pjlusenet@yahoo.co.uk wrote in news:m85tp2lah0b5vnaf5alfpd84v1n0fqjhlu@
4ax.com:

Ah, yes.  They told me that when I called about another cashback matter,
said I must use the example and not logic.  My month of purchase was June,
my 4th Bill was actually October as my 1st was in July but the example says
September.  So I sent the September bill in and got my cashback.  Not
complaining as I got it a month early.

I have found e2save CS reasonably helpful.  There was some mishap when I
placed my initial order for a Moto L7.  Should have had a £20 intro cheque
plus cashback plus 6 months billed at half price.  Had none of these, got
the half price sorted relatively quickly but still didn't receive my £20
intro.  Called up, was told initially that the L7 was not on a cashback
scheme at the time and I was not eligible.  I simply read out my order
confirmation and cashback email I received with the initial order and the
advisor went away for a couple of minutes and came back with an "ok, we
have made a mistake".  No arguments, £20 came through quickly and my first
cashback claim was paid in good time.

Word of warning though - if I hadn't telephoned to chase the £20 it is a
strong likeliehood that the cashback claim would have been rejected as the
account was not set up for cashback.