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Cellular Phone Forum / Country Specific / UK Group / December 2003Roaming confusion
I'm really confused by this whole roaming cost thing so hopefully one of you nice people could clear some things up for me. If my phone allows international roaming and I am now abroad and fully connected to the foreign network... 1) If I am called and I do not answer, or no coverage etc and voicemail divert is on then I am charged for the call from the UK to me and then from me back to voicemail? 2) If voicemail is deactivated and I don't answer the phone or am unavailable etc are there any charges? Or are they only applicable on termination? 3) Do I pay for UK -> me text message cost? 4) If I use my phone to always divert to voicemail. Is that an unconditional divert and so a caller goes straight to UK voicemail and so no extra charges for me? 5) When abroad if my phone is non-international activated or not turned on then it is as if I am still in UK? The minute (second?) the phone latches onto a foreign network then all calls will go abroad until I am re-registered onto a UK network? So large voicemail bills possible. If 2 works, then I guess safest thing is to ensure lowest call costs is to set up an approved "whitelist" or to screen all calls manually. It should all be pretty straightforward I'm sure but I just don't seem to be able to clear it in my mind :-( > 1) If I am called and I do not answer, or no coverage etc and voicemail > divert is on then I am charged for the call from the UK to me and then from > me back to voicemail? i) If you are called and you just don't answer you are charged for both legs of the call ii) If you are called and your phone is out of coverage but still "signed in" to the foreign network you are charged for both legs of the call. This happens when you go out of the service area for short periods (travelling on uderground trains etc iii) If you are called and your phone is switched off (and was switched off whilst in coverage) you are usually not charged as your phone will have "signed off" the network when it was turned off and handed back to your home network > 2) If voicemail is deactivated and I don't answer the phone or am > unavailable etc are there any charges? Or are they only applicable on > termination? Only usually applicable on termination. There is not usually any charged involved in playing a recorded announcement > 3) Do I pay for UK -> me text message cost? Not usually. There used to be a few exceptions (Russia used to be one), not sure if there still are? > 4) If I use my phone to always divert to voicemail. Is that an unconditional > divert and so a caller goes straight to UK voicemail and so no extra charges > for me? Yoes that is an unconditional divert and as such there should be no chage as it will be handled completely by your home network > 5) When abroad if my phone is non-international activated or not turned on > then it is as if I am still in UK? The minute (second?) the phone latches > onto a foreign network then all calls will go abroad until I am > re-registered onto a UK network? So large voicemail bills possible. To be safe use an unconditional divert to voicemail. > If 2 works, then I guess safest thing is to ensure lowest call costs is to > set up an approved "whitelist" or to screen all calls manually. Caller ID doesn't always work on foreign networks so you may have difficulty doing this! > It should all be pretty straightforward I'm sure but I just don't seem to be > able to clear it in my mind :-( Hope this has been of some help! Paul > i) If you are called and you just don't answer you are charged for both > legs [quoted text clipped - 4 lines] > on > uderground trains etc Blooming heck! That is terrible! I think if I go abroad, the phone will be staying at home. I would have assumed that no answer with no voicemail means no charge and that would have stung! I mean, if someone just keeps trying to get in touch surely that equals a huge bill? Sounds like the only way to ensure call charges have no nasty surprises is to have unconditional diverts turned on. At least then there would be some form of contact available. Looking at o2 seems received texts are free and sent ones have a standard price rate so not that bad all told, well could have been worse! Actually bit miffed on Guernsey, Jersey, Isle of Man charges as I thought those were part of the UK? Now just need to check if Northern Ireland use is all from inclusive minutes. It has been of help, thank you! I don't know why anyone would want to roam unless they are rolling in cash. > > i) If you are called and you just don't answer you are charged for both > > legs [quoted text clipped - 9 lines] > no charge and that would have stung! I mean, if someone just keeps trying to > get in touch surely that equals a huge bill? Sorry i just read what i wrote and it wasn't very clear. What i meant was: i) If you are called and you just don't answer ***and the call goes to your voicemail *** you are charged for both legs of the call ii) If you are called and your phone is out of coverage but still "signed in" to the foreign network ***and the call goes to voicemail*** you are charged for both legs of the call. Paul >1) If I am called and I do not answer, or no coverage etc and voicemail >divert is on then I am charged for the call from the UK to me and then from >me back to voicemail? Yes >2) If voicemail is deactivated and I don't answer the phone or am >unavailable etc are there any charges? Or are they only applicable on >termination? No >3) Do I pay for UK -> me text message cost? No >4) If I use my phone to always divert to voicemail. Is that an unconditional >divert and so a caller goes straight to UK voicemail and so no extra charges >for me? Yes >5) When abroad if my phone is non-international activated or not turned on >then it is as if I am still in UK? The minute (second?) the phone latches >onto a foreign network then all calls will go abroad until I am >re-registered onto a UK network? So large voicemail bills possible. Yes See http://www.mobileshop.org/roaming/answerphone.htm  