Cellular Phone Forum / Providers / Verizon / November 2006
Sometimes customer service isn't
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clifto - 24 Oct 2006 19:24 GMT I just got my second telemarketing call from Verizon Wireless on my landline phone. I called them to complain about it and give them a chance to put me on their own do-not-call list. I'm on the national DNC list, but VZW is using the gaping loophole in the law that allows them to phone- spam people who do business with them; like most businesses, they don't have the intelligence to realize that being on the DNC list means I don't want to get THEIR calls either.
I was polite but insistent. The woman did some various checking, including asking me for an account password. After asking a lot of silly questions, she finally found an excuse not to stop phone-spamming me; the account isn't in my name, and even though my wife has done everything in her power to make sure I could transact any and all account-related business, the customer service clone said she couldn't get this done without hearing from the account holder.
Not only that, but the way the clone was going to do it was to remove the "can be reached at" telephone number from the account, which doesn't sound at all appropriate. If the clone is to be believed, they don't have their own DNC list.
I told her that in a short time when our contract is up, we'll be considering service offerings from other companies. Then I hung up.
Of course I called back after I cooled off and got someone more reasonable who promised to get me onto the VZW DNC list. But one has to wonder where they get some of their customer service people.
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Steven J. Sobol - 24 Oct 2006 20:18 GMT > I told her that in a short time when our contract is up, we'll be considering > service offerings from other companies. Then I hung up. > > Of course I called back after I cooled off and got someone more reasonable > who promised to get me onto the VZW DNC list. But one has to wonder where > they get some of their customer service people. I had no problems with VZW in Ohio. I had problems with VZW in the Victor Valley area of SoCal back in late 2003-mid 2004, but they didn't involve customer service. My experience over four years with Verizon Wireless was that yes, you do occasionally get idiots on the other end, but they're usually pretty good. Calling back and getting a non-idiot was your best solution. ;)
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Larry - 25 Oct 2006 04:11 GMT > My experience over four years with Verizon Wireless was > that yes, you do occasionally get idiots on the other end, but they're > usually pretty good. Wow...a little crack in the armor!
Teddeli - 25 Oct 2006 14:31 GMT >> My experience over four years with Verizon Wireless was >> that yes, you do occasionally get idiots on the other end, but they're >> usually pretty good. > >Wow...a little crack in the armor! How about a cracking your armor once in a while.
Steven J. Sobol - 25 Oct 2006 20:59 GMT >> My experience over four years with Verizon Wireless was >> that yes, you do occasionally get idiots on the other end, but they're >> usually pretty good. > > Wow...a little crack in the armor! Larry, exactly how the hell can you claim I never say anything bad about Verizon? Do you even *remember* my rant from back in 2004 when I left them?
I am about the last person to claim they're perfect, but obviously that wasn't going to stop you from taking a swipe at me. Check your facts. I even have a redirect on my website to the relevant thread on Google Groups.
http://stevesobol.com/goodbye_vzw/
There. Now don't start whining that you can't find the thread. I just checked that URL and it still works.
**SJS -- T-Mobile for wireless, Charter Cable for television, internet and landline phones... no more Verizon, and... thank $DEITY... no more SBC either.
 Signature Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED
It's all fun and games until someone starts a bonfire in the living room.
The Ghost of General Lee - 26 Oct 2006 00:49 GMT >Larry, exactly how the hell can you claim I never say anything bad about >Verizon? Do you even *remember* my rant from back in 2004 when I left them? > >I am about the last person to claim they're perfect, but obviously that >wasn't going to stop you from taking a swipe at me. I think Larry's been on a drinking binge. He's been less coherent than usual.
Steven J. Sobol - 26 Oct 2006 01:02 GMT
>>Larry, exactly how the hell can you claim I never say anything bad about >>Verizon? Do you even *remember* my rant from back in 2004 when I left them? [quoted text clipped - 4 lines] > I think Larry's been on a drinking binge. He's been less coherent > than usual. Whatever it is, he is making himself look foolish. I might give him the benefit of the doubt since it's been close to 2 1/2 years since I made the post...
...Naaahhh :) That thread has close to, if not over, 100 posts. He should remember it! He remembers plenty other trivial, unimportant things. ;)
 Signature Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED
It's all fun and games until someone starts a bonfire in the living room.
Frankster - 24 Oct 2006 23:04 GMT > the account isn't in my name Well... that is kind of a biggie!
-Frank
The Ghost of General Lee - 24 Oct 2006 23:33 GMT >The woman did some various checking, including >asking me for an account password. After asking a lot of silly questions, [quoted text clipped - 3 lines] >the customer service clone said she couldn't get this done without hearing >from the account holder. Here's an easier way to get rid of such calls.
