I have just joined Orange and have a number of questions about billing which
Customer Services are unable to answer.  I thought O2 were bad (my last
network), but Orange was something else when I eventually got through to
customer services having seemingly used nearly the entire battery life of my
mobile.

(1) Online billing
- I registered online at orange.co.uk using the original temporary number I
was assigned but my previous number has since been ported in
- I can only log in to the website using the temporary number, but it
displays the number I ported when I get in
- if I call customer services, my ported number is unrecognised
- will this mess sort itself out?

(2) Itemised billing
- I see I am being charged for itemised billing (£1.50)
- if I cancel this, are the downloadable online bills still itemised or not?

(3) Inclusive allowance
- my first bill was dated 22 January, but only includes calls and texts sent
up to 3 Jan and no calls and texts after this appear - is this a fault?
- if I ring for my inclusive allowance, the system is broken and cannot give
me any details
- if I log into the website, it states I have used NONE of my inclusive
allowance at all times
- is the system thus completely broken?

JP