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Cellular Phone Forum / Country Specific / UK Group / December 2006Pixmania - avoid
Pixmania seemed to be offering good prices on a Samsung D900 and X820 so I ordered from them. Firstly they do some weird "security" verification, asking you to send them a copy of a recent utility bill or other proof of address. They don't use the verification digits off the credit card. Thought this was a bit odd. Then the first of the two phones arrived. (1) The security seal had been broken, though everything seemed to be in there. (2) It's not a UK model - it's clearly a French model, complete with French charger, French instructions and all. They had tossed a UK 3-pin adapter in the box, but excuse me, I ordered from a .co.uk website which did not make it at all plain to me that I would not get a UK product version. It's actually buried in the depths of their FAQs, but who pores through all that before ordering? They do offer a 15-day money-back deal, and there was no hassle getting a returns number, but it looks like I'll be out of pocket for the return postage. So I recommend avoiding them. I have ordered two Sony Cybershot camera's from Pixmania and had no problems with either, first one had an English charger the second a french one..they didn't reply to an email asking why this was. Was otherwise happy with my order. > Pixmania seemed to be offering good prices on a Samsung D900 and X820 so I > ordered from them. [quoted text clipped - 18 lines] > > So I recommend avoiding them. >I have ordered two Sony Cybershot camera's from Pixmania and had no >problems with either, first one had an English charger the second a french >one..they didn't reply to an email asking why this was. Was otherwise happy >with my order. I was going to purchase from them, but could get the dsc-p200 sony 7.2 megapixel cybershot camera cheaper, at the time, from PCWorld, where they were doing an 'online price' that was only £220, compared to £299 in-store. Book one out online, go pick it up at local store. Sometimes, these things do work out well. Web prices aren't always cheaper... pixmania are a French company though, and source items as cheaply as possible, which means you have to sometimes sacrifice what you're getting, in terms of country-assosicated plugs, etc. > Then the first of the two phones arrived. (1) The security seal had been > broken, though everything seemed to be in there. (2) It's not a UK model - > it's clearly a French model, complete with French charger, French > instructions and all. They had tossed a UK 3-pin adapter in the box That might make it a case for Trading Standards - it might break various bits of legislation to sell goods for the UK market that requires an adaptor... There may also be a requirement for english documentation for health and safety reasons. > They do offer a 15-day money-back deal, and there was no hassle getting a > returns number, but it looks like I'll be out of pocket for the return > postage. If you paid by credit card, try contacting them - depending on the value of the transaction, they might be jointly liable under Sec 75 (?) of the Consumer Credit Act Try reposting in uk.legal or uk.legal.moderated ! mylastnameME@talk21.com declared for all the world to hear... > Pixmania seemed to be offering good prices on a Samsung D900 and X820 so I > ordered from them. [quoted text clipped - 3 lines] > use the verification digits off the credit card. Thought this was a bit > odd. It's completely standard for mobile phone contracts.  SignatureRegards Jon > mylastnameME@talk21.com declared for all the world to hear... >> Pixmania seemed to be offering good prices on a Samsung D900 and [quoted text clipped - 6 lines] > > It's completely standard for mobile phone contracts. Buy anything from them and you have to fax off proof of ID to them, for every order, not just the first time you order from them. Never done it to me. >> mylastnameME@talk21.com declared for all the world to hear... >>> Pixmania seemed to be offering good prices on a Samsung D900 and [quoted text clipped - 9 lines] > Buy anything from them and you have to fax off proof of ID to them, for > every order, not just the first time you order from them. > mylastnam...@talk21.com declared for all the world to hear... > [quoted text clipped - 5 lines] > > use the verification digits off the credit card. Thought this was a bit > > odd.It's completely standard for mobile phone contracts. Not with CPW or e2save. I must have bought about 10 contracts from them over the years and never sent them any proof of ID. > mylastnameME@talk21.com declared for all the world to hear... >> Pixmania seemed to be offering good prices on a Samsung D900 and X820 so [quoted text clipped - 6 lines] > > It's completely standard for mobile phone contracts. But I was buying two SIM-free phones, not on any kind of contract. Pixmania are quite famous for this. They are a French company with a box-shifting warehouse in London or something to that effect. They have been around for years too. Anim PS. Avoid them like the plague is the general consensus > Pixmania seemed to be offering good prices on a Samsung D900 and X820 so I > ordered from them. [quoted text clipped - 18 lines] > > So I recommend avoiding them. > Pixmania are quite famous for this. > [quoted text clipped - 3 lines] > Anim > PS. Avoid them like the plague is the general consensus I would have thought that the biggest reason for avoiding them is that they are part of the Dixons Group: http://www.dsgiplc.com/Layout.aspx?CatID={35787944-7f7c-4db0-a1d7-69eac892bbf1}& ID={ff4021aa-172d-4df3-873f-39c1261d4082} > They do offer a 15-day money-back deal, and there was no hassle getting a > returns number, but it looks like I'll be out of pocket for the return > postage. I refused delivery of a TV, universal remote control and a scart cable after I found that the TV was going to be European spec. They also took about 5 days for next day delivery. I was considering taking it until it was so late. I also had to fax off a bank statement which delayed things by 1 day (even though I did it straight away). It has been 42 days since they got the stuff back and I have just managed to get my money back for the TV a few days ago, but they still haven't refunded for the controller. They've really pi$$ed me off. Please don't ever give them your money. > Pixmania seemed to be offering good prices on a Samsung D900 and X820 so I > ordered from them. Never had a problem, but only bought a camera from them. > > Pixmania seemed to be offering good prices on a Samsung D900 and X820 so I > > ordered from them. > > Never had a problem, but only bought a camera from them. Don't forget that Pixmania are a French company operating out of Frankenland, so UK retail legislation does not apply. SignatureWoody harrogate3 at ntlworld dot com Mark Scott Wrote: > Firstly they do some weird "security" verification, asking you to send > them a copy of a recent utility bill or other proof of address. The > don't > use the verification digits off the credit card. Thought this was > bit > odd. Hah! How nice, maybe next time they'll ask to send birth sertificate -- Anrian they are a french company, based in france. all my cameras were sent from france or holland. > Pixmania seemed to be offering good prices on a Samsung D900 and X820 so I > ordered from them. [quoted text clipped - 18 lines] > > So I recommend avoiding them. |
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