1. Go find a pay phone (yes, they *do* still exist) in an 'out of the way' location, preferably one which stands little chance of being answered if it rings.
2. Write down the number of that phone, or if it isn't shown, call your cell phone from the pay phone.
3. Call VZW and give them your "new" home number. Don't worry about them contacting you for legitimate purposes. If they need to contact you, they'll call your cell or send you something in the mail.
Larry - 25 Oct 2006 04:12 GMT > call > your cell phone from the pay phone. No, NO! Call 'em from a BIKER BAR!
That's better!....(c;
They gots caller ID>....(c;
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The Ghost of General Lee - 25 Oct 2006 04:25 GMT >> call >> your cell phone from the pay phone. [quoted text clipped - 4 lines] > >They gots caller ID>....(c; WTF was the point of your post? Do you even know what is being discussed?
Larry - 25 Oct 2006 04:10 GMT > they don't > have the intelligence to realize that being on the DNC list means I don't > want to get THEIR calls either. I keep getting cellphone calls from Experian, ad nauseum, wanting to "update my business' record on their database"...as if life, itself, depends on Experian having my correct data. I really tried being nice to the various women that called the first few times it happened. Of course, cold calling my cellphone is illegal, as is cold calling my cellphone NUMBER which IS on the DNC list, too. My cellphone, unfortunately, is my business phone listed with the tax bureaucrats who sold it, I suppose, to Experian or anyone else who wanted it. I quite wasting money on phone book ads years ago as it was worthless to even be listed...generated nothing in cash flow.
This morning, about 9AM, this lady calls from Experian, yet again, wanting my private business data, insistently. I told her I had tried to get Experian to stop calling me. She continued on reading her script and started polling me for data. I said it was a cellphone and I had reported them to the FCC (what a joke that is). As she continued to ask me the first question on her list, yet again, I tried to make a deal with her.....
"I'll answer Experian's survey, if you answer my survey, question for question.", I bargained. She asked me the question again. I asked her what color/size/type panties she was wearing. She got pissed, but, true to her slave training, asked again. "Nope, your turn, first. What size, color and type of panties are you wearing. If I have to turn over personal data to you, YOU must also turn over personal data to me." She tried asking yet another question. "Have you had an orgasm in the last 8 hours?", was my reply. I swear she starting wheezing on that one!
If Experian calls your business, try this. I FINALLY got them to hang up on ME, not the other way around which didn't work at all. (If she's watching this, I'm still fantasizing about those panties!)
Maybe....just maybe....she wasn't wearing ANY panties!.....(c;
(By the way, this is probably NOT a good idea if you are a money borrower. Experian is one of the Jew bankers' bigshot lender rating companies....who think they're a god!) I don't borrow money, I lend it.
Steven J. Sobol - 25 Oct 2006 20:56 GMT
> I keep getting cellphone calls from Experian, ad nauseum, wanting to > "update my business' record on their database"...as if life, itself, > depends on Experian having my correct data. For your business, I seriously doubt it matters, though you may want to ensure that your (individual) Experian credit report is correct, along with those from the other two bureaus. We got a copy of our credit report when we went house-hunting and you'd be astounded how much incorrect crap we had listed. (Well, maybe. Actually, we weren't surprised.)
> Jew bankers <sarcasm> That's right, all bankers are Jews. </sarcasm>
Free clue to those of you who aren't Larry: "Jew" isn't an adjective. I think that was supposed to be another slam on Jewish people (given the context it was in), but it wasn't a very impressive one.
 Signature Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED
It's all fun and games until someone starts a bonfire in the living room.
Ange1o DePa1ma - 25 Oct 2006 19:58 GMT It's amazing how well the national DNC list has worked. Probably one of the great government acts in all of history. The List has also affected the way the few remaining illegal, semi-legal, and completely legal (thanks to loopholes) operate.
In my experience in the post-DNC era, if you explode at the caller and shout a few obscenities they never call back.
Now if we could only do something about those damned political phone spams.
>I just got my second telemarketing call from Verizon Wireless on my > landline phone. I called them to complain about it and give them a chance [quoted text clipped - 24 lines] > who promised to get me onto the VZW DNC list. But one has to wonder where > they get some of their customer service people. Curtis R Anderson - 06 Nov 2006 01:51 GMT > It's amazing how well the national DNC list has worked. Probably one of the > great government acts in all of history. The List has also affected the way [quoted text clipped - 5 lines] > > Now if we could only do something about those damned political phone spams. Especially the ones which don't send valid caller ID. Remember to not vote for them this Tuesday. Especially if they called your cell phone, to try to get this on topic.
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