SignatureIain the out-of-date hairydog guide to mobile phones http://www.hairydog.co.uk/cell1.html Browse now while stocks last! > >2) If voicemail is deactivated and I don't answer the phone or am > >unavailable etc are there any charges? Or are they only applicable on > >termination? > > No Urk! Now confused, as the other answer said costs do apply. in this mobile world, you would have thought that it would be really simple! >Urk! Now confused, as the other answer said costs do apply. The other answer must have been wrong, then. It voicemail is off, and someone calls your phone when you are roaming, and it is off or out of coverage, you will be charged for the divert leg for the duration of the call. There is no call duration, and so there is no charge. SignatureIain the out-of-date hairydog guide to mobile phones http://www.hairydog.co.uk/cell1.html Browse now while stocks last! > >Urk! Now confused, as the other answer said costs do apply. > > The other answer must have been wrong, then. It voicemail is off, and > someone calls your phone when you are roaming, and it is off or out of > coverage, you will be charged for the divert leg for the duration of > the call. There is no call duration, and so there is no charge. Yeah, it was clarified by the guy, in this thread actually. So thanks to the two of you, I think I know what's what now, phew! > >1) If I am called and I do not answer, or no coverage etc and voicemail > >divert is on then I am charged for the call from the UK to me and then from > >me back to voicemail? > > Yes It depends on where you set the divert up. If you set it up before leaving the UK then no otherwise both legs. >It depends on where you set the divert up. If you set it up before leaving >the UK then no otherwise both legs. No, it makes no difference at all where you set it up: conditional diverts are charged for both legs. SignatureIain the out-of-date hairydog guide to mobile phones http://www.hairydog.co.uk/cell1.html Browse now while stocks last! > >It depends on where you set the divert up. If you set it up before leaving > >the UK then no otherwise both legs. > > No, it makes no difference at all where you set it up: conditional > diverts are charged for both legs. I stand corrected - slight confusion between this and unconditional diverts. > -- > > Iain > the out-of-date hairydog guide to mobile phones > http://www.hairydog.co.uk/cell1.html > Browse now while stocks last! >1) If I am called and I do not answer, or no coverage etc and voicemail >divert is on then I am charged for the call from the UK to me and then from >me back to voicemail? Yes Sorry - answer is NO. So long as you don't press the call answer key, the UK caller will be speaking only to your UK network voicemail, just as if you were in the UK. Should you then choose to call voicemail to collect the message, you will pay international call rates (outside UK to UK). The only time you'll pay incoming call costs is if you're on an incoming call (seems logical doesn't it). >4) If I use my phone to always divert to voicemail. Is that an unconditional >divert and so a caller goes straight to UK voicemail and so no extra charges >for me? Yes This is effectively the same question as 1 - but with a contradictory answer! >5) When abroad if my phone is non-international activated or not turned on >then it is as if I am still in UK? The minute (second?) the phone latches >onto a foreign network then all calls will go abroad until I am >re-registered onto a UK network? So large voicemail bills possible. Yes NO. Wrong again. Roaming is built into the GSM specification so the phone will probably attach to a local network in the absence of the home network. If roaming is 'activated' on your account you can make/receive calls (since the local network will register your phone as 'roamed' with the home network, and calls go through both networks). If roaming is not 'activated' you cant make or receive calls - as the home network will not allow them to pass. What would be the point in having to activate the roaming service on your account if the scenario in 5 were true?! HTH Mark >>1) If I am called and I do not answer, or no coverage etc and voicemail >>divert is on then I am charged for the call from the UK to me and then from [quoted text clipped - 5 lines] >caller will be speaking only to your UK network voicemail, just as if you >were in the UK. Why the hell do idiots like you post totally incorrect answers as if they know what they are talking about? For a conditional divert to voicemail, the call goes to the roamed-to network, and if it can't be delivered, it is diverted back to the UK voicemail. Both legs are charged to the user. It may not seem fair, but that's what happens. Most of your other comments are equally wrong SignatureIain the out-of-date hairydog guide to mobile phones http://www.hairydog.co.uk/cell1.html Browse now while stocks last! I checked this point and you are indeed right, I was wrong. And yes, it is unfair. My other comments though are I believe correct. Please re-read the above and notice the absence of insults to you, like 'idiot'. Rude ignoramus, yes, idiot, no. >Please re-read the above and notice the absence of insults to you, like >'idiot'. > >Rude ignoramus, yes, idiot, no. It is one thing posting incorrect information: we all make mistakes from time to time. It is entirely different "correcting" a correct posting with an incorrect comment. I would prefer to think of it as the act of an idiot than of someone who maliciously chooses to mislead and anachronize. However, if it upsets you so much, I apologise. Please check you facts before "correcting" accurate postings in future. SignatureIain the out-of-date hairydog guide to mobile phones http://www.hairydog.co.uk/cell1.html Browse now while stocks last! >chooses to mislead and anachronize I didn't actually write that, but my spoil chicken thinks I meant to. SignatureIain the out-of-date hairydog guide to mobile phones http://www.hairydog.co.uk/cell1.html Browse now while stocks last! |
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