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Cellular Phone Forum / Country Specific / UK Group / December 2003

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Orange vs O2

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Stephen B - 31 Dec 2003 17:38 GMT
Hi All,

I am STILL looking at buying two Pay Monthly phones for my wife and I. There
has been a number of people mentioning on this newsgroup that O2 offer the
best Online Tarrifs around, but I have not yet seen any better than the
online Square deals with Orange.

     calls to any network anytime      cost per month
     120 minutes     30 free texts     £15 (save £12)
     120 minutes     250 free texts     £25 (save £17)
     200 minutes     500 free texts (6000 per year)     £30 (save £33)
     400 minutes     500 free texts (6000 per year)     £50 (save £33)

The £30 per month will suit me just fine here although 500 texts is probably
twice as much as i need, but is there a better solution for me?

The £25 per month would suiot my wife.

The only problem I am finding with Orange is that they have the worlds worst
customer care and the worst selection of new phones on planet earth, unless
you go into an Orange shop where you can have a whole range of phones but no
square deals as outlined above!!

Help me please oh knowledgable ones.

Regards and Happy New Year,

Stephen.
firedragonuk@hotmail.com - 31 Dec 2003 17:56 GMT
>       calls to any network anytime      cost per month
>       120 minutes     30 free texts     £15 (save £12)
[quoted text clipped - 5 lines]
> probably
> twice as much as i need, but is there a better solution for me?

o2 online 200 costs £30 (so same as orange), 500 texts a month (same as
orange except but o2 include mms where 4 sms = 1 mms and I don't think
orange do), 500 wap minutes a month, 0.5MB gprs a month, minutes on this
tariff roll over, I think for a one month, orange do not rollover. o2
include 0845/0870/0844 (orange do not include these). o2 include 0800 in
inclusive minutes where as orange 0800 is totally free I think, but I don't
think orange allow 0800 data for free whereas on o2 it is all out of your
minutes.

Also orange deal appears to be promotional and for one year only, when the
price goes up and you appear to lose the free texts.

For my needs, o2 tariffs are better than orange.
Steve Terry - 31 Dec 2003 18:05 GMT
> >       calls to any network anytime      cost per month
> >       120 minutes     30 free texts     £15 (save £12)
[quoted text clipped - 14 lines]
> think orange allow 0800 data for free whereas on o2 it is all out of your
> minutes.

Yes 0800 calls (not data) are free on Orange, which means you can use a
Calling Card to make your calls to landlines at 2p per min all times,
saving your inc mins for calling mobiles, controllability that O2 can't offer.

Steve Terry
firedragonuk@hotmail.com - 31 Dec 2003 18:35 GMT
> Yes 0800 calls (not data) are free on Orange, which means you can use a
> Calling Card to make your calls to landlines at 2p per min all times,
> saving your inc mins for calling mobiles, controllability that O2 can't
> offer.
>
> Steve Terry

It appears you cannot change your Orange package without losing the square
deal? On o2 it is possible to switch between the tariffs with no problems
that I can see.
Is voicemail free on Orange?

As for the calling card thing, that is useful I am sure, not that I would
ever use it as I have a BT line for landline calls and offpeak is 6p per
hour. 200 minutes a month also seems to do me quite well :-) Considering,
though, that Orange appear to be removing things at a seemingly high rate,
is it likely the free 0800 will last?

But if, like me, you value being able to use some non-geographic and use mms
then o2 is a better deal.

Unless I am missing something, the only thing Orange do better are the free
0800, but perhaps they have lower call costs once the minutes run out? Or
international is better value?
Steve Terry - 31 Dec 2003 18:47 GMT
<snip>
> Unless I am missing something, the only thing Orange do better are the free
> 0800, but perhaps they have lower call costs once the minutes run out? Or
> international is better value?

Free Orange 24/7 CS is probably the biggest difference / advantage,
over O2 onlines non existent and expensive CS.

Also you can get cheap international using a CC on the free 0800,
e.g. US for 3p per min

Steve Terry
Stephen B - 31 Dec 2003 18:50 GMT
> Unless I am missing something, the only thing Orange do better are the free
> 0800, but perhaps they have lower call costs once the minutes run out? Or
> international is better value?

Thanks guys, ok I've had a look on the O2 website and they have as cr*p a
selection of phones as Orange do. Is their website used to knock out all the
phones they can't sell on the high street. Can i get the same Tarrif in an
O2 store as i can online ?

This is the eternal problem i have had with Orange; they have all the new
phones at great prices in the high street store (I'm looking for a good
bluetooth but not X70 or 6310i) but they will not do you the same square
deal as you can get online.

Conversely, i can get the online square deal of choice but the phone choice
is shocking.

Stephen.
firedragonuk@hotmail.com - 31 Dec 2003 18:59 GMT
> Thanks guys, ok I've had a look on the O2 website and they have as cr*p a
> selection of phones as Orange do. Is their website used to knock out all
[quoted text clipped - 12 lines]
>
> Stephen.

Perhaps that's part of the cost saving to be able to offer what they do? Not
that I think they are really giving as good an offer as they imply.
I mean, doesn't a text only cost them 1p? How much does cross-net cost them?

What has been said is true with regards to cust. service. Orange is no doubt
cheaper and faster but if all is going well you may never need it. I am
trying to show there are advantages to both provider, and I have had good
use of the o2 offering.

Good luck!
Gordon Brown - 31 Dec 2003 19:08 GMT
> o2 online 200 costs £30 (so same as orange), 500 texts a month (same as
> orange except but o2 include mms where 4 sms = 1 mms and I don't think
[quoted text clipped - 4 lines]
> think orange allow 0800 data for free whereas on o2 it is all out of your
> minutes.

My O2 online tariff does not allow me to rollover my unused minutes or the
unused text allowance.
firedragonuk@hotmail.com - 31 Dec 2003 19:10 GMT
> My O2 online tariff does not allow me to rollover my unused minutes or the
> unused text allowance.

Only online 200 rollsover and only on voice minutes.
 
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