Orange Customer Service AWOL

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John McGarrigle - 28 May 2008 19:58 GMT

I've been repeatedly trying to call OCS this evening. Every time I get
through the automated menus to be put in the queue, I get cut off.
This happens nomatter which number I call, or from which phone/
provider. I've tried going through Sales on 0800 0790440, but the same
thing happens.

Anyone else having a problem?

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James Lewis - 28 May 2008 20:38 GMT

> I've been repeatedly trying to call OCS this evening. Every time I get
> through the automated menus to be put in the queue, I get cut off.
[quoted text clipped - 3 lines]
>
> Anyone else having a problem?

It does do this rather often.

I've found that if i withold my number it cuts me off; if I call back
not witholding it tends to work. Whether thats just co-insidence or
not I don't know??

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Steve Terry - 28 May 2008 20:43 GMT

Yes, then if you are lucky between 8am and 10pm you might get an India CS
who has no idea at all.

Fortunately the exec office is still handling complaints.
(poor bastards must be snowed under, they are still sorting out mine)

Orange executive office
executive.office@orange.co.uk
50 George Street
LONDON
W1U 7DZ
020 7984 1886
020 7984 1602

Steve Terry

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