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Cellular Phone Forum / Providers / Verizon / November 2006

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Sometimes customer service isn't

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clifto - 24 Oct 2006 19:24 GMT
I just got my second telemarketing call from Verizon Wireless on my
landline phone. I called them to complain about it and give them a chance
to put me on their own do-not-call list. I'm on the national DNC list,
but VZW is using the gaping loophole in the law that allows them to phone-
spam people who do business with them; like most businesses, they don't
have the intelligence to realize that being on the DNC list means I don't
want to get THEIR calls either.

I was polite but insistent. The woman did some various checking, including
asking me for an account password. After asking a lot of silly questions,
she finally found an excuse not to stop phone-spamming me; the account
isn't in my name, and even though my wife has done everything in her
power to make sure I could transact any and all account-related business,
the customer service clone said she couldn't get this done without hearing
from the account holder.

Not only that, but the way the clone was going to do it was to remove the
"can be reached at" telephone number from the account, which doesn't sound
at all appropriate. If the clone is to be believed, they don't have their
own DNC list.

I told her that in a short time when our contract is up, we'll be considering
service offerings from other companies. Then I hung up.

Of course I called back after I cooled off and got someone more reasonable
who promised to get me onto the VZW DNC list. But one has to wonder where
they get some of their customer service people.

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Steven J. Sobol - 24 Oct 2006 20:18 GMT
> I told her that in a short time when our contract is up, we'll be considering
> service offerings from other companies. Then I hung up.
>
> Of course I called back after I cooled off and got someone more reasonable
> who promised to get me onto the VZW DNC list. But one has to wonder where
> they get some of their customer service people.

I had no problems with VZW in Ohio. I had problems with VZW in the Victor
Valley area of SoCal back in late 2003-mid 2004, but they didn't involve
customer service. My experience over four years with Verizon Wireless was
that yes, you do occasionally get idiots on the other end, but they're usually
pretty good. Calling back and getting a non-idiot was your best solution. ;)

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Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California     PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

Larry - 25 Oct 2006 04:11 GMT
> My experience over four years with Verizon Wireless was
> that yes, you do occasionally get idiots on the other end, but they're
> usually pretty good.

Wow...a little crack in the armor!
Teddeli - 25 Oct 2006 14:31 GMT
>> My experience over four years with Verizon Wireless was
>> that yes, you do occasionally get idiots on the other end, but they're
>> usually pretty good.
>
>Wow...a little crack in the armor!
How about a cracking your armor once in a while.
Steven J. Sobol - 25 Oct 2006 20:59 GMT
>> My experience over four years with Verizon Wireless was
>> that yes, you do occasionally get idiots on the other end, but they're
>> usually pretty good.
>
> Wow...a little crack in the armor!

Larry, exactly how the hell can you claim I never say anything bad about
Verizon? Do you even *remember* my rant from back in 2004 when I left them?

I am about the last person to claim they're perfect, but obviously that
wasn't going to stop you from taking a swipe at me.

Check your facts. I even have a redirect on my website to the relevant
thread on Google Groups.

http://stevesobol.com/goodbye_vzw/

There. Now don't start whining that you can't find the thread. I just
checked that URL and it still works.

**SJS -- T-Mobile for wireless, Charter Cable for television, internet
and landline phones... no more Verizon, and... thank $DEITY... no more
SBC either.

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Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California     PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

The Ghost of General Lee - 26 Oct 2006 00:49 GMT
>Larry, exactly how the hell can you claim I never say anything bad about
>Verizon? Do you even *remember* my rant from back in 2004 when I left them?
>
>I am about the last person to claim they're perfect, but obviously that
>wasn't going to stop you from taking a swipe at me.

I think Larry's been on a drinking binge.  He's been less coherent
than usual.
Steven J. Sobol - 26 Oct 2006 01:02 GMT

>>Larry, exactly how the hell can you claim I never say anything bad about
>>Verizon? Do you even *remember* my rant from back in 2004 when I left them?
[quoted text clipped - 4 lines]
> I think Larry's been on a drinking binge.  He's been less coherent
> than usual.

Whatever it is, he is making himself look foolish. I might give him the
benefit of the doubt since it's been close to 2 1/2 years since I made the
post...

...Naaahhh :) That thread has close to, if not over, 100 posts. He should
remember it! He remembers plenty other trivial, unimportant things. ;)

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Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California     PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

Frankster - 24 Oct 2006 23:04 GMT
> the account isn't in my name

Well... that is kind of a biggie!

-Frank
The Ghost of General Lee - 24 Oct 2006 23:33 GMT
>The woman did some various checking, including
>asking me for an account password. After asking a lot of silly questions,
[quoted text clipped - 3 lines]
>the customer service clone said she couldn't get this done without hearing
>from the account holder.

Here's an easier way to get rid of such calls.

1.  Go find a pay phone (yes, they *do* still exist) in an 'out of the
way' location, preferably one which stands little chance of being
answered if it rings.

