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Cellular Phone Forum / Country Specific / UK Group / July 2009MoneySavingExpert - pay to receive voicemail when roaming?
In the latest MSE e mail, there's a bit about roaming charges and that you will get charged to *receive* voicemails and then again to listen to them. I've never been charged to receive a voicemail on my Orange contract Is he wrong, (which is unusual)?  SignatureJ B > In the latest MSE e mail, there's a bit about roaming charges and that you > will get charged to *receive* voicemails and then again to listen to them. > > I've never been charged to receive a voicemail on my Orange contract > > Is he wrong, (which is unusual)? You usually get charged twice - once to receive the call abroad and again to divert the call back to your voicemail in the UK when you do not answer the call so it can be very expensive! > You usually get charged twice - once to receive the call abroad and > again to divert the call back to your voicemail in the UK when you do > not answer the call so it can be very expensive! Well, that's *never* happened to me. SignatureJ B : You usually get charged twice - once to receive the call abroad and : again to divert the call back to your voicemail in the UK when you do : not answer the call so it can be very expensive! Is this not now an urban myth! Orange (at least) sorted this out years ago and it just won't happen on their network. I had assmumed that the others would be the smae! > In the latest MSE e mail, there's a bit about roaming charges and that you > will get charged to *receive* voicemails and then again to listen to them. > > I've never been charged to receive a voicemail on my Orange contract > > Is he wrong, (which is unusual)? Worth explaining a bit about how voicemail works - basically it's a call divert. When you divert a call your handset pays for the diverted leg of the call, but when you're in the UK you don't get charged for diverting to voicemail. When you're abroad you do get charged for the diverted leg of the call, including if it gets diverted to voicemail. Hence a call coming out to you in France which you divert to voicemail will then go back to the UK, hence you are getting charged while that call is in progress and the person is leaving a voicemail message. If you actually want to listen to that message you make a call back your voicemail number, which is a UK number, so you pay again. The lesson here is disable your voicemail service before you leave the UK. SignatureRegards Jon > When you're abroad you do get charged for the diverted leg of the call, > including if it gets diverted to voicemail. Well, if you say so. :-) Maybe it's never happened to me then. > If you actually want to listen to that message you make a call back your > voicemail number, which is a UK number, so you pay again. That *has* happened to me, when I got off the plane > The lesson here is disable your voicemail service before you leave the > UK. So, that's now what I do. My message says summat like 'I'm not gonna answer this coz Orange charge me too much, send a text' :-) SignatureJ B > In article <7b3qtrF21pb0...@mid.individual.net>, j...@invalid.com says... > [quoted text clipped - 24 lines] > Regards > Jon Orange and Vodafone don't have the divert charge when abroad. Orange have never as far as I know, and since Vodafone upgraded their voicemail systems a year or so ago they too no longer charge. As for the other networks you pay once for incoming to your handset and once outgoing to voicemail for each call that diverts. > Worth explaining a bit about how voicemail works - basically it's a call > divert. When you divert a call your handset pays for the diverted leg of > the call, but when you're in the UK you don't get charged for diverting > to voicemail. How does that work if your handset is switched off? Is the divert registered at whatever (foreign) network the handset was last seen at? Or does voicemail when the handset is on (using the handset's settings of wait-N-rings, divert-straightaway, whatever) differ from when it is off? Is this state then stored in the network somewhere - at your network, or at the foreign network? If it's at your network, why can't it just divert without an international round-trip? Theo Hi there, I work for Orange and might be able to help. You are not charged if a message is left on the Orange answer phone however you are charged to retrieve the message. Details of the charge can be found on www.orange.co.uk/international. Kind regards, Jonathan Orange Response Tea -- Orange Response > Hi there, I work for Orange and might be able to help. It's no good fishing for sympathy Steve Terry > > Hi there, I work for Orange and might be able to help. > > > It's no good fishing for sympathy You really don't like Orange, do you? :-) >> > Hi there, I work for Orange and might be able to help. >> > >> It's no good fishing for sympathy > > You really don't like Orange, do you? :-) I don't like what FT Orange has become, with good reason Steve Terry >> You really don't like Orange, do you? :-) > > I don't like what FT Orange has become, with good reason Yes, but as a long time respected member of this group, your constant 'Orange Bashing' is becoming rather boring. IMHO etc! SignatureJ B >>> You really don't like Orange, do you? :-) >> [quoted text clipped - 5 lines] > IMHO etc! > J B When FT Orange stops deserving it, then obviously they'll be nothing to bash Steve Terry > Hi there, I work for Orange and might be able to help. > > You are not charged if a message is left on the Orange answer phone, > however you are charged to retrieve the message. Details of the charges > can be found on www.orange.co.uk/international. Well, that's what I said originally Can someone tell MSE that they are wrong? SignatureJ B >> Worth explaining a bit about how voicemail works - basically it's a call >> divert. When you divert a call your handset pays for the diverted leg of [quoted text clipped - 10 lines] > > Theo As usual with the mobile telcos, the charges are surrounded in mystery. Some do, some don't. Maybe they do, maybe they don't. Am I going to regret this call? Probably. Signature-- >> In the latest MSE e mail, there's a bit about roaming charges and that >> you [quoted text clipped - 13 lines] > including if it gets diverted to voicemail. Hence a call coming out to > you in France which you divert to voicemail will then go back to the UK, That is completely wrong. The voicemail handling and diversion is handled in the UK, so when there is no answer abroad, the system in the "UK" diverts to the "UK" voicemail. If you are claiming a company in France then charges for the call from the UK to France to be diverted back to the UK then this is a con. It doesn't work like that ! > hence you are getting charged while that call is in progress and the > person is leaving a voicemail message. So a company in the UK that can not get any answer abroad is charging for a call to divert to the UK answering system! > If you actually want to listen to that message you make a call back your > voicemail number, which is a UK number, so you pay again. Which makes a nonsense of what you have said already, I am glad you agree that the voicemail is in the UK. > The lesson here is disable your voicemail service before you leave the > UK. No, the lesson is to learn how it works and how to challenge mobile companies that attempt this con in order to get money from customers that (like yourself) do not fully understand what happens. >> Worth explaining a bit about how voicemail works - basically it's a call >> divert. When you divert a call your handset pays for the diverted leg of [quoted text clipped - 10 lines] >charges for the call from the UK to France to be diverted back to the UK >then this is a con. It doesn't work like that ! Completely wrong? This is what T-Mobile has to say on the subject: <http://www.t-mobile.co.uk/services/going-abroad/using-phones-abroad/set-up-your- phone/> SignatureRoger > >> Worth explaining a bit about how voicemail works - basically it's a call > >> divert. When you divert a call your handset pays for the diverted leg of [quoted text clipped - 17 lines] > -- > Roger Clive, your completely wrong. Both T-Mobile and O2 customers have their own personal voicemail number (essentially another mobile number). Calls are diverted to this number free of charge when in the UK but when abroad your charged to send the call out to the foreign country and once again to call back to voicemail. This is not incorrect - the T-Mobile website states it and I know from experience that on O2 you do get charged. Orange and Vodafone do things differently in that they don't issue individual mailbox numbers to their customers. I'm not 100% sure how Vodafone manage their no charge diverting but if anyone has rung a Vodafone mobile that's abroad, you'll notice you do not get the foreign ring. Instead its a slightly higher pitched and faster UK-style ring. I think that possibly when ringing a Vodafone you get connected to a gateway as it were, in the UK. That in turn contacts the mobile abroad (your just hearing a 'fake ring') Then after x seconds the gateway stops contacting the mobile and transfers you to voicemail. (If a Vodafone customer has voicemail disabled the caller hears the foreign ring sound for the country the person is in). Either way, on or off with Vodafone, no charges. > In the latest MSE e mail, there's a bit about roaming charges and that you > will get charged to *receive* voicemails and then again to listen to them. > > I've never been charged to receive a voicemail on my Orange contract > > Is he wrong, (which is unusual)? Oh yes, the same man that advised people to pay extra for a fixed electric/gas contract when people only had to change to a cheaper supplier. The same man who advised everyone to invest in a bank in Nigeria...a safe bank to tie up your savings. Matryn lewis admitted on breakfast TV he was often wrong in the advice he give out. He will base his advice on who his sponsors are and how much he gets. That might be why he told everyone to invest in a bank that probably didn't exist, because he made money from saying it. The site and advertising he does is a business, it is not impartial in any way - but the sheep follow him and will not say a word when he is wrong. If you wnt to question what Martyn lewis claims - ask him. You will not get any sensible answer if he was paid to give people certain product promotion. |
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