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Cellular Phone Forum / Country Specific / UK Group / May 2008T-Mobile Do I need to confirm cancellation in writing?
Over the years I've had many phones from Three and always phoned in the cancellation and never found a problem. Just about to cancel an 18 month contract with T Mobile does anything think I should confirm that in writing? Ken > Over the years I've had many phones from Three and always phoned in the > cancellation and never found a problem. > Just about to cancel an 18 month contract with T Mobile does anything think > I should confirm that in writing? > > Ken Definitely. You should put anything like that in writing. I wouldn't trust any reassurances I get from any company's call centre where the conversation is of any significance. You may never have had a problem, but it's on the odd occasion that you do have a problem when you'll be grateful you've got the paperwork. I always fax such letters, using an old fashioned fax machine - cheaper than second-class post, instantaneous, and you get a delivery report which can be used in evidence if needed! >> Over the years I've had many phones from Three and always phoned in the >> cancellation and never found a problem. [quoted text clipped - 12 lines] > instantaneous, and you get a delivery report which can be used in > evidence if needed! You are right and I will do as you have suggested. Thanks Ken > Over the years I've had many phones from Three and always phoned in the > cancellation and never found a problem. > Just about to cancel an 18 month contract with T Mobile does anything think > I should confirm that in writing? ot unless you've got nothing better to do. I never have.  SignatureRegards Jon |
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