I am a employee at Verizon Wireless at one of the call center and just
came across a site created by a few Cornell University students. It
allows customers to download a program that resides in your system
tray and alerts you via txt or email that you are at a set amount of
minutes that you enter to let you know before you go over on your
minutes on your price plan. I have calls all the time asking me if
there is any way that we can alert them if they are about to go over
on their minutes and I hate just telling them to do #MIN all the time
on their cell phones because I wish there was another way, an easier
way. Now there seems to be a way with this program. I just downloaded
the program but I'm having issues with it logging in. Although we are
doing maintenance on our website (VZW.com) right now which may be the
problem. I am going to keep it installed and fool around with it for
the next couple of weeks because this program just came out on
February 14th of this year. So I know there are going to be some bugs
for a while until more people start using it and finding the problems
with it.

I just thought I'd get this out in the open because I think this is an
excelent program because so many calls into our call center involves
overages on minutes. I just don't know if this will help or hurt the
company. I know it could help our call volume therefore give us more
time to help customers out with other issues.