IF YOU USE THE WEB SITE.........

You will find the presentation has changed completely, as has your access to
the site.  Verizon is consolidating its billing info into two master
computers. The conversion began two days ago and will continue through the
Labor Day weekend.

What it means to you:

*You will have to click in a new place to log on;
*Your former log-on and password (now called a PIN) probably will not work;
*If you attempt to register under the new system, it will not accept your
"secret" information (phone number, billing ZIP, and SS Number) if your
region's records have not been entered into the new system, yet.

If you need immediate access to the site (minute check, feature changes,
etc.), Customer Service can transfer you to "On Line Support" and they can
register you, manually.

No, I didn't know this, either. No announcements on the web site, or in my
most recent bill.  That was tacky. On the other hand, I have to give some
verbal flowers to VZW for what happened last night.......

I called Customer Service at 7:50 PM (EDT). She kept me on hold for several
minutes while she located On-Line Support.  I was tired and discouraged so I
hung up on the music, intending to call back another time.  A few moments
later, my cell phone rang.  It was John from On-Line Support.  He was very
helpful and had a great attitude of, "Let's get it fixed for you, right
now!"  And he DID it!

-Paul-

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They say that "Experience is the best teacher." But they're
wrong. It's too expensive.  Someone ELSE'S experience is
the best teacher! And that's what USENET is all about!
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