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Cellular Phone Forum / Country Specific / UK Group / February 2008Where has my son's credit gone????????
My 12 year old has orange PAYG We recently put some credit on his phone.....now it has all gone So I looked at his sent messages and dialled numbers..... hardly anything there at all. So where has all the credit gone??? The key thing I noticed was that he had texted "alvin" to 83118. I have no idea what this is. But yahoo answers suggests it is a £9/month subscription. - is yahoo correct with this explanation? - how do i unsubscribe? - googling for 83118 reveals that it seems to be a generic number for buying various services. I would think it reasonable that there be a list of all the services available via 83118, but I cannot find such a list. How do I find out what the service is and who operates. Thanks for any help >My 12 year old has orange PAYG >We recently put some credit on his phone.....now it has all gone [quoted text clipped - 12 lines] > >Thanks for any help I presume it is this you are referrring to . http://answers.yahoo.com/question/index?qid=20080109001800AAedmP3 The usual thing to do afaik is to Text a message to the same number saying STOP Stuart . >>My 12 year old has orange PAYG >>We recently put some credit on his phone.....now it has all gone [quoted text clipped - 19 lines] >saying STOP >Stuart . I'm sure you know but it has to be from the same phone . > My 12 year old has orange PAYG > We recently put some credit on his phone.....now it has all gone [quoted text clipped - 3 lines] > I have no idea what this is. > But yahoo answers suggests it is a £9/month subscription. Tell him not to text 5 digit reverse charge services Steve Terry >> My 12 year old has orange PAYG >> We recently put some credit on his phone.....now it has all gone [quoted text clipped - 7 lines] > >Steve Terry And ask him where he saw the ad for the Alvin and The Chipmunks ringtone so you can see for yourself and get educated . There plenty places you should be able to download ringtones for free if you look around . >>> My 12 year old has orange PAYG >>> We recently put some credit on his phone.....now it has all gone [quoted text clipped - 12 lines] >places you should be able to download ringtones for free if you look >around . This article might be helpful to you if not your boy. Stuart http://www.txt4ever.com/article1.html anyoneanywh...@gmail.com wrote: > >>> My 12 year old has orange PAYG > >>> We recently put some credit on his phone.....now it has all gone [quoted text clipped - 17 lines] > Stuart > http://www.txt4ever.com/article1.html I see that refers to a subscriber age limit on "adult content" subscriptions (I presume these supply helpful information about cars, mortgages, insurance, and choosing the old folks' nursing home), but another branch of this discussion thread deals with only adults or near-adults entering into /any/ subscription contract. Is the latter perhaps not a matter of law, or if the article is incorrect by omission, perhaps a correction could be suggested? >> My 12 year old has orange PAYG >> We recently put some credit on his phone.....now it has all gone [quoted text clipped - 7 lines] > > Steve Terry Some of these sites state in their terms and conditions that you must be at least 16 to use the service. As you son is not, give them a call and explain he did not understand what he was committing to and you may get a refund. You'll have to dig out the company name from the text messages on the phone or find the advert and check the T&Cs. I had a similar situation with my daughter - that damned frog noise - and got a refund from Jamba. Good luck! Jeremy. >>> My 12 year old has orange PAYG >>> We recently put some credit on his phone.....now it has all gone [quoted text clipped - 20 lines] > > Jeremy. that wording should be the FIRST text to the purchaser and not hidden in small print.........IMHO. the law is an a.s. >> My 12 year old has orange PAYG >> We recently put some credit on his phone.....now it has all gone [quoted text clipped - 7 lines] > > Steve Terry Are there any ways to block a phone from calling 8xxxx numbers? Better still, do any providers have tarrifs that bar them? Pete  Signature.......................................................................... . never trust a man who, when left alone ...... Pete Lynch . . in a room with a tea cosy ...... Marlow, England . . doesn't try it on (Billy Connolly) ..................................... >>> My 12 year old has orange PAYG >>> We recently put some credit on his phone.....now it has all gone [quoted text clipped - 12 lines] > > Pete T-mobile have a premium rate number and premium rate short code texts barring service specifically for children. Don't know if they would enable it for adults :-) SignaturePeeGee The reply address is a spam trap. All mail is reported as spam. "Nothing should be able to load itself onto a computer without the knowledge or consent of the computer user. Software should also be able to be removed from a computer easily." Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05) <snip> >> Are there any ways to block a phone from calling 8xxxx numbers? >> Better still, do any providers have tarrifs that bar them [quoted text clipped - 3 lines] > barring service specifically for children. Don't know if they would enable > it for adults :-) I barred them on my T Mobile contract, and i was 48 at the time Steve Terry > <snip> >>> Are there any ways to block a phone from calling 8xxxx numbers? [quoted text clipped - 8 lines] > > Steve Terry That's an early "second childhood" ;-) SignaturePeeGee The reply address is a spam trap. All mail is reported as spam. "Nothing should be able to load itself onto a computer without the knowledge or consent of the computer user. Software should also be able to be removed from a computer easily." Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05) > I barred them on my T Mobile contract, and i was 48 at the time You were lucky, apparently, the man in the pub reckons his mate said that you can't bar them after you reach 50. ;-) > > We recently put some credit on his phone.....now it has all gone > > So I looked at his sent messages and dialled numbers..... hardly anything [quoted text clipped - 3 lines] > > But yahoo answers suggests it is a £9/month subscription. > Tell him not to text 5 digit reverse charge services He needs to use his phone brain. Send him to http://www.phonebrain.org.uk Also see http://www.phonebrain.org.uk/mobile/advice Dan > I would think it reasonable that there be a list of all the services > available via 83118, but I cannot find such a list. How do I find out > what the service is and who operates. Unfortunately, the words 'reasonable' and 'reverse charge text' are not words to be used in the same sentence. :-( IMHO, by far the easiest way would be to get him a new sim with a different number and put it down to experience. > My 12 year old has orange PAYG > We recently put some credit on his phone.....now it has all gone [quoted text clipped - 10 lines] > of all the services available via 83118, but I cannot find such a list. > How do I find out what the service is and who operates. You have answered your own question. Teach him to be more responsible - he might if I had to pay it himself. He has paid for the Alvin & The Chipmunks ring tone, but entered in to an agreement which costs £9 a month until he sends a request to stop it. Details are all out there if you use Google. It took me one go to find hundreds of people moaning about this sort of misleading advert. Its obviously aimed at children who will be that pleased they will not take notice of the ongoing costs or terms and conditions. Teach him about subscription services and it will give him an advantage in spotting what is genuine and what isn't. > Thanks for any help > My 12 year old has orange PAYG > We recently put some credit on his phone.....now it has all gone [quoted text clipped - 5 lines] > > - is yahoo correct with this explanation? More than likely from what you have said. > - how do i unsubscribe? Send "stop all" as a text message to 83118 (will rquire credit). > - googling for 83118 reveals that it seems to be a generic number for > buying various services. I would think it reasonable that there be a > list of all the services available via 83118, but I cannot find such a > list. How do I find out what the service is and who operates. Orange will be able toell you who operates that shortcode and give you their contact details. SignatureRegards Jon > Orange will be able toell you who operates that shortcode and give you > their contact details. But they won't be "able" to bar reverse-charged SMS services. T-Mobile will, I think. Could be enough reason to switch networks. >> Orange will be able toell you who operates that shortcode and give you >> their contact details. > >But they won't be "able" to bar reverse-charged SMS services. > >T-Mobile will, I think. Could be enough reason to switch networks. You ever notice how many people post a message looking for a solution and then you never hear how they get on with all the suggestions made ? anyoneanywh...@gmail.com wrote: > >> Orange will be able toell you who operates that shortcode and give you > >> their contact details. [quoted text clipped - 6 lines] > and then you never hear how they get on with all the suggestions made > ? It's only a couple of days. How long do you expect it to take to persuade a premium-rate text service to refund a charge?? For something already said - /if/ the service is intended as a contract with e.g. over-16s (who are allowed to spend that kind of money), it should only operate if the phone is registered to an adult owner. If this makes certain transactions difficult, that's entirely right. For instance I think something like this would work fairly, may be either already in use or else against the rules: Suppose that adult's phone A sends a subscription message including the number of phone B. The service sends an activation code to phone A. Phone B sends the same activation code to the service. The premium service is provided to phone B. Thereafter, phone A /may/ receive notices about the service, and it / may/ be charged to phone A or B. And it can be stopped by B, or by A if A is paying. |
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