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Cellular Phone Forum / Country Specific / UK Group / January 2008Orange PAYG - expiry of credit
My wife has had an Orange PAYG phone for several years. As far as I know, her credit never expires if she sends or receives a call about once evry 3 months, EVEN if the calls are not answered. Anyway, I've just bought an Orange PAYG phone (price £19.99 lol, and reading the T & Cs, it might seem that my credit will expire unless I make or receive a call in any 6 month period - a PAYING call, it seems to suggest. Anyone know what the situ is on this? Also, they have credited me with £1 for registering ( or maybe for topping up), which their message says will expire in a month. We credit card users know all about this sort of possible trap. If I make calls to the value of £1 in the next month, does that £1 come of the 'bonus', or does it come off the the original £10 top-up? I know, I'm a mean Scot, who only intends to ever use the phone in case of dire emergency :-) GPG On 16 Jan, 16:37, "GPG" <paypal@have_stolen_my_money.freeserve.co.uk> wrote: > My wife has had an Orange PAYG phone for several years. As far as I know, > her credit never expires if she sends or receives a call about once evry 3 [quoted text clipped - 4 lines] > receive a call in any 6 month period - a PAYING call, it seems to suggest. > Anyone know what the situ is on this? Yes its every 6 months officially, although they seem lenient and allow slightly longer, but to make sure dont chance it. > Also, they have credited me with £1 for registering ( or maybe for topping > up), which their message says will expire in a month. We credit card users > know all about this sort of possible trap. If I make calls to the value of > £1 in the next month, does that £1 come of the 'bonus', or does it come off > the the original £10 top-up? If you make a call it will come from the 'bonus' credit first before the 'top-up' credit. If you dont use the £1 by the date read out on 453 then the £1 or whatever is left of the £1 bonus will be lost, and your calls will come out of the top-up credit. > I know, I'm a mean Scot, who only intends to ever use the phone in case of > dire emergency :-) > > GPG > My wife has had an Orange PAYG phone for several years. As far as I know, > her credit never expires if she sends or receives a call about once evry 3 [quoted text clipped - 4 lines] > receive a call in any 6 month period - a PAYING call, it seems to suggest. > Anyone know what the situ is on this? You must make a chargeable "event" or register a top-up once every 6 months to keep the line active. If you don't Orange reserve the right to cut you off and if you still dont get in touch then your credit will get swallowed and your number recycled (after a quarrantine period). It's always been like that, your first paragraph is incorrect. > Also, they have credited me with £1 for registering ( or maybe for topping > up), which their message says will expire in a month. We credit card users > know all about this sort of possible trap. If I make calls to the value of > £1 in the next month, does that £1 come of the 'bonus', or does it come off > the the original £10 top-up? The £1 will get used up first, and it's a thank-you for registering your personal details. > I know, I'm a mean Scot, who only intends to ever use the phone in case of > dire emergency :-) Then I hope you never have to use it.  SignatureRegards Jon In article <13oscnakb2qj0d6@corp.supernews.com>, paypal@have_stolen_my_money.freeserve.co.uk says... > My wife has had an Orange PAYG phone for several years. As far as I know, > her credit never expires if she sends or receives a call about once evry 3 [quoted text clipped - 5 lines] > receive a call in any 6 month period - a PAYING call, it seems to suggest. > Anyone know what the situ is on this? You must make a chargeable "event" or register a top-up once every 6 months to keep the line active. If you don't Orange reserve the right to cut you off and if you still dont get in touch then your credit will get swallowed and your number recycled (after a quarrantine period). It's always been like that, your first paragraph is incorrect. Does that include someone else's "chargeable event" - I'd had the impression that it might do.? > Also, they have credited me with £1 for registering ( or maybe for topping > up), which their message says will expire in a month. We credit card [quoted text clipped - 4 lines] > off > the the original £10 top-up? The £1 will get used up first, and it's a thank-you for registering your personal details. Thanks, that's useful to know. > I know, I'm a mean Scot, who only intends to ever use the phone in case of > dire emergency :-) Then I hope you never have to use it. Well, that's the idea, but, as with all ideas .... lol. SignatureRegards Jon > In article <13oscnakb2qj0d6@corp.supernews.com>, > paypal@have_stolen_my_money.freeserve.co.uk says... [quoted text clipped - 16 lines] > Does that include someone else's "chargeable event" - I'd had the impression > that it might do.? Depends on whether Orange treat termination of an incoming phone call as a chargeable event - something they do get paid for. /jk >In article <13oscnakb2qj0d6@corp.supernews.com>, >paypal@have_stolen_my_money.freeserve.co.uk says... [quoted text clipped - 13 lines] >swallowed and your number recycled (after a quarrantine period). It's >always been like that, your first paragraph is incorrect. Maybe that's something new but Orange PAYG used to require an outgoing initiated call once every 6 months. It didn't matter if the call wasn't answered it just had to ring. I'm aware of a phone that still works after about 5 years and has only had one 10 quid top up applied after the "free one" in all that time - and there is still about 8 quid left on it. -- > Maybe that's something new but Orange PAYG used to require an outgoing > initiated call once every 6 months. It didn't matter if the call > wasn't answered it just had to ring. I'm aware of a phone that still > works after about 5 years and has only had one 10 quid top up applied > after the "free one" in all that time - and there is still about 8 > quid left on it. I've worked for Orange for over 5 years, it's always been like that since I worked there. Before that, I could not say. SignatureRegards Jon |
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