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Cellular Phone Forum / Providers / Verizon / October 2006New Phone Replacement
I got a new phone from Verizon store with two years contract one week ago. Yesterday, I damaged my phone. I still can use it to male calls, but camera lens is cracked. Is anyway I can get free replacement for the damaged phone, since I have it only for one week? >I got a new phone from Verizon store with two years contract one week > ago. Yesterday, I damaged my phone. I still can use it to male calls, > but camera lens is cracked. Is anyway I can get free replacement for > the damaged phone, since I have it only for one week? If you have purchased all-risk insurance, no problem (less deductible, of course). If not, why would you expect someone else to pay for your carelessness/negligence? Doug > >I got a new phone from Verizon store with two years contract one week > > ago. Yesterday, I damaged my phone. I still can use it to male calls, [quoted text clipped - 8 lines] > > Doug Just because I am Verizon customer for last 12 years and $150 for the company worth less then a penny for my budget. But thank you for your reply. Val75 >> >I got a new phone from Verizon store with two years contract one week >> > ago. Yesterday, I damaged my phone. I still can use it to male calls, [quoted text clipped - 11 lines] >Just because I am Verizon customer for last 12 years and $150 for the >company worth less then a penny for my budget. Why should the length of time you've been with VZW be a deciding factor in your sense of entitlement? If you can still make and receive calls, why not just live with it. Or buy a replacement off of eBay. > >> >I got a new phone from Verizon store with two years contract one week > >> > ago. Yesterday, I damaged my phone. I still can use it to male calls, [quoted text clipped - 16 lines] > receive calls, why not just live with it. Or buy a replacement off of > eBay. Wow! eBay? What is that? Insurance company? >> Why should the length of time you've been with VZW be a deciding >> factor in your sense of entitlement? If you can still make and [quoted text clipped - 3 lines] >Wow! >eBay? What is that? Insurance company? No, it's an alternative for people who break their phones and didn't buy insurance. Check into it. I'm with you Val. This whole phone buying and insurance is a scam. Phones cost too much retail and the discount you get from Verizon for a two-year contract is totally too much work. The deductible is $50 each time for the $4.99 a month "insurance" and they will dump you if you use it twice within two years. If you have a Motorola you can have them repair it for $75 no matter what is wrong with it. No limit on the amount of times you need to fix it. Verizon will not tell you this. When we asked Verizon at the store if you could repair a brand new phone that had physical damage they said NO and that we would have to buy a new phone at retail price. Flat out lie. Here's the form: http://direct.motorola.com/hellomoto/Motosupport/source/Repairform.asp Make sure you call them first though as the process is not fast and you need to make sure they know ahead of time that you will need "out-of-warranty" service. That will speed things up. See your manufacturer if not Motorola, If you use your phone for heavy business use and can't be out of pocket you need the "insurance" as that buys you the fast turnaround. I just always save an old phone as a spare now so I can use the service option and not get scammed by Verizon for the 5-buck a month. Let's face it. Cell phones should be available for purchase at retail prices that are really market driven and you should be able to go to your nearest Best Buy and pick one up at a reasonable price any time you want without a contract scam. Then you could negotiate for cheaper cellular service prices because you weren't always stuck with two-year contract or forced to pay the $175 cancel fee. They'd be more worried that you would leave and their service would be better and pricing would be even more favoring the consumer. >>> I got a new phone from Verizon store with two years contract one week >>> ago. Yesterday, I damaged my phone. I still can use it to male calls, [quoted text clipped - 13 lines] > reply. > Val75 > Let's face it. Cell phones should be available for purchase at retail > prices that are really market driven and you should be able to go to your > nearest Best Buy and pick one up at a reasonable price any time you want > without a contract scam. Your wish will come true. Eventually. You are probably too young to remember when you were not allowed to purchase your own home phone (wired) and hook it up to baby bell equipment in your house. It as against the damn law! Now, of course, home phones (wired or radio phones) are available everywhere and the phone company allows you to hook them up, no problem. Cell phones will follow. But it'll be a while, I think. -Frank >> Let's face it. Cell phones should be available for >> purchase at retail prices that are really market driven [quoted text clipped - 10 lines] > to hook them up, no problem. Cell phones will follow. But > it'll be a while, I think. They're not? Or are the black helicopters keeping the prices falsely inflated when you buy directly from the manufacturers? So the Cell providers can give you heavy discounts and sell them to you at a LOSS? (It's on the public books. They expense subsidized phones. Selling discounted phones costs them money.) And once you have service you are free to buy your replacements and upgrades anywhere you want with no contractural impact. (This is true for VZW but not other carriers.) "This whole phone buying and insurance is a scam. Phones cost too much retail and the