Fed up with VM

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ChrisM - 06 Feb 2008 12:15 GMT

Argh,

I'm fed up with Vrigin Mobile.
- Website that doesn't work properly ('Oops, something seems to have gone
wrong...')
(and don't get me started on the patronising tone of all their emails and
web pages.)
- No data bundles and a rip-off rate for on-demand (0.5p per Kb!) - Though
they said in a recent email that they might be introducing something 'in the
very near future'... but I'm not holding my breath.
- Poor coverage.

It just seems to be aimed at kids, rather than providing a professional
'grown-up' service. The problem is, their calls and texts tariff seems to be
unbeatable, and that is MOSTLY what I use. I'm currently paying £10/month
for a 300 x-network anytime minutes and 300 texts 'non-contract bundle'. Can
anyone suggest anywhere that does a deal that comes close to this? I'd
prefer not to go to a contract if I can help it, but would consider it if
everything else was good... I suppose I use on average 100 minutes a month,
and about 100-200 texts.
Don't need a new phone as I've just bought one (non-3G though), so looking
for a SIM only deal, though I suppose if a phone came included, I could sell
it...

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Regards,
Chris.
(Remove Elvis's shoes to email me)

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IanM - 06 Feb 2008 14:11 GMT

> Argh,
>
[quoted text clipped - 19 lines]
> looking for a SIM only deal, though I suppose if a phone came
> included, I could sell it...

Hi Chris,

How do you get the 300-300 deal? Can't see it on the website.

IanM

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ChrisM - 06 Feb 2008 15:56 GMT

>> Argh,
>>
[quoted text clipped - 25 lines]
>
> IanM

Not sure if it's still available to new customers... It was a special deal
because I have TV and broadband through Virgin Media...

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Regards,
Chris.
(Remove Elvis's shoes to email me)

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King Of Fools - 06 Feb 2008 16:56 GMT

> > It just seems to be aimed at kids, rather than providing a
> > professional 'grown-up' service. The problem is, their calls and texts
[quoted text clipped - 3 lines]
>
> How do you get the 300-300 deal? Can't see it on the website.

http://allyours.virginmedia.com/html/bundles/virginmobileoffer.html

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Sheila - 06 Feb 2008 14:17 GMT

> Argh,
>
[quoted text clipped - 19 lines]
> for a SIM only deal, though I suppose if a phone came included, I could
> sell it...

check out o2's online 15 sim only tarrif, 200 mins and 400 text plus free
o2 to o2 for £15 per month. That's their lowest sim only deal. I have
contract with o2 and am more than happy with c/s, phone, and coverage etc.

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Brian A - 07 Feb 2008 11:55 GMT

>> Argh,
>>
[quoted text clipped - 23 lines]
>o2 to o2 for £15 per month. That's their lowest sim only deal. I have
>contract with o2 and am more than happy with c/s, phone, and coverage etc.

I have the 300/300 tariff. VMobile recently sent me a text saying I
could have 2 friends on the same deal. If you know someone who has
VirginMedia services and Virgin Mobile then you could ask them if
they received a similar text message.
For me, the MASSIVE failing of VMobile is the inadequate provision for
Net downloads. They offer no data chunks in the package. I would much
prefer to have no texts at all but with some data. If their network
provider, T-Mobile, can do 'web and walk' etc. why can't VMobile do
something. They are really behind the times. Eventually I'll be
dropping VMobile, when I get a new phone, because of this. I use 'dial
up' from my phone to access the Net so then I can use up the minutes.
The VMobile charge of £5/MB is too much. When will they realise that
Net access is the way to go!?

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ChrisM - 07 Feb 2008 12:34 GMT

>>> Argh,
>>>
[quoted text clipped - 48 lines]
> Remove 'no_spam_' from email address.
> ---

TOTALLY agree with you about data provision. I think Virgin are geared up
more for teenagers than adults/business people. (You have only got to look
at their website, or read any of their emails to see that!). However, I
think kids now probably want web access and so forth as much as businessmen,
so VM need to wake up and look at what their customers want!!
I emailed them recently, asking about Net-Access bundles. They replied to
say that although they don't really have anything at the moment, that 'in
the very near future' they will be making an announcement on this...
So watch this space (but I won't be holding my breath...).

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Regards,
Chris.
(Remove Elvis's shoes to email me)

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Brian A - 08 Feb 2008 11:16 GMT

>> I have the 300/300 tariff. VMobile recently sent me a text saying I
>> could have 2 friends on the same deal. If you know someone who has
[quoted text clipped - 23 lines]
>the very near future' they will be making an announcement on this...
>So watch this space (but I won't be holding my breath...).

I'm pleased to hear that they might be doing something. The trouble is
it will probably be an extra. I'd be happy to take less minutes and no
texts if I could have ADEQUATE data for my £10.

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HVS - 08 Feb 2008 11:23 GMT

On 08 Feb 2008, Brian A wrote

>> TOTALLY agree with you about data provision. I think Virgin are
>> geared up more for teenagers than adults/business people. (You
[quoted text clipped - 7 lines]
>> announcement on this... So watch this space (but I won't be
>> holding my breath...).

> I'm pleased to hear that they might be doing something.

As Chris says, though don't hold your breath: Virgin Mobile is now
owned and run by what used to be NTL, and for years and years their
corporate motto seems to have been "Real Soon Now".

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Cheers,
Harvey

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Brian A - 09 Feb 2008 14:25 GMT

>On 08 Feb 2008, Brian A wrote
>>>
[quoted text clipped - 15 lines]
>owned and run by what used to be NTL, and for years and years their
>corporate motto seems to have been "Real Soon Now".

You may be right but I sent them an email on this subject and they
rang me back. They said, as stated, that they were planning offering
data. I think they will have to, or risk their demise. The mobile
operators have been trying to sell mobile Net for a long time now but
WAP didn't do much to wow anyone. With the advent of the new,
touchscreen phones, and more in the offing, many now want mobile
access to the Net and I think that this will now take off - providing,
of course, that the price is right and that it is an open access and
not a walled garden like they peddle in Australia. It is almost a case
of pay to come into our shop. Additionally, mobile Net access in
Australia appears to be restricted to contract phones - bonkers in my
opinion! So, if done properly, mobile Net access here could be very
successful and VM would be mad not to offer it very soon.

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