Help with O2 Ice problem......

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Craig - 08 Dec 2006 22:59 GMT

Hi Guys,

My daughter has an o2 ice and she loves it, however it has developed a
problem. Basically when she opens the image gallery it just site
there saying "waiting"

I suspect theres a corrupt image there or something, music and videos
opens fine.

I am assuming if I can do a full phone reset then this will likely fix
the problem but the factory reset option just resets the settings menu
and deletes messages and numbers, it leaves the stuff in flash memory
(music, pictures etc) alone so doesnt fix the problem.

Does anybody know how to do a full reset or has anybody else had this
problem?

O2 wont help because we dont have proof of purchase (my mother bought
it a couple of months ago for my daughters birthday and has lost the
receipt, and while the model is less that 12 months old, I have been
told by customer services that they wont touch it without a receipt)

Any help would be appreciated.....

Craig

Reply to this Message

Colin Wilson - 09 Dec 2006 01:12 GMT

> My daughter has an o2 ice and she loves it, however it has developed a
> problem. Basically when she opens the image gallery it just site
[quoted text clipped - 3 lines]
> receipt, and while the model is less that 12 months old, I have been
> told by customer services that they wont touch it without a receipt)

Any other proof of purchase - credit card statement perhaps ?

If its not a PAYG phone I see no reason why they shouldn't help !

You could always play the sympathy card and tell them her mother has
been taken ill, and you'd like a way to retrieve the last pics you had
of her somehow :-}

Reply to this Message

Jon - 09 Dec 2006 07:01 GMT

void@btinternet.com declared for all the world to hear...

> Any other proof of purchase - credit card statement perhaps ?

Will not show the serial number of the phone.

Signature

Regards
Jon

Reply to this Message

Colin Wilson - 09 Dec 2006 11:24 GMT

> > Any other proof of purchase - credit card statement perhaps ?
> Will not show the serial number of the phone.

Nor will a receipt in my experience !

Take it up the food chain - find out the chief execs' home address via
Companies House and send a letter of complaint direct.

Reply to this Message

Jon - 09 Dec 2006 18:29 GMT

void@btinternet.com declared for all the world to hear...

> > > Any other proof of purchase - credit card statement perhaps ?
> > Will not show the serial number of the phone.
>
> Nor will a receipt in my experience !

A receipt from a mobile phone shop will show the serial number. I've yet
to come across one that doesn't.

Signature

Regards
Jon

Reply to this Message

Jon - 09 Dec 2006 07:01 GMT

reply2craig@hotmail.com declared for all the world to hear...

> Any help would be appreciated.....

Return to the store where it was purchased and ask for a duplicate
receipt? Most electronic till systems can do this.

Signature

Regards
Jon

Reply to this Message

cmb - 10 Jan 2007 23:01 GMT

Craig Wrote:

> Hi Guys,
>
[quoted text clipped - 21 lines]
>
> Craig

hi

yes same here - suddenly I am not able to access any photos , just ge
the "waiting" message on access - I am able to access on my pc usin
their data cable though.

Called O2 who suggested I take the phone in to one of their stores..no
where did I put my receipt?

cm

--
cmb

Reply to this Message

Lauren - 22 Jan 2007 17:32 GMT

cmb Wrote:

> hi
>
[quoted text clipped - 6 lines]
>
> cmb

hi, i seem to be having teh same problem s with my o2 ice blue! i ca
access everything else just not my sounds! all i get up i
waiting............

im not sure if i know where the reciept is, but i still have the bo
and everything that goes with it, do you think the o2 will accept tha
and help fix my problem! #

i didnt buy it form 02 i bought it from woolworths

--
Lauren

Reply to this Message