O2 - Pay Upfront for Life problems

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Chris - 09 Dec 2006 13:46 GMT

I'm on the Anytime 50 tariff, however i'm being charged for calls to
certain mobile networks that should come under my allowance: virgin
mobile - 07905 816 xxx, and 07917 565 xxx - which I think is T-Mobile.

This happened last month, and I phoned up CS and they credited the
difference to my account, but I don't really want to have to do this
every month :(

Is there a customer services email address that actually works? Has
anyone else had this problem?

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Chris

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Simon - 09 Dec 2006 18:52 GMT

>I'm on the Anytime 50 tariff, however i'm being charged for calls to
>certain mobile networks that should come under my allowance: virgin
[quoted text clipped - 6 lines]
>Is there a customer services email address that actually works? Has
>anyone else had this problem?

I thought the Anytime tariff was only anytime to O2 or landlines only,
not any network.... So they were correct in charging you as those
calls were to non-O2 mobiles. The CS bod probably didn't know this
tariff properly and so recredited your account.

rgds
Simon.

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Chris - 09 Dec 2006 20:01 GMT

>>I'm on the Anytime 50 tariff, however i'm being charged for calls to
>>certain mobile networks that should come under my allowance: virgin
[quoted text clipped - 11 lines]
>calls were to non-O2 mobiles. The CS bod probably didn't know this
>tariff properly and so recredited your account.

Possibly, however calls to a Vodafone number were marked as free - 07900
900 xxx

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Chris

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Chris - 09 Dec 2006 20:59 GMT

Hmm, I've checked and it appears you are indeed right, I guess i'll need
to be careful who I call from now on :o)

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Chris

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andy - 10 Dec 2006 23:18 GMT

> >>I'm on the Anytime 50 tariff, however i'm being charged for calls to
> >>certain mobile networks that should come under my allowance: virgin
[quoted text clipped - 14 lines]
> Hmm, I've checked and it appears you are indeed right, I guess i'll need
> to be careful who I call from now on :o)

But you could use 0844 callthrough numbers to reach Uk mobiles - look
for discountdial, phonecheap, or 0844calls

In fact you can reach foreign mobiles for part of the day
http://www.planettalkfree.com/PlanetTalk0870/tabid/57/Default.aspx

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Colin Wilson - 09 Dec 2006 23:33 GMT

> I thought the Anytime tariff was only anytime to O2 or landlines only,
> not any network.... So they were correct in charging you as those
> calls were to non-O2 mobiles. The CS bod probably didn't know this
> tariff properly and so recredited your account.

I wonder how all this hangs together now, given number portability means
you can no longer guess which network you're calling...

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Brian A - 10 Dec 2006 11:11 GMT

>> I thought the Anytime tariff was only anytime to O2 or landlines only,
>> not any network.... So they were correct in charging you as those
[quoted text clipped - 3 lines]
>I wonder how all this hangs together now, given number portability means
>you can no longer guess which network you're calling...

I have a PUFFL off peak. You can only call geo landlines, 0870,0845,
0808,0800 and O2 mobiles as inclusive. ALL other numbers are charged
as off-net or at some inflated charge.

Remove 'no_spam_' from email address.

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