WTF ! Orange Online Bill tech support 50p /minute

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¬Stephen Hammond - 29 Dec 2006 20:06 GMT

493

Like I'm going to pay that when it's their fault my online bill doesn't work
?

Orange really are getting worse and worse :(

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Colin Wilson - 29 Dec 2006 22:21 GMT

> Like I'm going to pay that when it's their fault my online bill doesn't work
> Orange really are getting worse and worse :(

Sounds like it might be worth doing a subject access request to them
under the Data Protection Act - get all the documentation you need for a
maximum fee of £10

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Stephen (Sausagefans.com) - 29 Dec 2006 23:47 GMT

> > Like I'm going to pay that when it's their fault my online bill doesn't work
> > Orange really are getting worse and worse :(
>
> Sounds like it might be worth doing a subject access request to them
> under the Data Protection Act - get all the documentation you need for a
> maximum fee of £10

This might be a silly question but how will this help with an online
bill?

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Colin Wilson - 30 Dec 2006 16:21 GMT

> > > Like I'm going to pay that when it's their fault my online bill doesn't work
> > > Orange really are getting worse and worse :(
[quoted text clipped - 3 lines]
> This might be a silly question but how will this help with an online
> bill?

They need to provide all information held on the subject - and you then
have any errors or discrepancies in print.

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