 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General General TopicsGSMBluetoothProviders AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizonManufacturers EricssonNokiaMotorolaCountry Specific Australian GroupUK GroupRelated Topics PocketPCPalmMore Topics ... |
Cellular Phone Forum / Country Specific / UK Group / February 2008Orange in roaming ripoff shock!
I recently spent a week in India. I attempted many calls back to the UK without success, or so I thought. However, Orange take the view that a call that presented me with silence (no tones), or a dropped call before I got ring tone still count as calls and have billed me £1.75+VAT for dozens of such calls. I know the answer is that Orange are rubbish but is there any advice people might give for me to recover some or all of the cost? In message S0hqj.1177$nG4.989@newsfe6-win.ntli.net, Rupert Moss-Eccardt <r.moss-eccardt@computer.org> Proclaimed from the tallest tower: > I recently spent a week in India. I attempted many calls back to the > UK without success, or so I thought. However, Orange take the view [quoted text clipped - 4 lines] > I know the answer is that Orange are rubbish but is there any advice > people might give for me to recover some or all of the cost? I don't know anything about the specifics of the situation, but I suppose if a connection was made part-way through the Indian section of the network before getting lost or dropped then there is a chance that the Indian network would have charged Orange, who have passed the charges on to you... That said, if you never actually go through to anything, it seems a bit harsh that you have been charged anything at all... I suppose the problem will be proving to Orange that these calls didn't connect. What is shown on your bill? If you have got a bunch of calls lasting just a few seconds, you might be able to present a reasonable case that you had made multiple (failed) attempts to get through...(?) Good Luck!!  SignatureRegards, Chris. (Remove Elvis's shoes to email me) On 6 Feb, 11:40, Rupert Moss-Eccardt <r.moss-ecca...@computer.org> wrote: > I recently spent a week in India. I attempted many calls back to the UK > without success, or so I thought. However, Orange take the view that a [quoted text clipped - 4 lines] > I know the answer is that Orange are rubbish but is there any advice > people might give for me to recover some or all of the cost? If had the same issue with Vodafone in the past and I sorted it out by asking them to check their "CDR" records which is their records of all your calls, normally they just use the information presented by the other network for your billing. When they check their records they will see what is wrong and if you are correct in what you say then they will re-bill you accordenly. > On 6 Feb, 11:40, Rupert Moss-Eccardt <r.moss-ecca...@computer.org> > wrote: [quoted text clipped - 14 lines] > will see what is wrong and if you are correct in what you say then > they will re-bill you accordenly. As usual, the original person asking the question can't be bothered to acknowledge people who have tried to help them, or respond saying if it worked!!! >> On 6 Feb, 11:40, Rupert Moss-Eccardt <r.moss-ecca...@computer.org> >> wrote: [quoted text clipped - 16 lines] > acknowledge people who have tried to help them, or respond saying if > it worked!!! I am sorry about the lack of instant response. I've not had the opportunity to follow up with Orange, specifically to ask about the CDR records. The most recent call I had seemed to suggest they were already looking at something more detailed than a demand for payment from the other networks but I haven't been able to get to that sort of person again. I now seem to be stuck with the "we've been billed by the network so you've got to pay" people. So I'm working on a bit of press exposure and a County Court claim. > I am sorry about the lack of instant response. I've not had the > opportunity to follow up with Orange, specifically to ask about the CDR [quoted text clipped - 4 lines] > so you've got to pay" people. So I'm working on a bit of press exposure > and a County Court claim. Just to clarify the OP, was it that your total bill was 1.75+VAT or that it was 1.75+VAT per call? I thought it was the former, but your response above seems to suggest the latter... (I wonder what the County Court would say about an action for 1.75?) Theo >> I am sorry about the lack of instant response. I've not had the >> opportunity to follow up with Orange, specifically to ask about the CDR [quoted text clipped - 9 lines] > seems to suggest the latter... (I wonder what the County Court would say > about an action for 1.75?) No, there were about 60 calls I believe to have been definitely not connecting at 1.75 each plus several others that are dubious. Following on from the suggestion earlier, I've asked Orange to provide me with the CDR records. As I am the subscriber for the phones at both ends (me calling from India and my partner receiving or not) I don't see how they can refuse. They said they would call back but haven't yet. (Quelle Suprise!) On 11 Feb, 22:35, Rupert Moss-Eccardt <r.moss-ecca...@computer.org> wrote: > >> I am sorry about the lack of instant response. I've not had the > >> opportunity to follow up with Orange, specifically to ask about the CDR [quoted text clipped - 18 lines] > how they can refuse. They said they would call back but haven't yet. > (Quelle Suprise!) That is NOT WHAT I SAID DO. You need THEM to check the CDR records and compare them to the other network's billing. Supplying them to you is of little use. They must do the comparing, then they will know what happened and adjust your bill if necessary. > On 11 Feb, 22:35, Rupert Moss-Eccardt <r.moss-ecca...@computer.org> > wrote: [quoted text clipped - 24 lines] > Supplying them to you is of little use. They must do the comparing, > then they will know what happened and adjust your bill if necessary. But the local CDR will show if the calls were answered, either by answerphone or by my partner. If they weren't answered then the Orange bill is wrong. I don't need them to go back to the originating network as, fortunately, almost all the destinations were on the Orange network. On 12 Feb, 17:23, Rupert Moss-Eccardt <r.moss-ecca...@computer.org> wrote: > > On 11 Feb, 22:35, Rupert Moss-Eccardt <r.moss-ecca...@computer.org> > > wrote: [quoted text clipped - 31 lines] > > - Show quoted text - I give up! You seem to be doing what you want, not using advise given! I know how to deal with wrong billing as we used to get it a lot with Vodafone and I saved many 1000's of pounds by doing what I said (we look after about 2000 gsm tracking units throughout europe). Feel free to continue what you are doing, but Orange will just ignore you and you will have to pay the bill. I will repeat for the last time, GET ORANGE TO COMPARE THEIR CDR RECORDS WITH THE OTHER BILLING COMPANY RECORDS. This is the only way they can prove that you are correct and not trying to refuse to pay for valid calls made. > On 12 Feb, 17:23, Rupert Moss-Eccardt <r.moss-ecca...@computer.org> > wrote: [quoted text clipped - 42 lines] > This is the only way they can prove that you are correct and not > trying to refuse to pay for valid calls made. Just so you know, Orange already refused to do the comparison. "The calls were made so you have to pay". That is why I'm now getting the records myself as Orange won't actually look at them themselves. In fact I think they are looking at them but don't like what they see! If we are talking about proof, without seeing the records myself I can't determine if a CSR is interpreting them correctly or not. I expect to pay the bill. I also expect to get the money back in the County Court. To win there I have to show I've taken all reasonable steps to avoid court, which is what I am doing. The DPA is my friend in this respect. [snip] >.... and have billed me £1.75+VAT for dozens of such calls. You'll find although the bill lists the calls as excluding VAT, those calls won't have attracted VAT as they were made from outside the EU. If you find your total exc.VAT x 1.175 is exactly the same as your total inc VAT price, then you've been misbilled. Signature-- Michael "Soruk" McConnell Eridani Star System MailStripper - http://www.MailStripper.eu/ - SMTP spam filter Second Number - http://secondnumber.matrixnetwork.co.uk/ |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2009 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.