stupid bill of 200 quid, I reset the data in/out counters, so I could tell how much GPRS I'd used. > it was the day after the 3 months free gprs useage ended. Used to have to > call them every month to get re-embursed the monies. 80 quid a day!? At 3 quid a meg, thats 26megs. Can GPRS actually do that in a day? I'll see what they say having recalculated the bill. SignatureChris Johns Ended up changing to 3, pay £15 per month on a VTT1400 contract (300 talk mins, 50 Video mins, 1000 text, 50 MMS and Free MSN Messenger) with a free Nokia N73 chucked in. I work away and since moving from O2 now have broadband connection at night to check emails so don't ready have the need to use phone for gprs which was my main reason for using it. But 3 will transfer your isp email for £2.50pm for 10MB and have full internet access for £5pm for 30MB. You also get 3mail which is free to receive to the phone, but they charge a fortune to send. If I know ones sending me stuff I really need to look at right away I just ask them to CC a copy to my 3mail account and I can check it right away. N73 can read word, excel, pdf. The 26MB was with a Nokia 6230, how they said I could have done that much I don't know. Got fully refunded for it though after complaining and asking for a detailed printout of my usage. SignatureGerry (The MOTH) On Thu, 30 Nov 2006, Gerry (The MOTH) wrote: > Main reason I left O2 was over their pricing of GPRS, they kept charging > me Out of interest, who did you switch it? I've been with o2 for years now (since Cellnet days) and i've never really had need to change, but this might be it. > for GPRS usage during the bl00dy night when I was asleep (& no it wasn't a > fault with my phone) and one day charged me £80 for one days use, > strangely This is why, having got the last stupid bill of 200 quid, I reset the data in/out counters, so I could tell how much GPRS I'd used. > it was the day after the 3 months free gprs useage ended. Used to have to > call them every month to get re-embursed the monies. 80 quid a day!? At 3 quid a meg, thats 26megs. Can GPRS actually do that in a day? I'll see what they say having recalculated the bill. SignatureChris Johns |
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