discount you get from Verizon for a two-year contract is totally too much work." And then there is the entitlement thing. The OP's argument comes down to "They have a lot of money and I don't. They should give me some.". " and $150 for the company worth less then a penny for my budget." And $150 in your budget is worth less than a penny for the homeless guy on the corner. You should give him your car. -Quick > They're not? Or are the black helicopters keeping the prices > falsely inflated when you buy directly from the manufacturers? Well, you inserted a whole bunch of stuff form the OP that I did not comment on. Mainly because I didn't agree with it, but felt no need to rebut it. I deleted that stuff. Basically I agree with your comments. However, in general, I believe there are a whole lot more conditions buying cell phones today than there will be in the future. Especially in the contract arena. One day, just like with the land line carriers, phones will be a dime a dozen and there will be no contracts or no cancellation fees. Just like the land line folks, cell phone carriers will just be happy to have you as a customer - month to month. Remember paying for dial up Internet by the minute? I do. All things technology related will change for the better and become cheaper and routine commodities. Eventually. I bought my first hand held calculator for $30 - probably eqivilent to around $300 today. VZW itself has greatly improved service and lowered prices (per minute) over the last few years. And they'll keep doing it. As will other carriers. Now that almost everybody has a cell phone everything about cell phones and carriers will become better and cheaper. Before you respond about how I kind of hijacked this thread and how I am basically talking out of my xss, I'll give it to you. you're right. But this is my opinion. -Frank > I'm with you Val. This whole phone buying and insurance is a scam. > Phones cost too much retail and the discount you get from Verizon for a > two-year contract is totally too much work. I would like to agree with you but have you actually seen numbers that would validate that phones aren't subsidized? > The deductible is $50 each time for the $4.99 a month "insurance" and > they will dump you if you use it twice within two years. If you have a [quoted text clipped - 3 lines] > repair a brand new phone that had physical damage they said NO and that > we would have to buy a new phone at retail price. Flat out lie. Sure they do. It was offered as an option to too friends. In one case it worked out but took 5 weeks. In the other case they claimed the phone had water damage when they returned it over a month later. > Here's the form: > http://direct.motorola.com/hellomoto/Motosupport/source/Repairform.asp [quoted text clipped - 37 lines] >> reply. >> Val75 >Just because I am Verizon customer for last 12 years and $150 for the >company worth less then a penny for my budget. But thank you for your >reply. >Val75 Damnit, I've been paying my bank $210 a month for the last 4 years, and yesterday I rammed my car into a wall. It's totalled. I don't have insurance, and my friggin bank tells me I'm screwed. Why don't they value me as a customer and replace my car for free? > >Just because I am Verizon customer for last 12 years and $150 for the > >company worth less then a penny for my budget. But thank you for your [quoted text clipped - 6 lines] > I don't have insurance, and my friggin bank tells me I'm screwed. Why > don't they value me as a customer and replace my car for free? Thank you all, who understood that all I needed was an advice how to replace my phone, for your valuable comments. For all other lonely yappers, My local Verizon store replaced my damaged phone with brand new one without any questions or problems. And appologized for the inconvenience. "val75" <vadim75@yahoo.com> wrote in message <snip> > For all other lonely yappers, LOL. Good one val. Ed >> >Just because I am Verizon customer for last 12 years and $150 for the >> >company worth less then a penny for my budget. But thank you for your [quoted text clipped - 13 lines] > damaged phone with brand new one without any questions or problems. And > appologized for the inconvenience. Great-- so now they'll probably raise my rates to pay for it. On second thought, maybe not. They probably just gave you a "refurbished" (read used) phone-- which likely used to belong to some guy who recently died from a contagious disease. No doubt they took it back from his wife and gave her a refund because they felt sorry for her-- recently widowed and all ;-) Doug >> For all other lonely yappers, My local Verizon store replaced my >> damaged phone with brand new one without any questions or problems. And [quoted text clipped - 7 lines] >gave her a refund because they felt sorry for her-- recently widowed and all >;-) I wonder what lie he had to tell them to explain how his phone got broken. "Uh, your worthless leather case opened by itself and let my phone fall out!" "I took a picture of a really ugly girl, and the lense shattered all by itself." "I swear, it was broke when I got it!" > For all other lonely yappers, My local Verizon store > replaced my damaged phone with brand new one without any > questions or problems. And appologized for the > inconvenience. Gees, that's a thread killer. Larry already had his lawyer engaged. -Quick >>> Just because I am Verizon customer for last 12 years and $150 for the >>> company worth less then a penny for my budget. But thank you for your [quoted text clipped - 12 lines] > damaged phone with brand new one without any questions or problems. And > appologized for the inconvenience. Yeah, Sure they did. |
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