Home | Contact Us | FAQ | Search & Site Map | Link to Us
Sign In | Join | Other 45 Sites in Network
Home
Discussion Groups
General
General TopicsGSMBluetooth
Providers
AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizon
Manufacturers
EricssonNokiaMotorola
Country Specific
Australian GroupUK Group
Related Topics
PocketPCPalmMore Topics ...

Cellular Phone Forum / Country Specific / UK Group / May 2004

Tip: Looking for answers? Try searching our database.

Orange Care - Will I have to pay if I end contract early?

Thread view: 
Enable EMail Alerts  Start New Thread
Thread rating: 
Jeff Fox - 31 May 2004 18:48 GMT
I've had a mobile from Orange for 6 months or so and have had a few issues
with OCS on another contract and seem to be getting some difficulty with
this one.

I bought the phone at Phones4u in Dec and decided to take out Orange Care. I
wasn't told at the time that if I signed up, I was tied in to the insurance
for 12 months. This might not have been a problem but my work recently
banned camera phones so I had to change handsets.I purchased one sim-free
and phoned OCS to tell them to see if my new handset was covered. They told
me it wasn't so I asked to cancel the insurance. This is when they told me
that I couldn't. Needless to say, I'm not happy with paying for something
that they're telling me won't cover my phone. I've complained till I'm blue
in the face but always get told "I'll look into it and call you/get someone
to call you back" so I suspect that may be going nowhere.

The question is, as I'm now out of my tie-in with Orange, I can change down
to HS Data (or whatever it's called) and pay off the remaining contract at
£10 per month, would I also have to pay off the insurance too?It would seem
a tad unfair as they're not actually insuring anything.

So, in a nutshell, will I have to pay:

a) - £10 per month for remainder of contract

or

b) - £10 + £5 per month for remainder of contract

Thanks

Jeff
Joe O'Hara - 31 May 2004 18:51 GMT
> I've had a mobile from Orange for 6 months or so and have had a few issues
> with OCS on another contract and seem to be getting some difficulty with
[quoted text clipped - 27 lines]
>
> Jeff

Well, technically the insurance will still be covering the original
phone, even if that's not the one you're using... so, from their point
of view, they are still providing an insurance service.

I'd then guess that you'll have to keep paying the £5 insurance every month.
Jeff Fox - 31 May 2004 19:14 GMT
<snip>

> > So, in a nutshell, will I have to pay:
> >
[quoted text clipped - 13 lines]
>
> I'd then guess that you'll have to keep paying the £5 insurance every month.

Thanks for the reply. I've been trying to find the Care T's and C's on their
website. Can't find the one that must have come with my phone (though
technically I guess they must have been included). Anybody got a helpful
link?

Ta

Jeff
Charlie Mitchell - 31 May 2004 21:52 GMT
>Thanks for the reply. I've been trying to find the Care T's and C's on their
>website. Can't find the one that must have come with my phone (though
[quoted text clipped - 4 lines]
>
>Jeff

I had exactly the same problem with Orange.  I received a customer
service call shortly after connecting my new phone and was offered the
Orange care for £5 a month.  The bloke never told me once that once I
had accepted this "Optional" insurance that I would be stuck with it for
12 months, nor did he mention the fact that the excess on Orange care
was now £15 compared to £0 which is what it was going up from.

I found that screaming and shouting and basically carrying on alarmingly
on the phone finally got them to remove it from the account.  I quoted
things like how can you make "Optional" insurance mandatory, especially
when they don't tell you that by taking it, you're then stuck with it
for 12 months.  Shout at them, carry on, ask to speak to supervisors and
refuse to get off the phone until they put you through to the insurance
department.  This is what finally got them to remove it for me 6 months
on into the contract, I think they were so sick of hearing me carry on
about it they just removed it.  Also threaten to write to the insurance
ombudsman and also to GISC (www.gisc.co.uk).  Every complaint GISC
receive and uphold they fine the insurance company a minimum of £500.
The 2nd rule under GISC is that if a customer asks to speak to a
supervisor, they must be put straight through, not offered a callback,
not fobbed off and passed about, they have to be put through to a
supervisor otherwise they have just broken the 2nd rule of GISC which is
an instant fine.

Hope this is of some help!
Signature

Charlie Mitchell.
To reply remove the spamtrap.

Jon - 31 May 2004 22:11 GMT
jeff_fox@despammed.com had a brainwave and did spout the following:
> Thanks for the reply. I've been trying to find the Care T's and C's on their
> website. Can't find the one that must have come with my phone (though
> technically I guess they must have been included). Anybody got a helpful
> link?

It's down to P4U for not explaining the T&C's, but they could argue that
it's down to you for not reading the T&C's.

Either way you'll be paying £10 + £5 per month to cancel your contract.
Signature

www.unlockingshop.co.uk
T610 unlock/unbrand/upgrade - £15

dd - 31 May 2004 19:24 GMT
> The question is, as I'm now out of my tie-in with Orange,
> I can change down to HS Data (or whatever it's called)
[quoted text clipped - 14 lines]
>
> Jeff

If I remember correctly you can get out of the 12 months of Orange Care by
totally cancelling your contract. You will have to pay the remaining £10/month
until the end of your 12 months but as long as your contract ends you wont have
to pay Orange Care.
Jeff Fox - 31 May 2004 20:22 GMT
> > The question is, as I'm now out of my tie-in with Orange,
> > I can change down to HS Data (or whatever it's called)
[quoted text clipped - 19 lines]
> until the end of your 12 months but as long as your contract ends you wont have
> to pay Orange Care.

Thanks for the replies. I finally answered my own question with some
searching through the T's and C's.

     9.7   You may terminate Orange Care on or after the minimum term by
giving not less than 10 days notice before a bill date. As a concession, if
you are also terminating your Orange account then you may terminate Orange
Care within the minimum term and it will not be necessary for the notice to
expire on your bill date but in such event you will not be entitled to a
refund of any premiums paid.

Sounds a tad silly that I have to terminate my contract to get out of care
but if it means I'll be able to get a new phone with reasonable insurance
then I'll be happy.

Thanks for the help.

Jeff
 
Sign In
Join
My Latest Posts
My Monitored Threads
My Blog
My Photo Gallery
My Profile
My Homepage

Start New Thread
Enable EMail Alerts
Rate this Thread



©2008 Advenet LLC   Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.