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Cellular Phone Forum / Country Specific / UK Group / December 2006Mobileshop.com Offering Argos Vouchers As Cashback
When I sent my first cashback voucher to mobileshop.com they sent me a message offering to replace the payment with some sort of electronic item but I declined. This morning they phoned to ask me if I would prefer to have the payment replaced by Argos vouchers which are valued at £110 rather than the £105 which is what the cashback is for . I again declined . Anyone else had this ? Stuart > When I sent my first cashback voucher to mobileshop.com they sent me a message > offering to replace the payment with some sort of electronic item but I [quoted text clipped - 7 lines] > > Anyone else had this ? Only the email offering me some electrical item with absolutely no spec whatsoever. (A portable DVD player, iirc.) Personally, I might have gone for the Argos vouchers in case the cash is not forthcoming. Of course, they might give themselves another 60 days on top of the cash deadline to send those out, so who knows what may or may not arrive ? I've had 2 out of 4 so far, the 3rd is due any day now, and I'm sending off the voucher for the last this evening. But I fear the endless payment delays are a bad sign, and may look for a retailer who pays cashback more promptly next time. [Or wonder of wonder, a network who'll charge me a reasonable rate for calls and texts and drop all this stupid phone subsidy lark (my family must have easily a dozen working phones), but that's never going to happen in this country as far as I can see.]  Signature"The buck doesn't even slow down here!" >> When I sent my first cashback voucher to mobileshop.com they sent me a message >> offering to replace the payment with some sort of electronic item but I [quoted text clipped - 25 lines] >must have easily a dozen working phones), but that's never going to >happen in this country as far as I can see.] Well it was 45 days when I got the deal then they changed it to 60 and are insisting that it will remain at 60 . I'm due my first CB on 29th December and sent another one off today so that'll be another 2 months from the end of this month . The last CB deal I had with Dialaphone got paid within a couple or three days of them getting the voucher and none of this nonsense of Mobileshop paying it 60 days AFTER the expiry date on the voucher . I'll be glad when I get to the end of the contract . . > >I've had 2 out of 4 so far, the 3rd is due any day now, and I'm sending > >off the voucher for the last this evening. But I fear the endless [quoted text clipped - 5 lines] > sent another one off today so that'll be another 2 months from the end of this > month . That's what happened to me, too. As you say, the 60 days starts when the voucher expires, and I think they then allow themselves another *14* days for the payment to "process". > The last CB deal I had with Dialaphone got paid within a couple or three days of > them getting the voucher and none of this nonsense of Mobileshop paying it 60 > days AFTER the expiry date on the voucher . > > I'll be glad when I get to the end of the contract . Even if I only get half of it, it won't have been a bad deal. Giving away a free contract is not exactly the best business plan, but if it's on offer, why shouldn't savvy punters take advantage of it, is my attitude. I would still prefer the networks and retailers wised up to the fact that no-one really believes network use costs anything remotely near what they claim, and that £25bn wasted on 3G with no notion of how to recover it wasn't smart, and that perhaps we are grown-up enough now to pay for phones at a realistic price and network use at an equally realistic price. Or perhaps (collectively) we're not. I'm sure I read somewhere that Finland and Sweden have reached that stage, and probably long before they'd sold 3 phones for every man, woman and child, or whatever the number is. Signature"Nothing succeeds like excess." > When I sent my first cashback voucher to mobileshop.com they sent me a > message [quoted text clipped - 9 lines] > > Anyone else had this ? No. But the first thought that comes to mind is - oh sh.t, there's a storm brewing ;-) Gareth. > When I sent my first cashback voucher to mobileshop.com they sent me a message > offering to replace the payment with some sort of electronic item but I [quoted text clipped - 7 lines] > > Anyone else had this ? I did have a phone call offering Argos vouchers a few weeks ago in lieu of my first claim but I chose to wait for the cash. I'm now at 70 days after their receipt of that claim, which they say should be paid within 60 days, or 45 days according to the info with the phone. I used their live chat thingy yesterday and was told that I'd have the money in my account within 10 days. Doesn't look promising, but they may simply be trying to delay paying out. I've also recently received my confirmation email for receipt of my 2nd cashback claim. The link in the email was to a page which offered me Argos vouchers within 30 days for 5% more than my claim value, or a portable DVD player, or (get this) a pink table & two chairs set. >> When I sent my first cashback voucher to mobileshop.com they sent me a message >> offering to replace the payment with some sort of electronic item but I [quoted text clipped - 20 lines] >Argos vouchers within 30 days for 5% more than my claim value, or a >portable DVD player, or (get this) a pink table & two chairs set. Unless I'm wrong it is within 45/60 days AFTER the expiry of the voucher ...so no doubt they'll take it to the limit > Unless I'm wrong it is within 45/60 days AFTER the expiry of the voucher > ...so > no doubt they'll take it to the limit Their cashback tracking webpage states: "You should expect to receive payment Around 60 days after we received your claim for this voucher." >> Unless I'm wrong it is within 45/60 days AFTER the expiry of the voucher >> ...so [quoted text clipped - 4 lines] >"You should expect to receive payment Around 60 days after we received >your claim for this voucher." But their T&C's page at http://www.mobileshop.com/customerservice/cash-back/terms.php gives three versions depending on when you got your phone .Before May 2006 it says "Please note the change in terms and conditions. We will aim to process all payments 60 days after the expiry date of your voucher. Thank you" This was previously 45 Days . >"Please note the change in terms and conditions. >We will aim to process all payments 60 days after the expiry date of your [quoted text clipped - 3 lines] > >This was previously 45 Days . I am certain that it has been 60 days for at least the last year - if not longer. Me >>"Please note the change in terms and conditions. >>We will aim to process all payments 60 days after the expiry date of your [quoted text clipped - 8 lines] > >Me Nope .I got my contract in April or May this year and it was 45 days then ..... > >>"Please note the change in terms and conditions. > >>We will aim to process all payments 60 days after the expiry date of your [quoted text clipped - 10 lines] > > Nope .I got my contract in April or May this year and it was 45 days then ..... I started a contract just before Christmas last year. The cashbacks for months 4 and 7 were paid on the 45-day schedule, but the one for month 9 (hopefully coming soon) has been extended to 60 days. <checks email> The change happened between Aug 7th and Oct 10th, according to the emails I received acknowledging receipt of my cashback claims. However, I recall the terms had changed earlier for new contracts. Signature"The Universe is a big place... perhaps the biggest" > Nope .I got my contract in April or May this year and it was 45 days then ..... Mine is from July and it's still 45 days...........but four payments instead of three. I understand it's now six! As someone else has commented, it seems night-night MobileShop aint far away. >> Nope .I got my contract in April or May this year and it was 45 days then ..... > >Mine is from July and it's still 45 days...........but four payments >instead of three. Not according to this it ain't..within 60 days http://www.mobileshop.com/customerservice/supportquestion.php/214 6) The "Cash Back" or "Line Rental Refund" will be paid by Mobileshop to the individual or company who originally placed the order with us by either a refund to your bank account or by cheque. We aim to process all payments within 60 days from the valid claim date Dunno what they consider the "valid claim date" to be though.It's possibly 30 days from the billing date . |
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