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Cellular Phone Forum / Country Specific / UK Group / January 2007DO ANY SERVICE PROVIDERS BLOCK PREMIUM SMS?
After being charged another large bill because of premium txt messages that Orange insist I have signed up to which they will not refund me for I would like to know if any service providers block incoming premium sms. It seems orange isn't willing to block a txt message that costs me £2.50 ago... Thank you Paulo De Souza expressed precisely : > After being charged another large bill because of premium txt messages that > Orange [quoted text clipped - 5 lines] > > Thank you TMobile I think > After being charged another large bill because of premium txt messages > that Orange [quoted text clipped - 3 lines] > willing > to block a txt message that costs me £2.50 ago... I thought the legal maximum premimum rate SMS charge was £1.50/text MSPs make far to much money out of premium rate calls/texts to even consider blocking them :o/ >> After being charged another large bill because of premium txt messages >> that Orange [quoted text clipped - 8 lines] > MSPs make far to much money out of premium rate calls/texts to even > consider blocking them :o/ t-mobile most certainly do block premium rate sms. very good after i got fleeced for £125 ! ! in one month ! Regards, k >>> After being charged another large bill because of premium txt messages >>> that Orange [quoted text clipped - 11 lines] > t-mobile most certainly do block premium rate sms. very good after i got > fleeced for £125 ! ! in one month ! Thanks Kevin, I stand corrected > After being charged another large bill because of premium txt messages > that Orange [quoted text clipped - 5 lines] > > Thank you Are there not normally instructions with the texts on how to stop them? Something like text STOP to a short code that is supplied. >> After being charged another large bill because of premium txt messages >> that Orange [quoted text clipped - 8 lines] > Are there not normally instructions with the texts on how to stop them? > Something like text STOP to a short code that is supplied. Sending STOP doesn't get your money back for the ones you've received without actually signing up though! D > > Are there not normally instructions with the texts on how to stop > > them? Something like text STOP to a short code that is supplied. > > Sending STOP doesn't get your money back for the ones you've > received without actually signing up though! Also, how do you stop if your network won't allow you to SEND to the number you are receiving from?  SignaturePaul Cummins **FREE** mobile phones, with FREE line rental http://www.gstgroup.co.uk/ > After being charged another large bill because of premium txt messages that > Orange insist I have signed up to... It might be worth a look here to see if anyone else has had the same problem with the company involved: http://www.grumbletext.co.uk/vt.php?t=333 Who is it btw ? - and if the company try to say you signed up via a website, tell them they need to be able to prove that to satisfy their obligations under the Data Protection Act, and that you're taking them to court and will require the site logs to verify the signup - and that the destruction of the logs will destroy their case. Sadly, this blatant THEFT is virtually ignored by anyone in authority due to the small individual amounts - which can add up to a massive sum over a lot of defrauded non-customers. > Who is it btw ? - and if the company try to say you signed up via a > website, tell them they need to be able to prove that to satisfy their [quoted text clipped - 5 lines] > due to the small individual amounts - which can add up to a massive sum > over a lot of defrauded non-customers. Nah, you just know how to stand up for yourself. Sadly, most Brits take it on the chin and don't pursue it. Appalling. >> Who is it btw ? - and if the company try to say you signed up via a >> website, tell them they need to be able to prove that to satisfy their [quoted text clipped - 11 lines] > > Appalling. I had to call an 0870 number to talk to the company involved. Its the second time something like this has happened. The first time i spoke again on a number im charged lots to speak to them for and got a refund. To be fair as soon as the person took my number she said instantly "im very sorry we have made a mistake!" and took my details for a refund. She also seemed to make it for a couple pounds more I guess to make up for the call to them. However its just annoying that I have to deal with them and that orange just wont block these messages when I have requested it. Guess ill be moving to T-Mobile once my contract is over. Paulo > Who is it btw ? - and if the company try to say you signed up via a > website, tell them they need to be able to prove that to satisfy their [quoted text clipped - 5 lines] > due to the small individual amounts - which can add up to a massive sum > over a lot of defrauded non-customers. The company was http://www.splashmobile.com/ Who to be fair instantly said "we have made a mistake". However I still had to call a 0870 number and I don't see why I cant just block things like these. Orange customer services don't listen to "no im telling you I haven't signed up to anything!". I wish they had a system so that to accept messages from a short code we had to send it a message first. Paulo > After being charged another large bill because of premium txt messages that > Orange [quoted text clipped - 5 lines] > > Thank you Write to Orange CS Director and request an audit trail proving that you subscribed to the said services. Make it clear that if he is unable to provide the requested trail, you will involve the Police WRT a fraud investigation. If the charges are dodgy, I can guarantee they'll back down immediately. > After being charged another large bill because of premium txt messages that > Orange [quoted text clipped - 5 lines] > > Thank you Write to Orange CS Director and request an audit trail proving that you subscribed to the said services. Make it clear that if he is unable to provide the requested trail, you will involve the Police WRT a fraud investigation. If the charges are dodgy, I can guarantee they'll back down immediately. |
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