2.  Write down the number of that phone, or if it isn't shown, call
your cell phone from the pay phone.

3.  Call VZW and give them your "new" home number.  Don't worry about
them contacting you for legitimate purposes.  If they need to contact
you, they'll call your cell or send you something in the mail.
Larry - 25 Oct 2006 04:12 GMT
> call
> your cell phone from the pay phone.

No, NO!  Call 'em from a BIKER BAR!

That's better!....(c;

They gots caller ID>....(c;

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The Ghost of General Lee - 25 Oct 2006 04:25 GMT
>> call
>> your cell phone from the pay phone.
[quoted text clipped - 4 lines]
>
>They gots caller ID>....(c;

WTF was the point of your post?  Do you even know what is being
discussed?
Larry - 25 Oct 2006 04:10 GMT
> they don't
> have the intelligence to realize that being on the DNC list means I don't
> want to get THEIR calls either.

I keep getting cellphone calls from Experian, ad nauseum, wanting to
"update my business' record on their database"...as if life, itself,
depends on Experian having my correct data.  I really tried being nice to
the various women that called the first few times it happened.  Of
course, cold calling my cellphone is illegal, as is cold calling my
cellphone NUMBER which IS on the DNC list, too.  My cellphone,
unfortunately, is my business phone listed with the tax bureaucrats who
sold it, I suppose, to Experian or anyone else who wanted it.  I quite
wasting money on phone book ads years ago as it was worthless to even be
listed...generated nothing in cash flow.

This morning, about 9AM, this lady calls from Experian, yet again,
wanting my private business data, insistently.  I told her I had tried to
get Experian to stop calling me.  She continued on reading her script and
started polling me for data.  I said it was a cellphone and I had
reported them to the FCC (what a joke that is).  As she continued to ask
me the first question on her list, yet again, I tried to make a deal with
her.....

"I'll answer Experian's survey, if you answer my survey, question for
question.", I bargained.  She asked me the question again.  I asked her
what color/size/type panties she was wearing.  She got pissed, but, true
to her slave training, asked again.  "Nope, your turn, first.  What size,
color and type of panties are you wearing.  If I have to turn over
personal data to you, YOU must also turn over personal data to me."  She
tried asking yet another question.  "Have you had an orgasm in the last 8
hours?", was my reply.  I swear she starting wheezing on that one!

If Experian calls your business, try this.  I FINALLY got them to hang up
on ME, not the other way around which didn't work at all.  (If she's
watching this, I'm still fantasizing about those panties!)

Maybe....just maybe....she wasn't wearing ANY panties!.....(c;

(By the way, this is probably NOT a good idea if you are a money
borrower.  Experian is one of the Jew bankers' bigshot lender rating
companies....who think they're a god!)  I don't borrow money, I lend it.
Steven J. Sobol - 25 Oct 2006 20:56 GMT

> I keep getting cellphone calls from Experian, ad nauseum, wanting to
> "update my business' record on their database"...as if life, itself,
> depends on Experian having my correct data.

For your business, I seriously doubt it matters, though you may want to
ensure that your (individual) Experian credit report is correct, along
with those from the other two bureaus. We got a copy of our credit report
when we went house-hunting and you'd be astounded how much incorrect crap
we had listed. (Well, maybe. Actually, we weren't surprised.)

> Jew bankers

<sarcasm>
That's right, all bankers are Jews.
</sarcasm>

Free clue to those of you who aren't Larry: "Jew" isn't an adjective. I think
that was supposed to be another slam on Jewish people (given the context it
was in), but it wasn't a very impressive one.

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Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California     PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

Ange1o DePa1ma - 25 Oct 2006 19:58 GMT
It's amazing how well the national DNC list has worked. Probably one of the
great government acts in all of history. The List has also affected the way
the few remaining illegal, semi-legal, and completely legal (thanks to
loopholes) operate.

In my experience in the post-DNC era, if you explode at the caller and shout
a few obscenities they never call back.

Now if we could only do something about those damned political phone spams.

>I just got my second telemarketing call from Verizon Wireless on my
> landline phone. I called them to complain about it and give them a chance
[quoted text clipped - 24 lines]
> who promised to get me onto the VZW DNC list. But one has to wonder where
> they get some of their customer service people.
Curtis R Anderson - 06 Nov 2006 01:51 GMT
> It's amazing how well the national DNC list has worked. Probably one of the
> great government acts in all of history. The List has also affected the way
[quoted text clipped - 5 lines]
>
> Now if we could only do something about those damned political phone spams.

Especially the ones which don't send valid caller ID. Remember to not
vote for them this Tuesday. Especially if they called your cell phone,
to try to get this on topic.
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"In Heaven there is no beer / That's why we drink it here ..."
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mailto:gleepy@gleepy.net (and others)  Yahoo!: gleepythehen

 
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